SUMMARY:

• Senior Business Systems Analyst with 9 years of experience in eliciting and documenting business requirements, efficient and effective requirements analysis, prioritization of business needs and solutions, customer relations, user acceptance testing, people management and project management.
• An accomplished liaison between cross functional teams. Experience in various domains - Healthcare, Banking and Retail.
• Healthcare background in claims processing (EDI Transactions - 834,835,837,270,271), plans and benefits. Proven ability to work in fast-paced environment.
• Excellent communication, written, analytical and leadership skills. Proved project management skills and multi-tasking. Great mentor and able to work independently and collaboratively.
• Innovative approach to solve client problems. Excellent conflict management skill. Quick Learner.

TOOLS/METHODS:

• Waterfall, Agile - SCRUM &
• RUP SDLC
• MS Visio, Oracle BPM
• HP Quality Center, ALM
• SQL, Service Oriented Architecture (SOA), Tableau, PowerBI, Oracle,
• SQL Server 2008,
• Java, JIRA, HTML5, Struts
• JavaScript, HTML
• SOAPUI, Project Web App (PWA)
• Postman,
• MS Project, MS Word,
• MS Excel,
• MS PowerPoint
• Outlook, Lotus Notes
• SharePoint 2012-2016s, Office 365, Data warehouse               

Skills Inventory:

Project Management:

• Testing Planning
• Milestones/tasks/timelines
• Risk Register Management
• Issue Tracking
• Resource Management

Business Analysis:

• Eliciting & Soliciting/ Documenting Requirements
• GAP Analysis
• Root Cause Analysis
• UML Diagrams - Use Case, Activity Diagrams
• Business Process Mapping
• Meeting Facilitation
• JAD sessions
• Testing and Quality Assurance

Healthcare Analysis:

• Medicaid Solutions, Occupational Safety Clinic (OSHA)
• Enrollment, Change of/in Circumstance, Renewals, HCFA 1500, Notices
• HIPAA, EMR, ICD-10
• EDI Transactions - 834,999,835,837,270,271

EXPERIENCE:

Lead Business Systems Analyst

Confidential, Phoenix, AZ 

Responsibilities:

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios; business, gap, task and workflow analysis.
• Translate business requirements into technical requirements.
• Worked with Confidential Procurement department to develop RFP and RFI documents for Electronic Patient Care reporting (EPCR), Computer Aided Design (CAD), and Electronic Health Care systems (EHR).
• Has done Business and technical process mapping to understand the functional flow and illustrate the gaps.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Produced reports using Tableau, and Power BI
• Created a service model used for interaction of departmental requirements with the new technical standards to support the existing needs of the department.
• Maintained Issue log and Risk Register to document the issues, risks and mitigation plan.

Environment: Project Web App (PWA), SharePoint Online and SharePoint 2016, MS Project, SQL 2012, SSRS, Tableau, PowerBI, MS Visio, MS PowerPoint, MS Word and Excel

Sr. Business Systems Analyst

Confidential, San Antonio, TX 

• Working on JAD Sessions with Stakeholders and attended review sessions performing deep analysis on the requirements.
• Doing Gap analysis on the legacy system with core functional review chart preparation involving web activity scenarios.
• Preparing use cases and UML diagrams, ERD, TDD.
• Working on Wells Fargo application which precisely helps customers to order cheque and stamps from their bank account.
• Working with Data architects to study the data flow across all the modules and worked with Mainframe.
• Working on Agile Methodology.
• Working on the front end design requirement for one of the applications developed on JSP, Struts framework involving JSON, HTML5 and Javascript libraries.
• Working on Process re-engineering methodology with core banking processes.
• Writing rules for private mortgage insurance application. Working with developers on the features facilitating the integration of front end to mainframe.
• Working on Cognos BI reporting Tool for data analysis and reporting.
• Create plans to test features or whole products at the user interface level, including functional tests, performance tests, workflow tests, install tests, globalization and interoperability tests.
• Document test design, test plans, and test results. Create test plans or test matrices that test a particular feature and the functionality related to that feature.
• Ensuring that test plans are usable by others. Participate in test plan reviews with rest of QA and development team.
• Working on mapping data tables from data warehouse to the new data sets.

Environment: Oracle 9i, Lotus Notes, Visio, MS Excel, Cognos 11, MS word, JavaScript, HTML, Soap UI, Jmeter, Postman, MS PowerPoint, MS Project 2010, HTML5, JSP, Java

Sr. Business Systems Analyst

Confidential, Boston, MA

• Represented and involved the functional team during the knowledge transfer sessions and gathered all the functional documents and artifacts.
• Worked towards gather requirements and generating BR documents for the 2015 Open Enrollment, Renewals, Change of Circumstances, Notices and IRS 1095A Reporting
• Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community.
• Performed GAP analysis and document the current system and future system to see the difference and advantage with new system and functionalities.
• Facilitate and/or participate in joint analysis and design sessions to understand needs of the customer.
• Collaborated with developers to ensure adherence to business requirements and customer needs.
• Involved in performing data mapping exercises and generating simple SQL queries for sample data sets for analysis.
• Involved with the Design and development team in analyzing data dump and retrieval into and from the Data warehouse for reporting purposes.
• Performed End-to-end 834 and Invoice testing with the billing vendor and Carriers. Worked in tandem with SOA team to accomplish this task.
• Resolve conflicting end-user requirements.
• Followed SDLC process and procedures, as appropriate.
• Collaborated with designated members of the applicable business groups to create requirement documents
• Collaborated with the design and development teams to create Functional Specification (FS) documents
• Modeled processes (Use case diagrams) to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary.
• Done cost Benefit analysis with respect to the available resources and total budget.
• Produced and review data and information models and preliminary system architecture.
• Reviewed the final Functional Requirements Document(s) prior to authorization and execution, to ensure that it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each identified user requirement
• Collaborate with functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions
• Collaborate with DDI (Design, Development and Implementation) team developers to ensure adherence to business requirements and specifications
• Collaborate with project team to ensure timely delivery and quality of all project deliverables
• Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Identified initial Business Case requirements & other pre-project activities (e.g., high-level requirements, project scope, objectives)
• Mentored newly added team members and bringing them up to speed on the project.
• Experience in requirements gathering for data warehouse for new system.

Environment: Oracle 9i, Unix/Linux, Jira, SharePoint, Quality Center ALM, Visio, MS Excel, MS word, JavaScript, HTML, Web Services, Oracle BPM, MS PowerPoint.

Business Analyst & UAT Lead

Confidential, Chicago, IL 

• Gathered and Documented business requirements, test environment setup requirements and test data requirements.
• Worked on EMR application catered specifically to the IMO prototype resulting collate of dictionaries.
• Partnered with Business and IT manager to develop the project and UAT test plan in alignment with business requirements, compliance requirements and SOX requirements.
• Identified all necessary Business Use Cases from requirements, created wireframe and Mock-Ups
• Recommended business process to implement new tool.
• Maintained Issue log and Risk Register to document the issues, risks and mitigation plan.
• Prepared and Presented weekly and monthly work status and test report.
• Analyzed and document the existing interfaces and work with the middleware team during testing.
• Logged and Maintained defects in quality center to track assign and find resolution.
• Conducted test summit for SIT (system integration testing), WIT (workflow integration testing) and UAT (user acceptance testing) to synchronize the objectives of various stakeholders.
• Conducted requirements and UAT workshop to walkthrough and validate the requirements and test cases.
• Recommend resourcing levels and resources required to meet testing requirements and deadlines.
• Planned, documented and lead the execution of deployment and post-deployment validation activities.
• Worked on Cognos Reporting Tool.

Environment: Oracle 9i, Unix/Linux, Jira, SharePoint, Outlook, Visio, MS Excel, MS word, HTML, MS PowerPoint

Business Systems Analyst

Confidential, Columbus, OH 

• Prepared User Interfaces, Designed Landing Pages and developed performance models.
• Worked on Key performance indicators in a client facing role and used web trends tools and performed site optimization on behalf of the marketing team.
• Collected and analyzed on-line business data (marketing campaigns, site metrics, source tracking and search engine marketing).
• Assisted with on-line user experience improvements by implementing content tags and analyzing results.
• Involved in development and maintenance of Work Breakdown Structure (WBS) and WBS dictionary.
• Assisted project team in making sure everything is done within budget and deadline.
• Identified bugs during the test phase and reported them using Quality Center.
• Conducted meetings with stakeholders before project planning, after project planning, and at other times.
• Performed qualitative and quantitative risk analysis and created mitigation plans.
• Utilized AGILE, Scrum methodology for product development and project Product Backlog documentation, wrote User Stories and documented the Sprint Backlog.
• Facilitated JAD sessions and open-ended discussions to identify requirements and resolve any open items to bring them to a closure.
• Analyzed, prioritized and documented business, functional and non-functional requirements.
• Maintained the Requirement Traceability Matrix (RTM) across the deliverables.
• Assisted in designing test plans and test cases for User Acceptance Testing (UAT) to improve the overall quality of the system.

Environment: Jira, SharePoint, Lotus Notes, Visio, MS word, HTML, Sulzberger 2008, MS Access, SOAP UI, MS PowerPoint

Systems Analyst/Data Analyst

Confidential

• Involved in development and maintenance of Work Breakdown Structure (WBS) and WBS dictionary.
• Assisted project team in making sure everything is done within budget and deadline.
• Identified bugs during the test phase and reported them using Quality Center.
• Gathered Business requirements and documented them for analysis and design
• Used waterfall methodology for product development.
• Manually execute test plans to find defects in features or products. Isolate and confirm defects and works with development to prioritize defects and fix them. Log defects in database for tracking and reporting. Receive
• Wrote test cases based on real production work, to test individual functionality or entire program.
• Estimate, plan, schedule and coordinate software-testing tasks for themselves and others. Participate in software estimation process.
• Worked with development team on spec design to proactively recognize and prevent issues from developing. Test features to ensure they will interact correctly with other features in production.
• Provide input into feature design, in particular on feasibility of features from customer perspective. Simulate user experience and give feedback on design improvements to Product Designers

Environment: SharePoint, Outlook, Visio, MS Excel, MS word, JavaScript, HTML, SQLServer 2008, MS PowerPoint