SUMMARY:

• Overall 7+ years of Professional IT Experience with 5 years of experience in SFDC and with roles as a Salesforce administrator/Developer/ expert in Business requirement analysis, developing custom object and Requirement Gathering and Gap Analysis with extensive having knowledge in developing, customizing and maintaining SFDC.
• Strong Experience in developing Apex Classes, Triggers, Visual force pages, Lightning components, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects.
• Strong Experience working with Controllers and Controller Extensions, Components, Test Method, and Application Design and Development on Multitenant Force.com platform.
• Experienced in Validation Rules, Case Assignment Rules, Workflows and Approval Processes for Automated alerts, Creating Roles, Profiles, Page Layouts, new Tasks, field updates, and Email generation according to application requirements.
• Strong experience on Sales cloud, Service cloud, Marketing cloud and Communities.
• Experience in  Salesforce  Customer  Communities  Implementation. 
• Expertise in configuring and administrating  Salesforce   CRM  environment.
• Hands on experience to manage multiple projects and iterations within the  CRM  application.
• Established, control, and maintain user access provisioning to the SFDC environment.
• Understanding and leveraging SFDC  CRM  processes for help with pre - sale activities . 
• Designed various  Lightning Components for capturing various customer enquiries and Implemented. 
• Experience in Creating Applications in  lightning using Rest Services. 
• Experience on  Lightning pages with  lightning style sheets.
• Deep understanding of the Salesforce.com product suite including Salesforce 1, Sales Cloud, Service Cloud, Marketing Cloud, Platform and the App Exchange.
• Experienced in Lightning Experience which includes the Lightning Component  Framework  and also involved in building lightning component using the  aura   framework . 
• Experience in  aura   framework , Lightning Components and  SalesForce  Lightning Design System (SLDS). 
• Enabled  Aura   Framework , by adding  Aura  Attributes and  Aura  Handlers for Events to focus on Logic and Interactions in Lightning Applications . 
• Experience with integrations third party applications.
• Experience with JavaScript, JSON and frameworks such as Angular/Backbone on Force.com.
• Experience in creating rich user interfaces (UI) using HTML, CSS, XML, JSON, JavaScript, jQuery, Angular JS and AJAX. 
• Worked with SOQL, SOSL, Visual force, APEX, ETL, REST API, SOAP API Force.com and Web services API.
• Good Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expertise in building  Lightning components for Record pages and Quick actions. 
• Hands on experience in developing  salesforce Lightning Apps, Aura framework, Components, Controllers and Events . 
• Experience with customized solutions in Salesforce.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Good knowledge with security concepts (authentication, authorization, encryption, digital signature), SSL, web service proxies, firewall, SAML 2.0, OpenID Connect, OAuth 2.0 )
• Proficient in writing Test Plans for Unit Testing, System Integration Testing and User Acceptance Testing (UAT)Functional Expertise in Sales Force Automation (SFA), Marketing Automation, Partner Relationship Management (PRM), and Case Management.
• Experienced in design and develop high quality business solutions on the SFDC platform based on industry best practices as well as business needs.
• Good knowledge on Software Development Life Cycle(SDLC) processes like Agile, Waterfall models.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experience with Atlassian Suite (Jira).
• Experienced in Integrating the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Experienced in designing Security and sharing rules at object, field, and record level for different users at different levels of organization.
• Performed SWOT Analysis, Risk Analysis, Root Cause Analysis and GAP Analysis between as is and to be work process models for directing Enterprise Analysis.
• Good knowledge of business and management practices involved in strategic planning, resource allocation & coordination, leadership techniques, and methods to improve productivity and performance.
• Ability to work on own initiative and as a part of a team. Excellent verbal and written communication skills. Willingness to learn modern technologies, openness to new ideas and ability to learn very quickly.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Batch Apex, Visualforce Pages, Lightning components, Salesforce Communities, Visualforce Component and Controllers.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

 Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports  

Languages: Apex, C, C++, C#, Java, VB.

Web Technologies: HTML, XHTML, CSS, XML, Java Script, Bootstrap, PHP, Platforms UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008, Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MS Office, IDE and Editors Eclipse, My Eclipse and Force.com Eclipse IDE, Database Oracle, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE:

Confidential, RI

Salesforce Administrator / Developer

• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Daily administration and support of salesforce.com user setup, sharing rules, profiles, security, custom objects Created various fields, Record types, Page Layouts and Workflow rules, customized views, email templates Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent. 
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules. 
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from  Salesforce  Classic to Lightning Experience to develop rich user interface and better interaction of pages. 
• Developed new reports based on changing metrics and update reporting, success dashboards.
•  Create and maintain page layouts, workflow and validation rules, event triggers, email alerts, record types, and workflow processes. 
• Responsible for performing administrative functions in  Salesforce   CRM  such as create and modify pick lists and lookup fields. 
• Knowledge on Debug Logs, Audit Trails, Email logs etc. 
• Review, identify and configure  Veeva  product enhancements and related items that fit the clients need. 
• Developed Apex Classes, Visulaforce pages and have written SOQL Queries to meet the enhancement requirements. 
• Hands on experience  Veeva  Implementation and Integration.  
• Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Apex methods for the  lightning controller and helper methods to perform DML operations on the case records. 
•   Customized Inbound and Outbound Interfaces involving newly implemented  Veeva  system and legacy Cargill systems . 
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for  Veeva online.
• Extensive hands-on experience in development of complex, scalable, and high-performance Salesforce projects by leveraging Salesforce developer tool kit, Force.com, SOQL, Apex, Visual force, Service & Sales Cloud, SOAP/REST web services and Sites.
• Worked with AngularJS and  Salesforce   Aura  for  framework  design. 
• Build Lightening controllers with the  AURA   framework . 
• Experience in building Lightning Components, Lightning Events, using  lightning Base Components, Lightning UI components and Aura Framework. 
•   Involved on creating Lightening Pages inside Lightning Community Builder. 
• Created and Used the Lightning Components, fixing the performance warnings in the Salesforce.
• Experience on  Salesforce Lightning Inspector to debug the  lightning components during the development process. 
• Created a file upload utility and lookup utility in  Lightning, Apex classes and SOQL so that users can attach files in the form and upload them to  Salesforce case record. 
• Experience in developing mission critical web and server applications in agile environment.
• Developed  Lightning components and used  Lightning App builder to use those components in  Lightning pages. 
• Experience in using Workbench and Eclipse to migrate data from Sandbox-Sandbox/Sandbox-Production. 
• Developed Web-based applications based on Java and J2EE technologies like Servlets, Java Scripts, jQuery, AJAX, XML, HTML, CSS.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles. 
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. 
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. 
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages. 
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com. 

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Lightning components, Aura   Framework, Cloud, Integration, Veeva, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Communities, Email Services, Security Controls, Veeva App Sandbox, Eclipse IDE Plug-in.

Confidential, TX

Salesforce Administrator/ Developer

• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic. 
• Create page layouts and search layouts to organize fields, custom links, related lists and other components. 
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers. 
• Create users, roles, public groups and implement role hierarchies to provide shared access among different users.
• Created Lightning Process Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• Created Lightning components, Apps, Pages and Configured Salesforce Lightning SF1 Mobile App.
• Established constant communication with the Project Manager and development team during different stages of the agile life cycle.
• Created Apex methods for the  lightning controller and helper methods to perform DML operations on the case records.   
• Analyzed requirements and created use cases diagrams and activity diagrams using MS Visio. 
• Conducted structured walkthrough to conform the elicitation results to end users, developers and managers Prepared training manuals and guidance documents by working with business and technical teams.
• Analyzed impacts of proposed solutions with the communication of key stakeholders. 
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created Use case descriptions and prototype to communicate those businesses needs to the development team.
• Tracked and managed the requirements using the Requirement Traceability Matrix (RTM) which facilitates to trace the artifacts produced by the team throughout the project. 
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Facilitated meetings with stakeholders through various elicitation techniques like JAD sessions, brainstorming, and interface analysis to identify business needs and rules. 
• Collaborated with QA team in preparing test data for positive and negative test scenarios as per application specifications and writing test plans.
• Analyzed and evaluated the performance of the application from various dimensions and conducted User Acceptance Testing (UAT) for successful implementation.
• Conducted bug triage meetings to prioritize bugs and to help streamline the QA efforts.
• Used Quality Center for tracking defects that were reported to development team during System testing and UAT.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Email Services, Custom Tabs, Data Loader, HTML, Workflow & Approvals, Reports, Security Controls, Sandbox data loading, Force.com IDE, Java Script, Custom Objects.

Confidential, GA 

Salesforce Administrator/ Developer

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, Time triggered tasks, Email alerts, Field updates to
• implement business logic. Designed, developed and deployed Apex classes, Controller classes, Apex triggers, and Visualforce pages for various functional needs in application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level
• permissions to provide shared access among different users.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers). 
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created different Workflow rules and Approvals for various campaign processes.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams. 
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs. 
• Interacted with various business user groups for gathering the requirements for CRM implementation. 
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
• Created functional analysis and requirements on behalf of Business Systems unit for various projects 
• Responsible for reporting, dashboard configuration, data analysis and integrity.
• Implemented salesforce Development Cycle covering sales cloud, service cloud, Chatter & App exchange applications.
• Worked on Data Migration using data loader.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visualforce, SalesForce.com Data Loader, Security Controls, HTML, CSS, Bootstrap, jQuery, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration.

Confidential

Java Developer

• Created user-friendly GUI interface and Web pages using HTML, CSS and JSP.
• Involved in the analysis, design, implementation, and testing of the project.
• Implemented JavaScript for client side validation.
• Developed web application using Struts, JSP, Servlets, Java beans that uses MVC design pattern.
• Used Eclipse as IDE tool for creating Servlets, JSP, and XML.
• Wrote SQL for JDBC prepared statements to retrieve the data from database.
• Monitored the logs using Log4J and fixed the problem.
• The application was deployed on the Tomcat.
• Involved in build and deploying the application using ANT.Used log4J for tracking errors and de-bugging the code.
• Worked extensively on bug fixes on the server side.
• Responsible for fixing defects and implementing stories in Fast-track SDLC development cycles.
• Responsible for conducting Impact analysis for the given Change Request.
• Worked on Requirements Gathering, Design, coding and various phases of testing with very stringent timelines.

Environment: Java, Eclipse IDE, Servlets, UML, HTML, JavaScript, XML, WebSphere 6.1, Log4j, Oracle,10g,JUnit, JNDI. Windows XP.

Confidential

Software Engineer

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, JSP, Servlets, Java Beans, JavaScript, ORACLE8i, HTML, Tomcat, DHTML, XML,Windows-XP.