SUMMARY:

• Information technology professional with a background in business analysis, storage and backup administration, capacity management, architecture, Windows System administration, project management, systems analysis, installation and configuration.

TECHNICAL SKILLS:

Software/Tools: MySQL, IBM Cognos, Tableau, NetApp OnCommand Suite (Insight, Unified Manager, Performance Manager, System Manager, Workflow Automation), NetApp SnapCenter Software, EMC Software (Storage Scope, Unisphere, Data Protection Advisor), Backup (Avamar, NetBackup, Symantec Pure Disk, Backbone NetVault), SevOne, Microsoft Office (Excel, Word, Access, PowerPoint, Project), SharePoint

Environments: NetApp Storage Systems, EMC VMAX, EMC VNX, EMC Cellera, Isilon, VPlex, Recover Point, EMC Symmetrix, EMC CLARiiON, DiskXtender, Avamar, Data Domain, HP, Dell, IBM PC, IBM, Novell Netware, Windows, Unix

PROFESSIONAL SUMMARY:

Confidential, MI

Business Analyst / OnCommand Insight Reporting Writer 

• Worked with business partners and stakeholders across US, EMEA and APAC to gather report requirements and define acceptance criteria.
• Conducted stakeholder interviews and facilitated meetings with project teams.
• Translated business user concepts and ideas into business requirements and design documents. Created project plans in accordance with project management framework standards and procedures.
• Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Installed, configured OnCommand Insight, Data Warehouse server and restored client’s data.
• Coded custom reporting solutions using OnCommand Insight reporting Studio (IBM Cognos 12 Business Intelligence) and MySQL.
• Tested and improved the solution per client requirement.

Confidential, MI

NetApp - OnCommand Insight Professional Service Consultant

• Gathered the requirement from the customer, analyzed, and provided the solution.
• Installed and configured OnCommand Insight Server, Data Warehouse server.
• Created custom reporting solutions using OnCommand Insight Reporting Studio (IBM Cognos 10.2 Business Intelligence) and MySQL.
• Troubleshoot csv annotation import by using Annotation Import Utility.
• Mentored system admin on utilizing OnCommand Insight.
• Analyzed the overall health of infrastructure and data validation.
• Trained in NetApp Clustered Data ONTAP, OnCommand Suite.

Confidential, MI

Educational Testing Services (ETS) - Capacity and Availability Manager 

• Analyzed storage, backup, CPU, memory and network capacity utilization on all servers (stand alone, virtual, cloud) and documented and maintained record of all capacity alerts.
• Prepared capacity utilization, trend and forecast reports.
• Collaborated and provided assistance to IT Operation teams in resolving capacity related issue.
• Tracked all system demand and worked together with platform teams to fulfill it.
• Created and maintained capacity plan according to current business requirements.
• Performed research and analyzed all system incidents and monitored capacity data.
• Facilitated changes in capacity plan and recommend improvements to all services and resources.
• Arranged and led the Global Capacity meetings.

Confidential, MI

Chrysler LLC - Business Analyst / Storage & Backup Capacity Lead / Architect / Administrator 

• Gathered and analyzed business and user needs, configuration management, document requirements and translate into the system requirement specifications.
• Single point of contact for Chrysler storage and backup team and acted as Subject Matter Expert.
• Documented storage and backup processes, best practice and policy.
• Created and modified procedures to solve complex problems considering storage and backup capacity, limitations, operating time and desired results.
• Single handedly managed Chrysler storage and backup capacity and availability.
• Chrysler had the best history of fulfilling storage and backup needs in the shortest period of time.
• Managed 30 - 40 storage and backup projects at the time with no direct supervision, prioritized the timeline from gathering the requirement to fulfillment of the projects.
• Served as the liaison between business user, IT operation and Infrastructure teams.
• Tracked storage and backup hardware life cycle and worked with vendors for finding new solutions and replaced end of life hardware.
• Analyzed storage needs for server build and decided the tier required for servers.
• Partnered with OS teams in designing, maintaining and assigning storage data stores.
• Supervised offshore team for storage and backup allocation, reclamation, problem resolution.
• Monitored, opened and assigned Service Request, Change Control and ticketing system.
• Worked closely with IT vendors in finding new technology, quotes, demand fulfillment, and escalation.
• Led proof of concept for new backup solution (Avamar, FalconStor and Pure Disk), setup / configured.
• Provided reports and trends of resource utilization, and determine when additional storage and backup capacity need to be purchased, utilizing NetApps OnCommand Insight and EMC Storage Scope.
• Prepared Enterprise and Mainframe storage, backup capacity monthly billing reports for Confidential and Chrysler Senior Manager and Finance.
• Forecasted and estimated growth for storage and backup demand.
• Presented the current and projected storage and backup capacity to Confidential and Chrysler management.
• Configured, maintained and troubleshoot backup and replication environment using Avamar, Data Domain, Symantec NetBackup, and Backbone NetVault.
• Performed backup and data restoration.
• Tested new archiving solution (DiskXtender) using EMC Centera.

Confidential, MI

Chrysler Corporation - Business Analyst / System Administrator 

• Installed, administered, and maintained Windows, NetWare, and Windows Terminal Servers.
• Resolved the most user requests (tickets) every year.
• Created, moved, and maintained group shares in a Microsoft Server, Netware environment.
• Single handedly migrated and consolidated data from Novell to Windows Server in a short time without any interruption to the end users.
• Created and maintained user ID, login scripts, group shares in the AD and Novell environment.
• Supported Department Information Administrators and resolved issues with servers, rights, IDs or drive mapping issues.
• Data auditing on servers and generating reports for management.
• Installed Domain Controllers, SMS, and Windows Server 2003.
• Performed a licensing audit for entire environment for a cost savings measure.
• Performed auditing on IDs and servers in Novell and Windows environments.
• Installed, tested, setup, configured, upgraded and troubleshot new printing solution and Zen for servers.
• Designed the architecture, upgraded, maintained, and administered Symantec Antivirus on all the Netware and Windows 2000 servers.
• Trained, provided assistance to the end users in login process, software use, data sharing.
• Installed and tested Novell Netware 5 Servers and Windows NT Backup Domain Controller Servers.
• Created documentation procedures for the end users.

Confidential, MI

EDS, General Motors - LAN/Lotus Notes Administrator

• Administered, maintained, migrated and troubleshot the Novell network and Lotus Notes servers.
• Built, installed, and supported fourteen gateway servers at remote zone offices.
• Performed file back-up and restoration.
• Installed, configured, upgraded and migrated network hardware, software, personal computers, laptops.
• Provided second level support for in-house and remote customers and offsite LAN administrators.
• Developed and implemented a Lotus Notes database for internal use.
• Created documentations for offsite LAN Administrators.

Confidential, MI

Systems Administrator/Programmer Analyst

• Maintained, migrated and supported Novell Netware and backup servers.
• Provided troubleshooting of server hardware and software.
• Provided user training on network operations and several Windows applications.
• Implemented and maintained MS Mail and MS LAN using Windows for Workgroups.
• Assisted in purchasing decisions on computer hardware and software.
• Designed and developed inventory systems in MS Access to accomplish user requests.
• Converted and redesigned internal database from FoxPro to MS Access.
• Wrote installation and operating procedure manual.

Confidential, MI

Information Analyst

• Assisted in the installation of Novell Netware for various clients.
• Provided client training.
• Installed and configured hardware, accessories, and software.
• Designed and developed databases in Paradox for Windows and Dbase IV based on client specification.
• Wrote operating procedure manual.