Salesforce Administrator Resume Sunnyvale, CA - Hire IT People

SUMMARY:

Experienced Salesforce Administrator with Salesforce Certified Administrator and Salesforce Certified Platform App Builder and successful track records of configure and manage Sales and Service Cloud applications, create and maintain reports and dashboards, utilize various tools to load and cleanse data, configure custom and standard objects, design automation process with workflows, validations and assignment rules, develop formulas, and provide support for App Exchange integrations.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential, Sunnyvale, CA

Responsibilities:

Managing salesforce users, creating and maintaining Role Hierarchy, Custom Profiles, Permission Sets, Public Groups and more.
Designing and developing various Custom objects, Custom tabs, Entity - Relationship data model, validation rules, Workflow Rules, Page layouts, Approval Process to suit to the needs of the company.
Install, configure, set up and manage organization approves Apps to our Confidential .
Support Sales, Channel, operation and support team to resolve various issues such as quoting, order processing, partner enablement, licensing and more.
Create and maintain lead assignment rules, case assignment rules, territory management, service contract and entitlement rules.
Support and work with marketing team on integrating salesforce with Marketo, rating leads and assigning leads in salesforce to Inside sales team and various queue.
Designed and implemented POC license approval process for our Sales Engineering team to receive evaluation license.
Create and maintain workflow for partner and deal registration notifications.
Approval and expiration date notification to partner or sales team.
Built lightning Process Builder to post to chatter to notify channel enablement team regarding partners training status.
Managing and streamlining our portal access and process to various team such as customer, partner, sales team, channel team.
Using Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
Used it to read, extract, and load data from comma separated values (CSV) files.
Creating Reports and Dashboards for different user profiles based on the need in the organization.
Report and dashboard building for all business group using Looker BI Tool which requires building LookML, data mapping, building SQL query with PostgreSQL.
Involved in User Acceptance tests and helping Quality Assurance team in creating Test Plans and Test Cases.
Heavily involved in gathering business requirements from sales, channel, marketing and engineering, business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (both Service and Sales cloud).
Continuously work on updating business process documents and custom settings.
Performed data mapping and migration of data from legacy systems to SalesForce Objects and fields.

MS Dynamics CRM Administrator/Developer

Confidential, San Jose, CA

Responsibilities:

Install, configure, Design, customization and implementation of Microsoft CRM 4.0.
Work directly with senior management and sales module users to establish decision parameters for membership origination.
Create additional feature based on user requirements such as custom CRM modules and attributes.
Create and maintain workflows to automate sales and other process.
Implement and maintain event management web portal that is integrated with CRM marketing and sales modules to schedule, track and report event attendees.
Design, implement and maintain reports and dashboards based on user requirement and deploy to report server.
Follow up with Microsoft CRM roll ups/fixes and patches to maintain the stability and consistency of CRM application and database.
Manage user privileges and CRM database security.
Manage and maintain SQL server database including creating and modifying tables, creating and monitoring SQL Agent jobs.
Provide CRM sales training to users after deployment.
Create template for mail merge to remind membership due date and scheduled event date.
Understand user's requirements and design functional specifications for database applications.
Responsible for the enhancement and improve customer support initiatives.
Responsible for providing over site technical support.

We provide IT Staff Augmentation Services!

Salesforce Administrator Resume

Sunnyvale, CA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship