SUMMARY:

• I have 10 years of experience implementing and managing Salesforce.com and have experiences with managing over 40 instances. Using Salesforce, I have automated the lead capturing, marketing, sales acquisition and service processes which maximized user efficiency and increased revenue and sales growth.
• With the use of integrations, custom objects, triggers and automated processes, I was able to streamline processes and build environments to better serve our clients and internal company and achieve their business goals.
• I am seeking a position as a Salesforce.com Administrator and would love the opportunity to grow with your company.

TECHNICAL SKILLS:

Salesforce Sales Cloud / Service: Cloud, Pardot, Marketo, SugarCRM, Data.com, Salesforce IDE, Dream Factory Snapshot, InsideSales.com, DocuSign, Adobe EchoSign, Desk.com, ZenDesk

Programming: HTML, XML, CSS, Javascript, PHP, Java, Apex, SOQL, SQL, Visualforce

E commerce: Magento, WooCommerce

CMS: Wordpress, DotNetNuke, Joomla, Drupal

Adobe Suite: Acrobat, Dreamweaver, Photoshop, Illustrator, InDesign

Microsoft Office Suite: Word, Excel, Visio, Outlook, OneNote, PowerPoint

Operating Systems: MS Windows / Server, Ubuntu Server, CentOS, Apple OS

Other: Google Business Apps, Quickbooks Online, CPanel, Plesk

Marketing: Google Webmaster Tools, Analytics, Adwords, Adsense, Google+ Local, Bing Webmaster Tools, Bing Search Ad, Bing Local Listing

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential

Responsibilities:

• Consult with sales and marketing executive leaders to improve the corporate Salesforce instance
• Consult with clients to identify technical and business needs, and sales processes to drive business results
• Maintain productive customer relationships with program management
• Work with the Business Intelligence and Reporting teams to identify KPIs, dashboards and reports
• Maintain, support and conduct training for over 500+ users on multiple SFDC instances
• Design, build and maintain instances of Salesforce per client using 3rd Party Integrations, Apex, Workflow, Process Builder, Flow, Data Integration, Data Cleansing and upgrades
• Create Custom Objects, Visualforce Pages, Custom Fields, Page layouts, Custom Apps and Tabs
• Train and support users

Senior Salesforce Administrator

Confidential

Responsibilities:

• Designed the architecture and implementation of the company’s business automation process using Salesforce Professional and Enterprise, Salesforce1 and 3rd party integrations
• Present to executive leadership team members the company’s and department ‘s performances and plan new strategies to increase efficiencies in all areas of the business
• Consulted, trained and upgraded Salesforce process for sales, digital marketing, project management, IT, development, and customer support departments
• Created Custom Objects, Custom Fields, Page layouts, Custom Tabs, Dashboards, Reports and various other components
• Implemented web to lead, Email to case, and KPIs at the executive, department and employee levels
• Extensive customization experience on various Salesforce.com Sales and Service Cloud
• Extensive experience with administering and configuring Salesforce.com features which includes Apex, Process builder, workflows, case assignment configuration and approval processes
• Experience testing, installation, and implementation of upgrades with Salesforce systems and AppExchange applications
• Managed Salesforce user profiles, roles, user access, lead assignment rules, and territories
• Integrated Pardot Professional with Salesforce.com increasing leads by 50%
• Maintained data integrity, data migration and de - duplication of contacts, leads and accounts using Data Loader, Dupe Catcher and other data mining software
• Integrated Salesforce Desk.com resulting in efficient scaling of Customer Support Department handling over 1,000 cases per month, average client case handle time under 5 minutes and resolving cases under 24 hours
• Configured Docusign with Salesforce allowing Sales Team to close deals faster using desktop, laptop and mobile devices
• Configured Formstack and customized Lead Web To Forms customization on all company websites and landing pages
• Manage and sync Salesforce and Google Gmail, Contacts and Calendars using Cirrus Insights and Outlook Integration
• Created a Project Management environment with Salesforce Milestones PM+ to help Billing, Project Managers, developers and marketers complete client projects and tasks and monitor KPIs
• Created data cleansing process for Confidential for improved targeted marketing and sales objectives
• Streamlined and Automated HP’s sales and renewal process, improving team member productivity and reporting
• Helped Panasonic with integrating multiple data sources and organizing within Salesforce to provide seamless customer sales and marketing data
• Helped sync Jabra’s marketing and lead data with Confidential ’s CRM to provide real-time lead data
• Created the business process for sales, project management, development, marketing and customer service for Confidential
• Built and trained offshore web development team resulting in lower costs by 50% and increase production by up to 80%
• Educate, market and sell to a network of over 20,000 members nationwide through conference, speaking events, and training seminars
• Lowered client phone calls from 80% to 10% and increasing productivity through automated and self-service client tickets
• Plan and negotiated with partner vendors to create a network of fully managed servers to deliver optimal for clients across the nation
• Strategize and manage IT department with upgrades, migration of multiple servers with over 4,000+ websites and 3000+ email accounts