SUMMARY:

• Experience in various stages of Software Development Life Cycle (SDLC) including, Requirement gathering and analysis, Design, Implementation/coding, Testing, deployment and maintenance of web - based object oriented enterprise applications.
• Experience in Sales, Service and Marketing clouds.
• Extensive experience in developing Apex Classes, Triggers, Batch and Schedule Jobs, Custom Controllers, Visual force pages, Visualforce components, and Lightning Components.
• Experience in working on various components/features in salesforce- Process Builder, salesforce Communities, Reports and Dashboards, Email to cases, Web to Lead, Outlook to salesforce Integration, Apex Data loader, Custom Apps, tabs, Workflow rules, Validation Rules, Roles, Profiles, Permission sets, Sharing settings, Teams, Groups, Queues, Territory Management for Accounts, Lightning Apps, email Templates, Email Alerts, Field Updates, Pages, User setup, Assignment rules, OWD, Approval Process, and lightning Pages.
• Extensive experience in setting up users, sharing models (Roles/ Profiles/Sharing settings/OWD) in Salesforce.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Worked on Partner WSDL, Enterprise WSDL and Custom WSDL to pull and push data between salesforce and other external systems.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Experience in integrating external web systems with Sales force using REST and SOAP web services.
• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.
• Good Experience in data migration and integration using Data Loader, Import Wizard, Informatica etc.
• Worked on integrating external websites with Salesforce CRM for generating web-to-leads and web-to-cases
• Good understanding of ETL tools such as Informatica, Apex Data Loader etc. Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Working knowledge with Single Sign-On technologies (Salesforce Identity, Secure Login or similar)
• Conducted Release Management tasks required to promote tested functionality from sandbox into a production environment
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.

TECHNICAL SKILLS:

Salesforce.com: Custom Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Security and sharing rules, Apex, Visualforce, AppExchange, Apex DataLoader Salesforce Platform.

Web tools: MS Outlook, Visio, Jira.

Programming: Java, Apex, Visual Force.

Packages: MS Project, MS Office suite.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Sr. Salesforce Administrator/Developer

Responsibilities:

• Interacted with various Business team members to gather the requirements and documented the requirements.
• Developed Apex Classes, Triggers, Visual Force Pages, Schedule and Batch Classes.
• Integrated with external systems by implementing Soap and Rest Services.
• Created custom objects and fields for transactional and contractual information.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize, custom links and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Created templets, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various reports (summary, matrix, tabular, pie charts, dashboards and graphics) and report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.
• Developed Apex classes, Controller classes, Visual Force Pages, Batch Class, Schedule Classes, and Apex triggers for various functional needs in the application.
• Used SOQL, SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex class, Apex triggers and visualforce pages to develop custom business logic.
• Created Custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, HTML, CSS, Sandbox.

Sr. Salesforce Administrator/Developer

Responsibilities:

• Worked on apex classes, apex triggers and apex controllers and customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customizations.
• Migration of all the Customizations including Custom Configurations, functionalities and APEX classes to Production Org from Sandbox Org. Worked on Validating and deploying the code to production using ANT.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other platform based technologies like Visualforce, Force.com IDE.
• Involved in Data load operations using Force.com Apex Data Loader.
• Worked on Data mapping and integration into our database. Integrated data into Salesforce applications, also on integrating Salesforce with several third-party applications using REST and SOAP API's.
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Created Workflow Rules, Approval Process, Validation Rules, Tasks, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits and also for data manipulation needs of the application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Implemented Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.
• Managed Security settings and conducted regular Security/Configuration Audit.
• Work on complex data migration projects using Data Loader tool and Cast Iron .
• Deploy changes from SFDC sandbox environment to Production environment using change sets. Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.

Environment: SalesForce.com, Force.com, Apex Classes, Visual force (Pages, Component &Controllers), SOQL, SOSL, Data Loader, CRM Fusion Demand tools, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, AppExchange, WSDL, REST, Eclipse, IDE Plug-in and HP QC.

Salesforce Administrator/ Developer

Responsibilities:

• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Worked in Data Migration from traditional applications to salesforce using Data Loader Utility.
• Developed custom pages using Apex, Visualforce and controllers for customized UI of application workflow.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Involved in integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Involved in Case Management with Workflow & Approval Process.
• Involve working on Service cloud with Computer Telephony Integration (CTI). created, executed and validated CTI Test Scripts . Troubleshoot CTI connectivity issues and managing support cases.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases tab.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Visual force, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, REST, Web Services, Reports, Eclipse.

Salesforce Administrator/Developer.

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed integrations using SOAP and REST Web Services
• Supported development team in Approval Process, Approval Page Layouts, creating Templates and defined Approval Actions on them to computerize the processes.
• Shaped Custom Objects and outlined lookup and master-detail relationships on the objects and created junction objects.
• Generated Custom fields, Dependent pick lists, Pick lists, and validation formulas to Custom Objects.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security. Implemented object and field level security to hide critical information and generated profiles.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Participated in Weekly Change control meetings and performed application and global impact analysis.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, change sets.

Salesforce Administrator/ Developer.

Responsibilities:

• Configured Identity Confirmation and Login Restrictions . Multiple Identity Management Design and implementations.
• Identity Management with considerable experience with, Single Sign-on (SSO, OAuth2.0, Federated Identity Management (OAuth2.0, Opened connect, SAML), Role-based access control (RBAC), Attribute Based Access Control (ABAC), Password Management, Provisioning and Credential Management, Access Management Control.
• Configured User Interface settings and Configured the Company Profile.
• Customized Profiles and created custom fields, Worked with standard objects, business processes and field-level security .
• Created/Modified Dependent Picklists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
• Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies, Sharing Rules, Public Groups, Sales teams, Account teams, Case teams and Folders.
• Set up Workflow and Workflow Approval processing, performed data validation and use data utilities including Data Loader and Mass Delete .
• Configured and used standard reports, custom reports and custom report types and used dashboards and dashboard components .
• Installed/Uninstalled packages from AppExchange, Manage tasks, events, public calendars and multiday events .
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Designed and developed User Interfaces for Salesforce users as per requirements
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects .
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Salesforce.com, SSO, OAuth2.0, Opened, SAML, Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Java Developer.

Responsibilities:

• Designed and developed Application based on Struts framework using MVC design patterns.
• Involved in Implementation and Unit testing of the product.
• Developed Struts Action classes and Form Beans.
• Used extensive JSP, HTML, and CSS to develop presentation layer to make it more user friendly.
• Developed back-end stored procedures and triggers using Oracle PL/SQL, involved in database objects creation, performance tuning of stored procedures, and query plan.
• Developed Presentation screens using Struts view tags.
• Responsible for developing and maintaining all the session beans.
• Designed and developed the UI using Struts view component, JSP, HTML, CSS and JavaScript.
• JSP Content is configured in XML Files.
• Created XSL style sheets to generate complicated output reports based on user requirements from XML data.
• Implemented session beans using EJB 2.0
• Deployed the web components into the web logic application server.
• Involved in writing all client side validations using Java Script, JSON.
• Involved in the complete development, testing and maintenance process of the application.
• Used Hibernate 2.0 as the ORM tool to communicate with the database.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Code Reviews, customization and maintenance of code across applications.
• Responsible for performance issues. Optimized ant built scripts for faster building and worked on modifying shell scripts.
• Creating environment for user-acceptance testing and facilitating Integration and User Acceptance Testing with JUNIT.
• Responsible for release of code into production and its integration with other Applications.

Environment: Java1.2, J2EE, Struts1.3, Weblogic6.1, Eclipse, EJB2.0, Hibernate, XML, XSLT, JSP, JavaScript, HTML.