PROFESSIONAL SUMMARY:

• Around 8 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Experience in Salesforce.com Sales Cloud, Marketing Cloud, Service Cloud and Communities.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Good experience in rollout of saleforce1 for mobile and customized visualforce pages with Aura components.
• Worked on customization of visualforce to have lightening experience for desktop and mobile applications.
• Proficient in creating the Lightening component Tabs and Visualforce Tabs.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, PageLayout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and Data Loader, ETL tools like Informatica, Informatica holds the mapping and transformation between legacy and Salesforce Data models.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Proficient with tools Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visualforce pages and changing meta-data components; Force.com Explorer and Workbench Querying and testing REST web services.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), ChangeSet and Eclipse IDE.
• Strong experience with source control tools Git, StarTeam, Subversion, SVN and managed, built salesforce code from the repository.
• Having extensive experience with different methodologies Agile, RAD, Rational unified process and Waterfall.
• Strong experience with data bases Oracle 11g/10g/9i, MS SQL 2008 R2/2005, My SQL in writing SQL queries, PL/SQL Procedures, Functions and Triggers.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, brainstorming sessions, preparing BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Proficient with Object Oriented Programming and development web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.

TECHNICAL SKILLS:

CRM: Salesforce CRM, Siebel CRM, Microsoft Dynamics CRM

Salesforce: Apex, Visualforce, Controllers, Triggers, Batch & Schedule classes, Salesforce1, Lightning (Components, Apps, Events), Web Services, SOAP, REST, Sales cloud, Service cloud, Marketing Cloud, Force.com Platform, Sites, Knowledge, Article Management, SOQL, SOSL, Reports, Dashboards.

SFDC Tools: Eclipse, Developer Console, Workbench, Force.com Migration tool (Ant based), Force.com Explorer, Data Loader, Excel Connector, Command line Data loader, Cast Iron

Languages: Java, J2EE, Servlets, JST, Struts, Hibernate

Web Technologies: XML, HTML5/4, CSSS3/2, JavaScript, jQuery, AngularJS

Application Servers: Apache Tomcat, Weblogic

Databases: SQL, PL/SQL, Oracle 11g/10g/9i, SQL Server 2008/2005, MySQL

AppExchange: Map Anything, ExactTarget

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Salesforce Developer/ Admin

Responsibilities:

• Engaged with business partners for discussion various business requirements and performed POC’s in the application.
• Customized various components using Apex Language - Apex Classes, Apex Trigger, Apex Batch, Scheduler and Web Service in the current project.
• Worked with SOQL and SOSL queries for retrieving data from Force.com platform and optimized SOQL while querying against large data sets.
• Written Apex Controllers - Custom, Extensions in the application for customizations on Account, Contact, Case and Task.
• Developed Visualforce pages, components for Account, Contact, Case customizations and written apex Controllers (Custom, Extension).
• Worked in developing various Lightning components, events and Lightning applications.
• Developed rich interactive Visualforce UIs to mimic with organization user interface using HTML, CSS, JavaScript and jQuery.
• Worked on Data integration via SOAP/REST with the SOAP/REST API and data migration from Legacy Systems using Data Loader.
• Worked on JIRA tool and KANBAN board
• Created SOAP, REST based apex web service classes where external partners to consume Account, Opportunity and Case details.
• Written apex unit test classes to have at least 75% of code coverage across the organization.
• Designed and implemented configurations of Standard, Custom objects, Formula fields, Record Types, Page layouts, Dependent Picklists, Custom tabs and Validation rules.
• Created Visualforce pages that uses the Lightning components.
• Used SLDS and Bootstrap for the design of Lightning components.
• Created front end, UI/UX and back end data systems for an interactive online Event Management System within their ExactTargetTM Marketing Cloud .
• Schedule and manage marketing email sends with Salesforce Marketing Cloud.
• Defined and created relationships using Lookup, Master-Detail with different objects and created Junction Objects for establishing Many-to-Many relationships.
• Worked on configuring/customization of Accounts, Contacts, Opportunity, Products, Pricebooks, Campaigns, Leads and Cases.
• Implemented in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Created Case Escalation rules, Assignment rules and auto case generation using Email-to-case.
• Implemented web-to-lead to create Leads from website.
• Refactored all workflow rules using salesforce Process builder and created actions like Field update, Email Alert and Creating, records.
• Performed administrative tasks like creating Users, Roles, Profiles, Permission Sets, Public groups, Queues and configuring IP ranges.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications.
• Configured Single Sign-On for various salesforce instances with Active Directory.
• Created Report Types, Reports and Dashboards on standard and custom objects for business users.
• Worked on deployment of components across various sandbox and production instances using Force.com Migration Tool (ANT), workbench, Eclipse and Change Sets.
• Worked on daily based production issues and interacted with business users directly to resolve the production issues.
• Performed roles as Salesforce Developer and Admin for various applications implementation.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
• Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Followed Agile Methodology and as a process attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming sessions.
• Reported daily testing status in Daily Scrum Meeting held in the morning.
• Documented all the enhancements on new releases on technical front.
• Created and executed unit tests methods for an error free code.
• Created Unit tests to provide a testing framework that allows writing unit tests, running tests and having code coverage results.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce CRM, Force.com Platform, Salesforce1, Apex classes, Apex Triggers, Apex Batch class, Schedule classes, SOQL, SOSL, Relationships, Web Services, JIRA, KANBAN, SOAP, WSDL, REST, XML, JSON, Lightning, Process builder, Workflows, Approval process, Objects (Standard/Custom), Custom Tabs, Page Layouts, Search Layouts, Validation Rules, Reports, Dashboards, Analytic Snapshot, Eclipse, Data Loader, Informatica, HTML5/4, CSS3, Java Script, jQuery, CSS3, XML, Force.com Ant Migration tool, Rally.

Salesforce Developer / Administrator

Responsibilities:

• Worked on Salesforce.com customizations using Apex Classes, Triggers, Batch, Schedule and web services.
• Developed Apex Classes, Custom/Extension controller Classes and Apex Triggers for various customizations in the application.
• Written Apex Batch and Schedule classes to process large volume of Data sets.
• Developed Visualforce Pages using standard components apex: actionfunction, apex: actionsupport, apex: pie, apex: dynamic component, apex: component and implemented custom html, css.
• Written client side validation using JavaScript and jQuery for displaying tabular content.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed apex unit test classes to have at least 75% of code coverage for the apex controllers, triggers, batch, Schedule and web service as per organization standards.
• Involved in integration of salesforce with external web service java application using Cast Iron orchestration to synchronize data between the systems.
• Worked on customization of Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, OpportunityLineItem, Leads, Campaigns, Cases and Solutions.
• Created relationships between standard and custom objects using Lookup, Master-detail based on business requirements.
• Customized page layouts, search layouts, lookup dialogs to organize fields, created custom links, custom buttons to auto-fill and redirect to different visualforce page and standard page layouts.
• Proficient in building Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.
• Created Workflow Rules and implemented its actions like Email alert, Field update, Create Task, Outbound message and Time-Dependent Workflow Actions.
• Created, maintained and administered Users, Roles, Profiles, Permission Sets, public groups and configured security setting of the profile like Field Level Security, Record Types, Page Layout assignment, Object permissions.
• Implemented data security by configuring Organization wide sharing rules, created Owner-based and Criteria-based sharing rules to share data with different roles in the organization hierarchy.
• Provided technical support for over 1600 users of Salesforce and Marketing Cloud CRM tools.
• Used Social media marketing in marketing cloud to integrate with Facebook for Telstra product advertisements.
• Used Mobile Marketing to send SMS to users on product statuses.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects, used it to read, extract and load data from comma separated values (CSV) files.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Used Force.com, Migration tool and Change Sets to deployed salesforce components across various sandbox and production orgs.

Environment: Salesforce.com, Apex Classes, Triggers, Custom/Extension Controllers, Visualforce pages, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, Custom Links, Roles, Reports, Dashboards, Cast Iron, Data Loader, Data Migration, Informatica, Oracle, Eclipse, Subversion, Windows.

Salesforce Developer / Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Developed Visual force pages, controllers for goal setting and performance evaluation.
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP Web services and also Informatica Web services.
• Developed integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Work with end users and other client stakeholders to resolve production issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Salesforce Developer / Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created various Batch jobs and time based workflows to update the data regularly.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API and WebSphere Cast iron.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
• Provided user support and bug fixing activities as per the SLA.
• Actively involved in most critical phase of the project, in the development and support areas.
• Instrumental in performance tuning of programs during the post Deployment and Deployment period.
• Co-ordinated and worked with offshore team and other client teams to resolve production issues
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Technologies: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Salesforce Developer / Admin

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative Tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

Environment: Force.com Platform, Apex Data Loader, SFDC, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Apex Classes.

Database Developer(Intern)

Responsibilities:

• Developed tables, views, stored procedures, functions, and user-defined data types.
• Created table structures along with the triggers, indexes like bitmap and function based indexes.
• Monitored indexes and analyzed their status for performance tuning and query optimization.
• Maintained the data integrity and security using constraints and database triggers.
• Involved in programming database triggers for automatically updating the tables and views.
• Used various forms of control structures including Case, Decode, If-Then-Else, for loops, While loops while developing procedures.
• Implemented table partitioning and sub-partitioning to improve performance and data management.
• Troubleshoot performance issues within packages and stored procedures using Explain plan and dbms output.
• Responsible for tuning the application with the help of team members & Oracle support.
• Improved the query performance using better joins and hints appropriately.
• Developed packages, procedures and functions for complex reports.
• Used SQL Loader for loading the data into the tables from files.
• Participated in the design and code reviews and verified compliance with the project’s plan.
• Documented the whole process flow, PL/SQL packages, locations and descriptions, and possible error messages.

Environment: Oracle 8.0, SQL, PL/SQL, SQL plus, Sun Solaris 2.6, SQL loader, UNIX