SUMMARY:

• 8 years of experience in business analysis, information technology, application development, project management, ERP upgrades & implementation.
• Certified Salesforce Consultant (Admin 201 certification) with experience in application security, configurations, customization, conversion and integration for enterprises.
• Certified SAP Consultant with experience in implementation, enhancements & support projects
• Support and maintenance of multiple ERP systems and applications such as SAP R/3, Microsoft SQL Server, SSRS, SharePoint, Business Portal, in various industries including Manufacturing, Pharmaceutical, Telecommunications, and High - Tech sectors.
• Proficient in all phases of implementation including business requirement analysis, process design & blueprinting, fit/ gap evaluation, baseline & final configuration, final preparation (end user training, testing, cut over activities) and go-live with production support.
• Part of 2 Full Life Cycle Implementations and configuration for different Salesforce implementations.
• Experienced with Marketing Cloud, Sales Cloud and Service Cloud.
• Experience in Force.com IDE and Eclipse IDE with Force.com Plug-ins.
• Experience in Agile methodology in software development, Apex classes, HTML, CSS and JavaScript.
• Experienced in Discovery Phase, Scoping Phase, Analysis Phase and Implementation Phase.
• Hands on experience on Salesforce Lightening and Communities.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Experience in implementation of various EDI transactions, and processing routines and message control configuration.
• Experience in handling customization, configuration, and enhancement related issues and tickets on day-to-day basis. Worked as part of production support team involved in handling high and medium severity tickets through issue tracking system.
• Strong skills in major programming languages, operating systems, databases and object - oriented technology, data migration and profiling.
• Create detailed mapping specifications for 810, 812, 850, 855, 856 transactions.
• Experience in Agile methodology in software development, Apex classes, HTML, CSS and JavaScript
• Integration with MM and PP during ATP, Availability Check, Transfer of Requirements, STOs, Creation of automatic Purchase Requisitions in SAP ECC.

TECHNICAL SKILLS:

ERP: SAP ECC 6.0, SharePoint

CRM: SAP CRM, Salesforce

Operating System: Windows 98, 2000, XP, Vista, and Windows 7

Application software: MS Office (Excel, Word, PowerPoint, and Project) Microsoft Visio, MS Project, Project Libre, Outsystem Application UI UI MockUp

Testing Tools: HP Application Lifecycle Management 8.0 / 10.0, JIRA

Programming Languages: MATLAB, R, SQL, Python, VBA, Vb.net, C#, ABAP, APEX

PROFESSIONAL EXPERIENCE:

Salesforce Administrator/ Business systems Analyst

Confidential, Chicago, IL

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, task management.
• Developed Apex triggers with bulk safe for both standard and custom objects.
• Worked on security models, developed apex based sharing rules in order to meet security requirements.
• Worked in Agile methodology environment including Test Driven Development with Continuous Integration/Delivery, using JIRA for monitoring the projects.
• Worked on enhancements to SFDC application required by business users from time to time.
• Worked on Salesforce implementations from inception to delivery.
• Created SFDC Approval Processes, Queues, Public groups and Email Templates.
• Created profiles and implemented Object level, field-level and record-level security and Created email templates and inbound emails for the clients and customers.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Tested SFA based application on Force.com Platform in Salesforce.com environment with Apex programming language at back-end and Visualforce Pages as user interface.
• Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects.
• Used various sandboxes for developing, testing and migrated the code to the production after UAT testing.
• Created security and sharing rules at object, field and record level for different users at different levels of organization.
• Worked on salesforce.com application to setup activities and customized the apps to match the functional needs of the organization.
• Environment: Eclipse IDE, salesforce.com, force.com sandbox, S-Controls, import wizard, Apex, XML, JavaScript, web services API, SOAP, controllers, Sharing Rules, visual force pages, workflows, email updates, email services, batch apex interface, custom tabs, security controls, HTML.

Systems Analyst/ Salesforce Administrator

Confidential, Chicago, IL

• Salesforce administration; security, standard objects, reports/dashboards, Chatter, Knowledge, Communities, Live Agent, data management and sandbox environments.
• Participated in maintaining an already implemented platform design
• Ensured compliance with security policy through profiles, roles and permission sets
• Liaise with customers, sales and customer care leadership
• Analyze and create business, functional and technical requirements; created process flows/diagrams
• Performed functional unit testing for all SAP standard Sales and Distribution configurations
• Performed in depth analysis of the integration of Salesforce with SQL, explained how Salesforce has been integrated with SQL server and from which sources data was coming in Salesforce in the absence of any documentation.
• Set meetings for Account Executives to close business for Salesforce CRM, Marketing, and Support products.
• Good knowledge on Tableau JavaScript API in applying filters, switching tabs, chain calls, etc.
• Creatively found new business opportunities by building Salesforce dashboards & reports, Leveraged LinkedIn Sales Navigator & Google Alerts.
• Mentored new employees how to utilize Salesforce application; How to run reports & build dashboards.
• Created new customer success stories and integrated them to Salesforce.com for internal use, equipping sales teams with customer anecdotes to feature in external facing presentations.
• Facilitated trainings and demos of Salesforce standard and custom functionality including workflow rules, validation rules, custom objects, custom fields, page layouts, record types, reports, dashboard and list views.
• Assisted in the preparation of the Smoke Testing and User Acceptance Testing (UAT) stages including establishing testing scenarios, writing test scripts, and documenting successes and failures to relay to the development team for resolution.
• Pulled reports from Salesforce on a weekly basis, exported data into Excel, and formatted reports as needed to be shared out with other teams.
• Monitored the defects raised.
• Used HP-ALM to monitor and defects.
• Worked as the liaison among stakeholders and developers to elicit, analyze, and document requirements for changes to business processes and information systems using Waterfall and Agile methodologies.
• Created user stories and use cases after gathering requirements from stakeholders to meet project expectations.
• Produced vision and scope documents for various projects.
• Created and owned functional, non-functional, and design requirement documents.
• Led gap analysis sessions to refine requirements and lower risk of production defects.
• Maintained change control and enhancements.
• Formulated business and operation process models using Visio.

IT Deployment - Business Analyst/Jr. Salesforce Admin

Confidential, Atlanta, GA

• Design, document and execute thorough test plans for computer desktop and web applications, based on software requirements and technical specifications
• Perform manual and automated testing
• Coordinate testing efforts and internal deployment of deliverables
• Using HP ALM creates solid testing scenarios based on best practices in software development
• Create meaningful error handling procedures for application
• Document QA testing processes for communication/process within the department
• Assist with the planning and implementation of automated testing methodologies
• Provide and maintain application instructions (user guide) for users
• Created Interface with team members and helped in translating business requirements into SFDC work flow processesand detailed data mapping document for integrating various systems with Salesforce.com.
• Write Business Requirements and Functional Requirements documents.
• Prepared for and conducted detailed user requirement sessions
• Executed basic data modeling techniques (determining when data is in a one - to-one, one-to-many, many-to-many relationship with other data)
• Developed high level solution approach by analyzing requirements using workflow charts and diagrams; comparing to salesforce.com capabilities
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Identify and develop effective requirements and document in Blue Print application.
• Worked closely with training and development to ensure processes are ready for delivery training.
• Translate business processes into technical solution.
• System Support to include SAP HR, ESS, MSS, Salesforce, Taleo, Infor Workbrain, and various custom web interface UI's.
• Manage and create metric report for release test cycles.
• Manage offshore testing team and business end-users.

Sr. SAP Business Analyst

Confidential, Charlotte, NC

• Managed and hands - on SAP experience in evaluating multimillion dollar firm account and account reconciliation by performing data analysis with SAP FI which encompassed understanding of G/L, AP, AR processes.
• Managed components within SAP Order-to- Cash and SAP Sales and Distribution such as overseeing the negotiation of contracts, purchase orders, availability of goods/ services, order delivery, billing and payment processes.
• Managed project cost, conducted risk management, project deadlines, testing, system implementation, and product launch scheduling.
• Assisted in Vender Master Data files such as credit worthiness, W9/W8 validation, accounting information, entity validation, etc.
• Lead process improvement campaigns across multi-functional teams to understand end to end service delivery processes and formed gap analysis to determine how to move from current to future state
• Played a vital part in centralizing processes across the North and South America market to the America Charlotte Hub while increasing business productivity and satisfaction.
• Responsible for summarizing findings, formulating recommendations, and presenting to executives and leadership stakeholders.

SAP Implentation Consultant/Analyst

Confidential, Minneapolis, MN

• Liaised with client executives/SME and captured the business requirements for implementing SAP SD module.
• Worked with the OTC core team and business users to collect and document business requirements to create Business Blueprints and functional specification document.
• Configured and assigned shipping organizational units such as plants, storage locations, warehouse numbers, and shipping points to the respective sales organizations and company codes.
• Configured sales order types to propose customer requested delivery date in the sales order and the delivery types in the outbound delivery.
• Configured delivery types, delivery item categories, schedule line categories for controlling movement types during goods issue (or receipt) of physical deliveries.
• Configured shipping point determination through combination of shipping plant/loading group assigned to material master, and requirements contained in the shipping conditions in document type/sold-to-party partner function.
• Configured route determination by defining departure zone of shipping point, shipping condition (maintained in document type/sold-to-party), transportation group for material master, and transportation zone of the ship-to-party.
• Configured the fields in delivery document that will be included in the incompletion log if not supplied. Also configured requirements for partner functions and texts in the delivery document checked for completeness during delivery processing.
• Teamed up with MM consultant in integrating MM functionalities, with SD components. Focus was in configuring various fields in material master that have direct impact on the SD processes.
• Performed testing of the newly configured shipping and transportation function-using client supplied data as well as project management data for efficiency and quality adherence.
• Mapped in SAP FI/CO/AR/AP/New GL/Asset Management/ Profitability Accounting/CAA/PCA.
• In-depth finance business experience working on SAP planning, design and implementation projects i.e. must have worked with the business and not only IT.
• In-depth finance business experience working on SAP planning, design and implementation projects i.e. must have worked with the business and not only IT.
• Conducted User Acceptance Testing (UAT) for the configured processes. Cutover planning and Go live preparation and Post Go live support.

Senior Implementation Consultant

Confidential, Las Vegas, NV

• Design test scripts, and run/monitor InfoGenesis POS performance tests on new and existing releases for the purpose of correcting errors, isolating areas of improvement, and general debugging.
• Coordinate and perform in - depth tests, including end-user reviews for POS configuration and application modifications, and other post-implementation support.
• Setup and installation of SQL as well as understanding and reading of error logs to correct errors that may have occurred during an installation.
• Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
• Provided end user training to both system administrators and end users.
• Built and setup the POS Server to ensure that the point of sale systems can download the information it needs for the systems to run efficiently.
• Setup and configured Crystal Reports, produce documentation for all testing efforts, results, activities, data, logging and tracking
• Live monitor operations by providing end user assistance to end users after the point of sale system has been installed at the customer's site.
• Advanced POS technical support (hardware & software), data processing of POS to client office, connectivity, hardware support in office, POS printers, POS scanners, point of sale system recovery, batch, extraction of information, reconstruction of databases & general network between POS to Office Internet connections.

Jr. IT Business Analyst /Report Developer

Confidential, Miami, FL

• Worked closely with the Business to clearly articulate and define the end to end Reporting Requirements for the Webi Reports,
• Prepared detailed Functional and Technical Design Specifications for the Reports
• Loaded data from flat files and numerous relational database systems using SQL and ODBC for data load performance gains optimized data load rules by sorting and arranging sparse dimension columns.
• Provide technical support to resolve Production issues involving Web Intelligence Reports. Interaction with the Business Analysts, users and business leads to understand Business needs.
• Creation and testing of complex reports and documentation of test cases and report specifications. Drill down the Analytics to the detail level data by a Web Intelligence Report.
• Involved in the extensive standards & guidelines documentation. Created Derived tables in the Designer to enhance performance of the universe.
• Loaded data from flat files and numerous relational database systems using SQL and ODBC for data load performance gains optimized data load rules by sorting and arranging sparse dimension columns.
• Resolved issues related to RDBMS flaws such as Fan Trap, Chasm Trap using BO multi parse SQL functionality.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.