SUMMARY:

• Program and Software Development Manager and Senior IT Business Systems Analyst, with significant experience in analyzing and leading complex IT application development projects, working with globally diverse IT and business teams, and delivering outstanding technical solutions.
• Stellar track record managing software development in a constantly changing environment, while keeping a handle on scope and staying within budget.
• Proven problem - solver proficient in transforming organizational goals and strategies to practical technical solutions, project plans, and aligning IT initiatives with business goals. Detail oriented manager with a focus on creating effective plans and managing & delivering expectations.

TECHNICAL SKILLS:

Strong analysis or management experience in the following technologies: TIBCO, C#, Object Oriented design, Service Oriented Architecture, UML, XML, XSLT, SOAP, REST, T-SQL, ETL, SPROCs, OpNet, VBA, MS Office Suite, CA Lisa Service Virtualization, Jenkins, Go CD, JQL, Web API 2.0, Angular JS, PHP, Bash, ReactJS, Node.js.

Work Item Management Tools: Jira, Agile Vision, TFS, ServiceDesk, Footprints, Trello.

Source Control Tools: TFS, SVN, FishEye, Git

Product Management Tools: ProdPad

Project and Workflow Management tools: MS Project, MS Visio, Apex Clarity, MS SharePoint, Confluence, Jira Portfolio

SDLC Methodologies: Agile, Waterfall, Custom hybrids.

PROFESSIONAL EXPERIENCE:

Confidential,Franklin, TN

Scrum Master/Team Lead

Responsibilities:

• Leading BI Reporting and Analytics team through agile transition. Implementing Jira and the Atlassian suite as toolset of choice, management of two Kanban teams, and one Scrum team. These include one Operational Reporting team, one new SSRS development team, and one team focused on a Microstrategy self-service implementation
• Liason to upper management for a team of 20. Leading all aspects of the development cycle including work intake, business analysis, interaction with PMO on project work, operations, testing, and release. Single point of contact for all other organizations within the company to the BI Reporting and Analytics team.

Confidential,Nashville, TN

Senior Product Analyst

• Day to day management of one Scrum team and one Kanban team. Using Jira and Trello, respectively, to manage work items. Extensive experience developing best practices, and maturing the teams in process.
• Responsible for all requirement gathering from project inception to construction of user stories, and everything in between. This includes both functional and non-functional requirements, detailed technical requirements, and test case creation.
• Leading major projects, including a homepage redesign, across channels including technology, content, and marketing.
• Business prioritization owner, using ProdPad and it’s Slack integration to solicit ideas and feedback from teams, and creating short and long term roadmaps across several products.
• Accountable for Quality Assurance across the development organization.Sc

Confidential,Nashville, TN

Program Manager

• Leading a cross-functional team in the development of a re-write of the core business application using Web API 2.0 and Angular JS, as well as multiple mid-size improvement projects across both AS400 and .NET platforms.
• Responsible for the management of a team of software development professionals including .NET and RPG programmers.
• A force for change in the organization, taking the Software Development team from Waterfall to Agile methodologies with minimal disruption, and vastly increased productivity.
• Day to day management of the Innovative Services development team, leveraging Jira to manage tasks and clear impediments in the capacity of servant leader.
• Developing workflows for both Kanban and Scrum development teams, helped to define overall SDLC, manage and administer EPMO tools including Jira and Confluence.

Confidential,Nashville, TN

Manager, Middle Tier Engineering

• Manage a team of developers, both on and offshore, focused on reducing technical debt in Confidential ’s Middle Tier. Goals and KPIs include reduction in cyclomatic complexity, performance improvement, and reusability, in addition to improvement of availability. This team is focused on platform improvement and, we pursue automation, excellence, and innovation above all.
• Responsible for measuring and reporting on success against goals, metrics, and KPIs across Middle Tier. Created Confluence dashboards to reflect the current status of these initiatives.
• Own reporting and measurement of Middle Tier availability. Drive availability improvements through my Technical Debt Reduction team.
• Acting scrum master for team leveraging Jira for work item management, and clearing impediments in the capacity of a servant leader.
• Leading a .NET to TIBCO migration effort, which has introduced continuous integration, service governance, service virtualization, and new logging standards, in addition to the team KPIs above. This project has delivered increased availability and driven down costs across the organization.

Confidential,Nashville, TN

IT Analyst II

• Helped to implement true Agile development practices, with Jira as a work item management tool, and a Kanban workflow to accommodate the flow of development of the Technical Debt Reduction (TDR) channel. Implemented Confluence as the documentation space of choice, which allowed us the flexibility to both integrate seamlessly with Jira, and forge a collaborative workspace for the team. Defined doing/done criteria, team KPIs, and Jira workflow for the newly created team. Owned process creation and documentation. Helped to integrate resources from the full stack (UI to database), to create a top to bottom development approach. Helped to integrate a SQA team into the team, facilitating test driven development. Negotiated “dark” releases with release management team, which allowed the TDR team to operate more independently. Assisted with the development of a Continuous Integration and Deployment process. This team’s charter was built on innovation and excellence, and we continue to be very successful in those pursuits.
• A functional expert in various business system areas as they relate to the business objectives of Confidential .  My role was to research, plan, troubleshoot, and support the implementation of claims management systems and apply project management and relationship management skills in establishing and maintaining relationships with our internal customers. Was also responsible for generating and compiling reports based on findings, complete with probable causes and possible solutions to systems issues. Necessary skills included proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. This included the creation of functional requirements, requirement tracking matrices, sequence diagrams, user stories, and other capabilities.
• Lead a team of as many as 5 technical analysts. Resolution of issues, decision making, team building and camaraderie. Supported the career goals and objectives of the analysts. Implemented a cross-training program.
• Managed a relationship with a key internal partner. Single point of contact for resolution of issues and questions between the two organizations. Facilitated many cross-organization projects which resulted in greater success and understanding for both teams.
• Implemented and trained Middle Tier developers on CA Lisa Service Virtualization tool. Developed use cases for virtualization, and ultimately implemented it as a part of our development processes
• Owned reporting and measurement of Middle Tier availability. Drove availability improvements through our Technical Debt Reduction channel.
• Envisioned and documented processes for Data Services group, Engagement Team, and Middle Tier Engineering.
• Helped form new Data Services Work Coordination team, to shepherd work from receipt Business Requirements through Production Release. Created processes which are in use today.
• Helped form new Engagement Management team. Envisioned and documented Engagement Management tool, which is in Production today.
• Managed many major projects for Data Services team. Responsible for all aspects of coordination from receipt of business requirements through production release. This included product specifications, scrum, and production release management.
• Founding member of Engagement Management team, which was tasked with resource allocation, and ensuring all work items go through the intake process.

Confidential,Nashville, TN

Business Systems Analyst

• Manage relationships with all major material vendors, including provision of quarterly material forecasting, resolution of invoicing issues, contract and pricing negotiations and vendor score carding. Created the vendor score carding system which is used company-wide. Insure that the field has up-to-date pricing for creation of Bills of Material. Created and maintain the automated Bill of Material system used company-wide. Work closely with field site development teams assuring that their needs are met, and their projects move seamlessly through deployment.
• Collaborate with field Site Development, Construction Management and Program Management teams to ensure smooth work flow and efficient best practices. Participate in various Continuous Improvement Teams, and implement company-wide Site Development standards. Through collaboration with SMEs, field personnel and upper management, I developed a number of standards and best practices which are currently in use. I developed a LTE (Long Term Evolution) playbook and set of Siterra standards which will lead Cricket through LTE deployment.
• Led a team of 6 to determine Siterra standards for RF regulatory requirements, as well as to insure those requirements were met.
• Collaborate with every level of field and corporate site development up to and including VP level to meet our site count obligation with MLA vendor ATC. Work closely with ATC to maintain relationship, and foster communication and mutually beneficial progress. Responsible for all project tracking, business case analysis on a site-by-site basis, lease abstraction and analysis, and dashboard reporting. This successful project will yield $2 Million per year in operating expense savings.
• Manage a team of Site Development Specialists from a national perspective. Collaborate with field Site Development Specialists to create standards and best practices relating to their functions at a corporate level. Introduce corporate projects and objectives, and assist the team in seeing them through. Research and answer any and all issues or questions that may arise during the course of their daily activities, and implement procedures to avoid future confusion.
• Task approvals for new sites; maintaining cell site documentation which includes, but not limited to: Leases, MOLs, commencement and termination letters, construction drawings, closeout documentation and building permits; creation of lease summary for Director review, and review of due diligence, as well as system level maintenance.
• Create forecast of all lease commencements and utility starts on a monthly basis. This forecast is provided to Site Development Managers.
• Request Certificates of Insurance, maintain certificates for all properties. Collaborate with field teams to request special insurance certificates for special marketing or promotional events and parties.
• Act as liaison with Regional Network Directors pertaining to lease and amendment signatures.
• Respond to all calls and correspondence from landlords and coordinate the appropriate responses with the field Site Development Manager. Resolve all landlord issues in a timely manner, while providing excellent customer service.
• Additional duties included: Completing new vendor paperwork, processing W9’s, participating in RFP process, initiating PO requisitions and receiving, and aiding Cell Techs with access issues.
• Participated in a Tiger Team to reduce operating expenses through process automation.
• Participated in the Legacy Site project, which transformed existing data into Siterra format.