EMPLOYMENT OVERVIEW:

Confidential, Dallas, Texas, 

 Salesforce Technical Architect

• External System Integration: Provided technical support and direction to utilizing Salesforce Connect to effectively link external objects with entities in Salesforce. Build Lightning Connect Custom Adapters to pull data from REST services.
• Used MuleSoft with custom apex web services to integrate on premise ERP with Salesforce.

Confidential, St. Petersburg, Florida 

Salesforce Architect

• Design and develop Digital marketing promotions approval framework for collaborations between internal users, and external users. Message oriented loosely coupled framework integrated with Salesforce and other proprietary systems and print servers.
• Provide interface for external users to be able to approve and collaborate on digital promotions.
• Salesforce community portal implementation for external user login.
• External users collaborate with internal users on digital media promotions via Salesforce. community. External users search for knowledgebase, create cases in community portal.
• Design and maintain single page application using AngularJS on Salesforce instance.
• Designed and developed integration systems that connect Salesforce with external service call vendors and asset management systems using apex and REST services. Used tools like Boomi and MuleSoft to extract information case related info from Salesforce, transform it as per service vendor mapping and then extract to csv and ftp it to vendor site.
• Worked with IBM Websphere message broker and apex web services to develop integration solutions to accept orders and xml data from external vendor systems to Salesforce.
• Salesforce Lightning component development on community portal. I had developed custom Lightning components for accurate and type safe data entry fields for marketing promotions setup. Used jQuery and CSS and custom javascript for detailed data entry screens. Developed mobile lightning components as per specifications from designer for listing orders for a vendor, editing order details and confirming order.

Confidential

Salesforce Architect

• Second full copy sandbox replacement. Designed and developed a tool for populating sandboxes with mocked up simulated production like functional data. Used custom REST services with connected apps to transfer data between sandbozes.
• This has brought in significant savings per year.
• Salesforce1 mobile application development and deployments for external user portal.
• Developed and configured lightning pages to get customized info for insurance advisors and advisor support staff.
• Salesforce Knowledge implementation with communities for insurance advisor’s user login.
• Insurance advisors need access to knowledge base articles and access to book of business.
• Production support of GWL production instances. Activities included development, deployments using continuous integration tools like Jenkins and managing code repositories like Github and Tortoise subversion.
• Link Salesforce data with insurance advisor related external data from Sharepoint using Salesforce Connect and external objects. Perform Backups using tools like DMAmps.

Confidential

Salesforce Solutions Developer / Architect

• Design and develop an expense management system in Salesforce that is integrated with Concur billing management system.
• Internal users and wholesalers regularly spend money on advisors (selling investment products). This needs to be tracked in CRM so that management can better gauge promotional activities.
• I had designed, system including data flow and integration using Concur API.
• I had developed integration between Accolade Promotional Group and Salesforce using ETL tools and apex classes.
• Production support, enhance already existing CRM, development of new functions for internal clients and users of CRM system.
• Service cloud implementation. Design and develop data entry screen for call center agents for quick retrieval and linking of data between several entities. Custom data entry screen to link support call to investment advisors and dealer.
• Enhance and support Salesforce Service Cloud implementation by adding advanced notifications.
• Design and develop a solution for generating mass hard copy letters for customers with data stored in Salesforce.
• Setup Salesforce communities for advisor login. Investment advisors can log into community portal and review their year to date financial targets, create cases on behalf of their clients.
• Production deployments and support using tools like SVN and ANT
• Participated in design and development of replacing Mackenzie’s legacy client/server Advisor system to Salesforce.

Confidential

Salesforce Designer/Developer, Team Lead, Contract

• I had worked on integrating data from Sun Life back office system to Salesforce using PowerCenter 9.5. Insurance related policies are stored in back office systems and need to be refreshed on Salesforce systems on daily basis.
• Designed and developed solutions in Salesforce using apex code.
• Meet with business to gather requirements, solution design and provide instructions to offshore team and review their work daily
• Other architecture responsibilities include help on several ongoing projects.
• Example project to convert paper based insurance policies and related emails to Salesforce tasks and events.

Confidential

Salesforce (CRM) Developer, Contract

• Confidential Limited is a Canadian investment management firm.
• I had worked on adding features and enhancements to an already existing Salesforce implementation.
• Worked on adding analytical capabilities to system to track user and advisor relationship.
• Aggregate and summarize information using Informatica PowerCenter ETL jobs and integrate with Salesforce.
• Production support and modify apex scheduler jobs to aggregate advisor related data.
• Other architecture responsibilities: Design data flow. Design system of score cards for investment advisors.

Confidential

Salesforce.com Lead Developer, Contract

• Confidential is a telecommunication company and manufacturer of Confidential devices.
• I had worked on several Salesforce.com instances with core tasks ranging from development of new screens, data integration with internal systems, data upload and data transfer, development of triggers, visual force pages and apex classes and troubleshooting issues.
• Used Visualforce, Apex, triggers, JavaScript
• I had worked on integration project to link Confidential Account Center with Salesforce.
• Salesforce is being used as data repository and all customer interactions are completed in a Java system. Data integration is done via Apex Web Service in a transaction.
• I had developed Web Services in Apex, created custom entities for data exchange and all business processing rules.
• As a lead developer, I would provide instructions to offshore team and review their work on a daily basis. I would help junior team members in their programming assignments.
• Designed web service WSDL using SOAP editing tools to define web service endpoint operations and data exchange xml data entities.
• Designed and developed Salesforce.com to SAP MDM bidirectional data flow integration system, complete with logging, auditing, exception handling, and authentication.
• Developed SOAP and REST based Web services in Apex. Consumed external REST services in Apex code to integrate external systems.
• Service cloud implementation: Setup Knowledge and customize Case and other objects. Delivered Web to Case and Email to case functions for Confidential Vendor Support and Built For Confidential device testing and vendor issue support teams.
• Data Integration with Confidential World. Designed and developed a data integration strategy and web services which retrieve data from Confidential World and save into a custom data schema in Salesforce.
• Salesforce administration tasks and data maintenance and production support.
• Other architecture responsibilities include designing data model in Salesforce and design solution to convert existing data into new data model for app related work.

Confidential

Salesforce.com implementation and data integration developer, Contract

• Confidential is a life insurance company.
• Transamerica has decided to implement a framework of managing insurance agent’s activities on Salesforce.com CRM platform.
• Worked as lead developer in design, documentation and development of converting Transamerica's new Sales & Marketing Workbench CRM using Salesforce.com. System is used to track insurance advisor activities and monitor their performance and building relationship with Transamerica to sell insurance policies.
• Activities included, business analysis and meetings with different departments, design data entities, write Apex code, custom Visual force pages, triggers, test classes, reports, dashboards, develop data integration solution to transfer data between Transamerica’s database servers and Salesforce.com
• Designed and developed data integration solution using SQL Server Integration Services (SSIS) and SFDC Apex web services. Insurance and policy related data stored in various data sources like DB2, SQL Server and Excel sheets is brought into Saleforce.com.

Confidential

 Salesforce.com solution developer, Contract

• Confidential, a global leader in virtualization systems has implemented its CRM and partner relationship management system on Salesforce.com
• Designed and developed an extension to Confidential ’s existing partner portal system, to be able to host widget type mini applications. Confidential ’s partners are now able to see a customized portal page. It offers trouble shooting articles, license information based on what a partner is reselling.
• I had analyzed existing support and case tracking system at Confidential and proposed enhancements.
• Designed and developed data restriction strategy for Confidential ’s knowledgebase content.
• Analyzed Confidential ’s partners portal system to track Confidential ’s product reseller’s certifications and technical accreditations.

Confidential

Senior Programmer Analyst

• Confidential is a payroll processing company providing payroll and employee benefits services.
• I had worked on integrating Salesforce.com CRM with ADP internal applications.
• Connect to Salesforce from a .net application by consuming enterprise wsdl.
• Salesforce.com CRM is used by sales agents and I had worked on querying and bidirectional data transfer from salesforce.com CRM to ADP's internal applications.
• I had worked as senior ASP.Net programmer on project that integrates company’s payroll systems with employee benefits systems.
• Worked as a team member on ADP’s new employee benefits offering integrated with employee payroll application.
• Utilized entity framework for C# classes for the next release of the payroll application.

Confidential

Senior Application Developer

• I joined as a reporting developer and designed and developed reporting applications using client's custom data source. Data Source is a 3 rd party data server using Sql Server 2005. I designed and developed a data transfer application to be used as a data source using XML web services. There are more than 40 reports categorized into Property Reports, Daily Occurrence Reports, Daily Accident Reports etc. Responsibilities:
• Communicate with business users and gather requirements. Create a high level design and development document about proposed solution containing system architecture, process workflow and tools used. Report design and development using SQL Server Reporting Services 2005 and ADO.Net Report deployment and scheduling using Report Manager and Sql Server 2005

Confidential

Senior Programmer

• Confidential sells life insurance policies and investment fund products. I joined as a .Net developer on a contractual basis.
• I had done code development in ASP and ASP.Net, html, JavaScript to maintain Transamerica’s information portal.
• I had worked on reporting portal that lists insurance policies and summarizes data in a drill down collapsible fashion. Used Sql Server Reporting Services 2000 and ASP.Net 1.1

Confidential

 Application Developer

Responsibilities:

• As web Developer, I worked on a totally interactive evaluation system where an employee can evaluate her peers as well as her managers based on different skill set.
• The system also generates reports, which lists the score how others evaluated him or her and how did the employee evaluated others.
• This web application was developed on Windows 2003, using ASP.NET and MS SQL Server 2000,
• HTML, XML, CSS, JavaScript, Crystal Reports .Net Responsibilities included functional design, code development, and testing/quality assurance and support.
• I designed and developed an application that captures and reports on historical FX rates.
• The bank needs to store historical information on exchange rates on currencies.
• FX rates are provided by an external party Tiblink through an excel spreadsheet macro.
• I extended an existing Siebel based CRM system by giving investment professionals access to client portfolio information and other key data.
• As Internet Developer, I developed Service Catalogue Web Portal which is designed and implemented to allow different service group users / owners to have quick and user - friendly access to the service level agreement information through the web browser over the intranet.