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Internship Wal-mart Scrum Master Resume

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Bentonville, AR

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SUMMARY:

To obtain a position that utilizes my abilities and experience as a member and leader of a team. To become an asset to the company and help the company grow and excel in all facets of business while becoming a more complete employee.

SKILLS SUMMARY:

Scrum Master: Scaled Agile CSM (SAFe)

Backlog Management: Business Analysis

Product Vision: Defining Product Roadmap

Defining MVP: Facilitating Agile Ceremonies

Stakeholder Interviews: Requirements Elicitation

Continuous Improvement: Forming Teams

Conflict Resolution: Jira

Problem Solving: Confluence

Root - Cause Analysis: Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential, Bentonville, AR

Internship Wal-Mart Scrum Master

 Responsibilities:

  • Use metrics and graphics (burn up/down charts, cumulative flow diagrams etc.) to track team metrics and show improvements.
  • Facilitate meetings (Daily Stand Up, Sprint Planning, Sprint Review, and Sprint Retrospective)
  • Owner of team Jira/Confluence board ensuring that all cards and information is updated.
  • Removing team road blocks to allow smoother work flow.
  • Map team dependencies to plan deliverables across multiple teams.
  • Worked with team to continuously improve upon metrics and value delivered.

Confidential, AR

Customer Support

Responsibilities:

  • Scheduling deliveries and orders for a large sales force
  • Compiling orders available at warehouse
  • Assembled a large display for major homebuilders event in Las Vegas
  • Receiving and inventory stock
  • Cut samples for orders

Confidential, AR

Warehouse Supervisor

Responsibilities:

  • Manage employees to ensure they have the proper materials to meet customer orders on a daily basis
  • Loading/Unloading of materials on and off trucks using a forklift and other machinery
  • Responsible for receiving nightly product delivery
  • Insure products meet high quality standards

Confidential, AR

Assistant Facility Manager

Responsibilities:

  • Managed employees to ensure they had the proper materials to meet customer requests as well as conduct daily and weekly review of employee performance
  • Strong experience with Apple iPods and iPads. Oversaw restoration and grading processes.
  • Sent daily/weekly inventory reports to upper management consisting of inventory received, shipped, and processed on site
  • Handled all return units to facility as well as making sure replacement units were sent in a timely manner to customers.
  • Oversaw inventory of products to ensure inventory counts were accurate.
  • Shipped products to customers in a high demand, fast paced environment

Confidential, AR

Operations Coordinator

Responsibilities:

  • Managed LTL/Truckload shipments across the United States
  • Scheduled final delivers to Dell recyclers throughout the United States
  • Ensured Dell asset recovery uploads completed in a timely manner
  • Managed carriers to ensure they followed standard operating procedures
  • Communicated extensively with customers to ensure that their needs were being exceeded by myself and the company as a whole
  • Managed crews throughout the United States to ensure they were following operating procedures
  • Conducted numerous onsite recoveries in Arkansas and Missouri
  • Ensured all product was properly inventoried and label for tracking while in transit
  • Managed the uploading of customer data to a secure network for company and customer transparency

Confidential, MS

Coordinator

Responsibilities:

  • Oversaw the processing of returns and freight claims, and tracked shipments to customers
  • Recouped over $78,000.00 dollars in damaged product
  • Oversaw the filing of $20,000.00 in freight claims
  • Participated in Cycle Counts to make certain inventory remained accurate
  • Member of the Smiths Medical Safety Team, which was picked by employees
  • Received loads into the system using Oracle Applications Manager and made “put away sheets” for the floor crew to properly placed the inventory within the warehouse
  • Assisted in doing put away using a forklift, reach truck, and cherry picker
  • Helped to pick orders for the Outbound Team when they fall behind
  • Completed Releases and picked Samples for our QA Department

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