PROFESSIONAL SUMMARY:

• Salesforce developer with 7 Years of IT experience that includes around 5 years of experience in Salesforce.com CRM Platform. 2 years of experience in developing applications using Java/J2EE technologies.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Lexi Loader.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
• Strong knowledge on VMOC rules, Veeva vault integration with Veeva CRM, IRep implementation and with Approved email setup and implementation.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.
• Provide technical architecture strategy and guidance for Salesforce rollouts, and assist with design for adoption strategy.
• Support and provide recommendations to the COO, CTO, VP of Sales, and VP of Services by tailoring Salesforce.com to meet agile business needs.
• Recommended, designed and implemented a Marketing process in Salesforce to automate communications between Sales and marketing, associate campaign influence on opportunities for ROI reporting, and to provide real time status on campaign members.
• Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom Applications, Salesforce.com Service Cloud expertise.
• Experience working with Sales cloud and Service cloud.
• Extracted the data from salesforce.com application into the external databases like SQL, DB2 for generating large data reports.
• Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Lightning Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production) 

Other CRM: Veeva, ServiceMax, Apptus, CPQ

Integrating Tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete 

Languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

J2EE Technologies: JAVA 1.X, Servlets, JSP, JSTL, JDBC, Struts1.2/2.0, Tiles, Spring, EJB, Web Services, Log4j, Slf4j.

Web Technologies: HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API 

Databases: SQL Server, My SQL, MS Access, DB2

WORK EXPERIENCE:

Confidential, Tampa, FL

Salesforce Lightning Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's. 
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. 
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed. 
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues. 
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. 
• Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com. 
• Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system. 
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application. 
• Wrote SOQL and SOSL statements within custom controllers, extensions. 
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams. 
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. 
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Deployed Envox's Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM. 
• Used force.com IDE for developing custom applications. 
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest. 
• Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE 

Environment:  APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls.

Confidential, Pittsburg, PA

Salesforce Developer/ Admin

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential, Minneapolis MN,

Salesforce Developer/ Admin

Responsibilities:

• Interacted with Business users for analysis, requirements gathering and development.
• Performed detailed analysis of technical and business requirements.
• Worked on different CRM platforms like Veeva, ServiceMax and closely with business partners to realize the full implementation capabilities into Salesforce CRM.
• Experienced in Customization and developing of ServiceMax components SFM (Service Flow Manager), SFW (service Flow Wizard), scheduled SFM and SFM Data validation rules.
• Implemented Veeva app on SFDC platform.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on Veeva Vault workflows configuration and in Veeva custom objects building including VMOC’s, My setup etc.
• Created user Roles and Profiles, security controls, Territory implementation, shared settings.
• Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Responsible for setting up Filed Level Security.
• Designed Visual Force pages to add more flexibility and a rich look.
• Configured Sharing settings to specify the level of access the users must each other's data.
• Created Workflow rules and defined email alerts, related tasks, and field updates.
• Implemented Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential

Java Developer

Responsibilities:

• Used Eclipse in developing different J2EE components
• Used Servlets, JSPs and Struts framework.
• Actively coordinated meetings and followed up with the clients for gathering project requirements and specifications.
• Analyzed the requirements and designed the ER diagrams in accordance with the specifications.
• Responsible for developing some of the PHP based frameworks.
• Developed the programs using HTML, JSP, XML, and Servlets.
• Responsible for executing the JAVA web applications on application server.
• Developed SQL Queries and stored procedures in SQL Server for retrieving the data from the database.
• Extensively used the JSP in the view side of MVC.
• Preparing the design documents and review with analysis team, development team and testing team.
• Extensively worked on presentation layer and simulators developed with Struts.
• Used JNDI lookup for getting the Connection Objects.
• Involved in validating the form using Struts validation framework.
• Used SQL Queries and Stored Procedures extensively in retrieving the contents from SQL Server.
• Responsible for the Analysis and detailed Design of the Database Tables.
• Used JSP for taking the user input and sending it to the Java business classes.
• Used Photoshop to design buttons and menus for the website.
• Designed and developed various Core and Advanced Java application modules using Applets, Swing, AWT and Threading.
• Involved in coding of Action Classes and Model Classes.
• Used WebSphere application server.

Environment: Struts, MVC, Java, J2EE, JavaScript, HTML, JSP, Ajax, Servlets, XSL, XML, JNDI, Web sphere, Eclipse, Apache Tomcat, SQL Server, PHP, JDBC.