SUMMARY:

Seeking a Supply Chain Management Analyst position that allows me to provide my work experience in uploading contracts in Zycus and Ariba, spend data analysis, creating cost efficiencies dashboard in SharePoint, training sourcing managers on Supply Chain Management tools, project manager for SAP Ariba Supply Chain Management tool implementation.

TECHNICAL SKILLS:

• Oracle ERP eBusiness Suite Releases: 8i, 9i, 10i, 11i, 12, 12c (AP, AR, GA, Procurement, Warehouse Inventory)
• SAP Ariba P2P Supply Chain Management Tool Implementation with Oracle Integration (Upstream / Downstream)
• Oracle Financials (Chart of Accounts Structure)
• Business Requirements Document - BRD
• Xcelsius Dashboard Application
• Six Sigma Process Improvement Methodology Greenbelt Certification
• Computer Technology Certificate
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, Access, Visio, Project Management)
• SharePoint Administration and Training (create pages, databases and dashboards)
• Reporting Tools: Cognos, Crystal Reports, Business Objects
• Proven communication and interpersonal skills
• Strong sense of responsibility, commitment to quality and achieving deadlines
• Demonstrate skills to work in projects that involve cross functional teams to provide technical expertise

PROFESSIONAL EXPERIENCE:

Confidential, NC

Administrative Assistant

Responsibilities:

• Responsible for ordering office supplies
• Created Excel spreadsheets for reporting purposes
• Entered travel and expense information in system
• Created clients file folders physical and on computer documents
• Eagerly entered products, clients and services on website
• Made calls to clients to ensure appointments

Confidential,Charlotte, NC

Business Analyst

• Conducted software and hardware database collection and software data acquisition
• Gathered and documented system and application requirements
• Assisted with production release activities and tracked deliverables
• Worked closely with the business and technology teams to ensure that requirements were met
• Modeled compliance with company policies and procedures
• Translated business requirements into solutions and supported application functions
• Supported any software audit data collection activities with the Software Licensing Managers

Confidential,Charlotte, NC

Customer Service Agent

• Provided IBC members with information concerning their current healthcare benefits and claims
• Tracked each telephone call for reporting purposes
• Routed information to other departments for resolution

Confidential,Charlotte, NC

Analytic Consultant

• Generated, distributed, and maintained reports, provided support and knowledge for department projects
• Automated routine reports and researched data from various systems sources

Confidential,Charlotte, NC

Remittance Transfer Analyst

• Reviewed Swift/ROE cases to identify Remittance Transfer requirements
• Pulled cases in Pega system, reviewed for attachments and identifying completion
• Regulatory Audit analyzed and ensured at least 6,000 - 7,000 transactions were processed accurately 
• Followed decision trees to take correct action

Confidential,Charlotte, NC

Sr. Business Analyst

• Project Manager for SAP Ariba Cloud Procurement Solution Implementation (Upstream and Downstream)
• Ariba configuration, enhancement and customization development
• Complete understanding of how the Approval Rules engine works
• Wrote business requirements and maintained databases
•   Detailed knowledge of Ariba object model and inter-dependencies between them for OOB and custom approvables
• Assisted with Ariba production release activities and tracked deliverables
• Provided business and technical guidance
• Provided testing and test scripts
• Participated in business process review and configuration sessions
• Provided timely resolution of any escalated issues
• Managed customer communications
• Master Data, Custom Header Fields D-Form, Custom Report, Contracting Process, Main Agreement, Clause Library
• Determined Ariba system impacts, data collection and configurations
• Created Business Requirements Document for Ariba solution
• Responsible for SCM contract repository load into Ariba
• Managed Ariba deployment (issue tracking, status updates, project plan, etc.)
• Coordinated Ariba activities of resources and ensure participation of all required resources
• Created deployment process and timeline, post deployment and testing
• Worked closely with the line of businesses and technology teams to ensure that requirements were met
• Gathered and documented Ariba system and application requirements
• Tracked hiring, onboarding, and removed end users from the Ariba
• Trained end-users on all modules of the Ariba P2P upstream and downstream c loud solution
• Successfully managed the Ariba Help Desk (inquiries with resolutions and statistic reporting)
• Assisted Concur implementation team, tested and trained end users, P-Card transaction liaison

Confidential,Charlotte, NC

Business Analyst

• Trained new sourcing managers on Supply Chain Management tools
• Researched, evaluated and recommended tools, technology and software
• Provided data analysis for invoices, contracts, purchase orders and spend data
• Created SCM process flows using MS Visio
• Created Xcelsius Dashboards in SharePoint for SCM department cost efficiencies
• Responsible for SCM contract repository load into Zycus
• Assisted Sourcing Managers with sourcing, contracting and supplier management
• Forecasted and handled cost savings reporting, KPI’s, procedural documentation
• Assisted Concur implementation team, tested and trained end users, P-Card transaction liaison

Confidential,Charlotte, NC

Shared Services Customer Support Associate

• Researched, tracked and resolved AP, AR, GA, Procurement financial inquiries in Track-It Application
• Answered inbound customer calls for financial inquiries resolutions
• Made inbound calls, faxed and/or emailed financial inquiries to different departments for resolution
• Used multiple online computer systems with technical proficiency
• Provided Disaster logistics operations support, managed disaster warehouse inventory levels
• Project lead on two Six Sigma Process Improvement projects