SUMMARY:

• About 7 years of experience in the Salesforce.com CRM Platform both as Administrator and Developer.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Well experienced in implementing Sales Cloud, Service/Support/Call Center and Collaboration (Chatter) Clouds, Sites using Force.com platform in Salesforce.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Good experience in establishing relationships based on business use cases using salesforce relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Tech savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Server Technologies: Apex, SOQLUI

Technologies: Visual Force, Lightning Components, HTML5, JavaScript

Web Services: REST, SOAP

IDE: Force.com IDE, Eclipse, VS Code.

Databases: Oracle, SQL Server, Hogan

Tools: Data-Loader, Work-Bench

Others: XML, JSON

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Senior Salesforce Developer

Responsibilities:

• Developed several Lightning components for the internal customer website.
• Implemented Salesforce communities using Napili.
• Performed Salesforce integration with several external systems like Hogan, SQL server etc.
• Developed the framework in apex to generate custom reports in CSV and Excel formats that can be sent as email attachments to users inside and outside the corporate network.
• Implemented the capability to run several scheduled jobs using custom classes.
• Developed responsive user interfaces with focus on mobile and tablet environments using lightning.

Environment: s: Lightning Components, Salesforce Communities, Apex, Triggers, SOQL, REST services, etc.

Senior Salesforce Developer

Responsibilities:

• Setup Salesforce.com from the ground up for 200+ users.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Administrated and monitored the company’s Sales force CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on Email to case Functionality.
• Worked on Sales force Customer Portal to provide an online support channel for Tripwire customers—allowing them to resolve their inquiries without contacting a customer service representative.
• Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single frame-Custom related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in Visual Force pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL

Salesforce Administrator/Developer

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system.

Environment: s: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL

Salesforce Administrator/Developer

Responsibilities:

• Involved in Designing & Developing the User Interface Using VF pages.
• Assisted in the configuration and maintenance of "Sandbox" environments to facilitate success, development and QA testing of new on-demand features and functionality.
• Sandbox post-refresh activities for different environments.
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.
• Created Email templates, approval processes Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
• Deployed the code from Sandbox to Production and was part of release activities and UAT.
• Application support for different products in QIS.
• Train other development resources on Salesforce development practices as needed.

Environment: s: Salesforce.com, Eclipse IDE, Apex Explorer, Apex, Visual Force, Data Loader, Flash Builder

Salesforce Administrator/Developer

Responsibilities:

• Perform and monitor production batch jobs, programs, report generation and file transfers for mission critical banking and financial applications.
• Ensure that job executions are completed within the timeframe window
• Execute investigative and corrective actions if production problems occur
• Notify responsible parties if production problems are not resolved and may have downstream impact to other interfaces systems
• Perform root cause analysis and prepare incident reports
• Conduct daily capacity, SLA and performance review / analysis

Environment: s: Salesforce.com, Eclipse IDE, Apex Explorer, Apex, Visual Force.