PROFESSIONAL SUMMARY:

• Salesforce Certified Professional with over Ten (10+) years of IT experience with 4 years of experience as Sr. Developer, Administrator and Support Specialist on SalesForce Platform.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications. 
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment. 
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, S-control, Assignment rules, Validation rules, bulk Triggers, etc. 
• Strong knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements. 
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Proficient in security and sharing rules at object, field, and record level for different users at various levels of organization.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers). 
• Experienced in cloud technology and on-premise infrastructure integration for salesforce.com. 
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database. 
• Thorough understanding and pleasant experience on Data Loader. 
• Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector. 
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading. 
• Experience in Implementing and executing System Logs and Debug Logs. 
• Experience in data migration using Data Loader, Import Wizard.
• Experience in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform. 
• Strong knowledge of sales, marketing, service and support automation.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users. 
• Have experience in integration using web services.
• Experience with IDE tools: MyEclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Provided system administration of the salesforce.com environment.
• Experienced Administrative tasks like User Management, Creating Profiles, Roles & Permissions Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API 
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Developed SOAP based requests for communicating with Web services. 
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components. 
• Good Knowledge on salesforce lighting schema builder, process builder, app builder, components and lighting connect. 
• Experienced in developing dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Acquainted with SalesForce.com sales policies and procedures
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Continually provided value added services to the clients through thoughtful experience. 

TECHNICAL COMPETENCIES:

Salesforce Technologies : Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Salesforce Lightning Design System, Lightning Components. 

Languages : Apex, Visualforce, Java, HTML, CSS, PL-SQL, C 

Tools : Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA 

Database : MS SQL Server PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2

Operating Systems : Windows XP/Vista/7, UNIX

SDLC : Rational Unified Process (RUP), UML, Use cases and Use Case Diagrams, Class/ State Diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model 

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Salesforce Developer/ Administrator

Responsibilities: 

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements. 
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Participated in project blueprint workshops to understand the business needs and objectives of the system 
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system 
• Interacted with users and different teams, involved in the application development for better development, understanding of the business, and IT process 
• Enabled Accounts, Contact, Product, Leads, Opportunity, Contract and Campaign management in Sales Cloud and migrated these records from legacy CRM systems to Salesforce 
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity 
• Managed ongoing support requests and administrative needs of users 
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation 
• Created Custom Apps &Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking 
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals 
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists. 
• Configuring Price Quotes using Apptus CPQ by triggering complex approval process. 
• Used Apptus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability. 
• Worked with different Force.com Add-ons like APPTUS, Dream Factory and Cloud 9 Analytics. 
• Partnered on implementation of Apptus system as the core Deal Desk management and Quoting tool 
• Coordinated the implementation of Salesforce (Apptus) for the maintenance and processing of company NDAs. 
• Knowledge in creating custom layouts for Salesforce1 mobile apps, community portal, lightning process builder and lightning pages 
• Implemented new strategies to enhance its growing SFDC platform, standardization of tools such as Data.com, Pardot and Lightning Process Builder for automating alerts based on opportunity stages and published dates. 
• Working on automating processes with lightning process builder and implementing SSO for large Salesforce user base managing the continuous improvement of the infrastructure in agile environment by partnering with development team 
• Worked on Lightning components by using Aura frame work. 
• Customized existing Visualforce to align with salesforce new Lightning UI experience. 
• Implement Apptus with multi-currency and email Approvals 
• Customized Dashboards to track project status and performance of business centers 
• Participated in Spark sessions for requirement gathering, analysis, and design 
• Used Apex classes and Visual force pages to customize customer portal 
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files 
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle 
• Integrated the Web Services for extracting the data from external systems 
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports 
• Created ETL test data for all ETL mapping rules to test the functionality of the data mappings 
• Performed maintenance tasks, system health checkup and ensuring system works to support day to day operations 

Environment: Saleforce.com platform, Salesforce.com Platform, Sales cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Inegration, Force.com Platform (Sandbox and production), Force.com IDE

Confidential

Salesforce Developer/ Off shore Coordinator

Responsibilities: 

• Developed sales and marketing apps on Salesforce.com platform using CRM Process. 
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. 
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation 
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization 
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts and Activities 
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards 
• Intensely worked with Apex, S-Controls, Triggers, API integration 
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers 
• Developed and deployed workflows and approval processes for opportunities and products/ assets management 
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization 
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity 
• Created and used Email templates in HTML and Visual force 
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics 
• Maintained user roles, security, profiles, and workflow rules wherever necessary 
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment:Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls

Confidential, Inc Omaha, NE

Sales force Administrator/ Developer

Responsibilities: 

• Worked as Business System Analyst to provide recommendation and designed the best solutions for implementing new businss ideas. 
• Worked on development, implementation and update focusing on Sales cloud and Service cloud. 
• Implemented Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects. 
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML and CSS in Visual Force Pages. 
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages. 
• As an Administrator implemented various advanced fields like Pick list Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Pick list Fields. 
• Implemented Batch Classes, Scheduled Classes as part of the Business Requirement. 
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes. 
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients. 
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. 
• Worked on Lighting components, connect, process Builder, Schema Builder in the existing organization. 
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. 
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages. 
• Retrieved some data and its functionality from Third-Party API's and displayed within the Lightning component. 
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API. 
• Worked on Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support. 
• Managed ongoing support requests and Administrative needs of users. 
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation. 
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions. 
• Used field level security along with page layouts in Lightning to manage access to certain fields. 
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production. 
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for aproving new accounts and another business process. 
• Handled Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook. 
• Created and configured Email templates, which were used by PCS Central users for approval processes and other field updates. 
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permision Sets for client services and marketing. 
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. 
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set. 
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional. 
• Configured Chatter to track emails from Outlook to Salesforce by following a user. 
• Responsible for weekly and monthly Data Export, updates and backup for the organization. 
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com. 

Environment: Salesforce.com, Force.com, Data Loader, Lightning, Apex Classes, Controllers, Triggers, Visual force, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.

Confidential, Madison, WI

Salesforce consultant

Responsibilities: 

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. 
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers. 
• Web-to-case, email-to-case was configured for case management. Implemented Real-time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce. 
• Developed Apex Triggers, Apex Classes and Test Methods. 
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components. 
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users. 
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement. 
• Customized Reports to track usage for productivity and performance of business centers and their sales teams. 
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit. 
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts. 
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other. 
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas. 
• Used workflows to govern data flow across various objects. 
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. 
• Responsible for developing complex Custom Approvals processes. 
• Involved in installing and configuring Managed and Unmanaged Packages. 
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com. 
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns. 
• Used Apex API to execute flow and transcational statements. 
• Used the sandbox for testing and migrated the code to the deployment instance after testing. 
• Created Visualforce Email Templates, Mail Merges and automated Email Process to send installation instructions to new and existing customers. 
• Raised defects and performed tracking using RALLY and reported to developers and test manager.
• Involved in updating and execution of Test Cases according to the requirements. 
• Used Data Loader for data management in force.com platform. 
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. 
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support. 

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential, Omaha, NE

Salesforce Business Analyst

Responsibilities: 

• Created, gathered and documented the business needs of various clients and stakeholders through various requirements gathering techniques. 
• Validated the requirements and ensured its traceability in various applications like JIRA & Confluence. 
• Created various scripts/guides for the developers to build the application over Salesforce. 
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process. 
• Designed and maintained matrices for various user roles, security, profiles, workflows, approval processes, and validation rules. 
• Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients. 
• Developed, documented, and executed test plans to assess the integrity and accuracy of businessprocesses, module functionality setups and modifications, enhancements, customizations, and patches. 
• Designed customizations and configurations of SFDC objects, custom data fields, reports and dashboards, knowledge articles according to the client/vendor needs. 
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard. 
• Worked extensively in Knowledge Management within Salesforce to import enormous amounts of knowledge contents & materials. 
• Assisted the PM in capturing and reporting project measures to the appropriate stakeholders. 
• Managed resources and project timeline using MS project based on Statement of Work. 
• Created custom Reports & Dashboards for Manager/Agent/Administrator's home page to reflect their target quota and team's performance against standards. 

Environment: Saleforce.com platform, Data Loader, HTML, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox), Blueprint, HPQC, PTC integrity (MKS DIET), Confluence, SharePoint, MS Visio.

Confidential

Sr. Business Analyst & Reporting Lead

Roles & Responsibilities: 

• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario. 
• Interacting with the department leads for application & reports requirement gathering. 
• Bridging the gap in domain understanding between the Business team and technical team. 
• Coordinating with the stake holders, project leads to translate the business requirements into actual project plan. 
• Creating Process Design Documents (PRD) and Business specification documents. 
• Creating Use Cases, User Interface Designs, Report Specifications and Information flow documents (System Module Interfaces). 
• Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared. 
• Working with the development team to get the bugs fixed 
• Creating Change Request & user training documents. 
• Analyzing the change request and coordinating the changes required with the development team 
• Developing SQL queries, doing table &data mappings and creating reports for project deliverables 
• Creating different month end reports like: Open/Posted payments, Open/Settled Invoices, Open/Fulfilled orders, Cash flow report (Account Receivables, Account Payables), Payroll taxes, Department wise payroll data 
• Participate in User training workshops 

Environment: C++, C#.Net, VB.NET, PL/SQL, XML, MS VISIO, SQL Server

Confidential

Business Analyst

Responsibilities: 

• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario. 
• Interacting with the department leads for application & reports requirement gathering. 
• Bridging the gap in domain understanding between the Business team and technical team. 
• Coordinating with the stake holders, project leads to translate the business requirements into actual project plan. 
• Creating Process Design Documents (PRD) & Business specification documents. 
• Creating Use Cases, User Interface Designs, Report Specifications and Information flow documents (System Module Interfaces). 
• Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared. 
• Working with the development team to get the bugs fixed. 
• Creating Change Request & user training documents. 
• Analyzing the change request and coordinating the changes required with the development team 
• Developing SQL queries, doing table &data mappings and creating reports for project deliverables 
• Creating different month end reports like: Open/Posted payments, Open/Settled Invoices, Open/Fulfilled orders, Cash flow report (Account Receivables, Account Payables), Payroll taxes, Department wise payroll data 
• Participate in User training workshops. 

Environment: C++, C#.Net, VB.NET, PL/SQL, XML, MS VISIO, SQL Serve