SUMMARY:

• Salesforce Implementation Consultant /Administrator/Developer with around 8 years of experience in IT industry.
• Worked on the various Application modules such as Call Center, Sales and Marketing Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Strong knowledge of SDLC and experience with multiple implementations across various projects
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Experience in working with Salesforce.com sandbox, Integration, Service Max and production environments.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experienced in integration of Salesforce.com with external applications by using Web Services API and SOAP
• Experienced in developing VisualForce Pages, Custom Components, Custom Controllers, and Controller Extensions.
• Experienced in working with service cloud, marketing cloud and managed cloud servers migrations.
• Experienced with Apex development in creating Objects, Triggers, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.
• Designed, Implemented and deployed visual force pages for SF1 (mobile platform)
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product &price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support.
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner

TECHNICAL SKILLS:

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visual force Pages, Data Loader, Reports, SOQL, SOSL, Dashboards, Force.com IDE, and Eclipse.

Web Technologies: Web Services, HTML, CSS, DHTML, XML, J2EE, AJAX, Java script.

Language: APEX, C++, C#, Java, VB.

RDBMS: Oracle

Tools &Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Service Max, Force.com Platform (Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom E-mail Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic. Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML

Salesforce Developer

Responsibilities:

• Worked extensively on SalesForce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Forecasting, Content Management, Account Management.
• Designed Surveys using Click tools (AppExchange).
• Worked on various kinds of reports such as Summary reports and matrix reports.
• Used the summary and matrix reports to summarize data to produce grand totals and sub totals based on the requirements.
• Resolved discrepancies, unauthorized items/vendors, scanning issues and other Price book related issues.
• Used the report builder to add custom summary formulas to summary reports.
• Created custom formula fields to calculate specific values based on requirements.
• Experience in Sales Force Testing and Administration tasks like gathering CPQ requirements on Steel Brick, process builder, workflows.
• Created custom objects, applications and custom report types.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity management depending upon user roles and groups.
• Designed Integration between .Net developed environment (in-house application FEI) and Salesforce case object
• Designed workflow rules, validation rules and approval processes for various functional and business requirements.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Implemented Agile methodology for development of application.
• Collaborated with other developers in performing unit testing and identifying bugs in the application.
• Migration of the product from the test environment to the production.
• Created web to lead, web to case and Email to case to direct leads and cases from the internet and email appropriately to the user queues or users.
• Used Salesforce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows.
• Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.
• Created workflows to assign tasks, field updates and outbound messages according to the business requirements.
• Integration with Cast Iron.
• Worked on page layouts, list views, custom reports, and record types.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages. Implemented the requirements on SalesForce.com platform and Force.com IDE
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in instalments.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual-force, Dashboards, Reports, Workflows, Web services, SOQL, HTML, XML, AJAX.

SalesForce Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes. Led corporate-wide implementation of SalesForce.com (SFDC) customer relationship management system.
• Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Force.com Web Services Integration.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed policies about customer service efficiency; recommended and implemented process improvements. Developed custom portal for customer using apex and visual force pages.
• Designed a custom portal where all the documents related to customer are maintained and automatically updated monthly for statements.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), jQuery, JavaScript, Data Loader, Dashboards, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, SOQL, SOSL, Security Controls, Eclipse IDE Plug-in.

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity. Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support. Administrated and monitored the company’s Sales force CRM application
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Data Loader, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Production environment.