Relationship ManagerÂ Resume Charlotte, NC - Hire IT People

SUMMARY:

More than sixteen years of experience within financial services including client relationship cultivation and management.
Consistently recognized for quickly earning trust and establishing rapport with internal stakeholders while representing participants as a single organizational point of contact.
Demonstrated proficiency with ILX, Siebel, BETA Host, OMNI and Microsoft Office applications.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Relationship Manager

Managed day to day operational processing teams for clients including enrollments, new accounts, purchases, liquidations, and transfers
Interviewed and gathered requirements for clients to analyze and recommend best fit asset allocation solutions to match stated investment goals and objectives
Initiated, tracked and closed prioritized escalations for participants throughout internal channels during enrollment process to meet metrics and goals for increased customer satisfaction
Provided mentoring and coaching to new team members including oversight of sales activities, system entries, financial transactions, and customer satisfaction.
Engaged by Learning and Development partners to mentor new employees and provide ongoing support to new hire classes
Primary liaison between NCC, Operations and FCG to ensure the lifecycle of transactions adhere to established service level agreements
Created and maintained MS Excel tracking system for FINRA and State Insurance licenses to maintain more than fifty five entries comprised of annual and monthly actions
Regularly utilize Microsoft Word, Excel, PowerPoint, Outlook, Siebel, Omni Station, BETA, Emerald

Confidential, Charlotte, NC

Individual Consultant

Established bases for building lifetime relationships for clients with pensions, IRA’s, Mutual Funds, and other investment vehicles
Resolved client requests on wide variety of situations including urgent liquidation requests and financial hardships, retirement investment plans for near and long term, risk tolerance analysis and recommendations, and fiduciary responsibilities resulting in those actions
Maintained subject matter expertise for plan rules for more than 20,000 institutions
Guided clients through the process of signing up for retirement plan benefits to achieve favorable investment outcomes
Provided comprehensive assistance, education and counseling on plan structures, eligibility, plan features, rules and additional TIAA - CREF products and services

Confidential, Charlotte, NC

Investment Specialist

Processed trade orders for over 5000 clients with 100% accuracy
Served as liaison for clients between Financial Advisors and operations to complete account service and maintenance issues
Open new accounts for discount brokerage clients

Confidential, Charlotte, NC

Sales Assistant Investment Services

Served as liaison for the clientele of Financial Advisors in the Investment Services Group
Completed service, maintenance issues and researched suitable investments upon the request of the Financial Advisors and their clients
Trained and managed the movement of clientele for four new Financial Advisors joining from competing firms. Managed the account opening and transfer process for over 1000 new clients and processed trade orders for over 3000 clients
Liaison between Financial Advisors support and operations departments