PROFESSIONAL SUMMARY:

• A Software professional with around 11 years of IT experience in Software application, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 6 years of experience as a Salesforce.com (SFDC) Administrator, Developer
• Expertise in SFDC related technologies such as Apex, Visual Force.
• Experienced in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, field updates.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Approval Process, Page Layouts.
• Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules) for different users at different levels of organization at object, field, and record level.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Experience building Lightning Components and process Builder.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Develop and maintain reliable and comprehensive reports and dashboards that help drive business decisions.
• Experience in embedding Tableau and Cognos reports in Salesforce.
• Well versed in cloud computing and integration by using Salesforce.com API, Batch Apex, Web Services with third party applications and AppExchange.
• Strong experience in deploying, testing, and migrating SFDC apps.
• Good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Worked extensively on various salesforce.com standard objects like accounts, contacts, opportunities, products, price books, contracts, cases, leads, campaigns, reports and dashboards.
• Good experience in project management with responsibility ranging from requirement gathering and analysis, designing, coding & unit testing of various modules along with providing support to customer in post release phase.
• Experience in doing the code deployment using change Set, ANT script and Jenkin.
• Extensive experience in all aspects of developing and implementing CRM applications.
• Experience in working Questions & Answers, Idea, and Knowledge Articles.
• Manage Salesforce integrations and partake in decision process for incorporating new tools including evaluating 3rd party solutions and appexchange packages as needed.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Excellent Project management with up-to-date technical knowledge and experience.
• Worked with Subject Matter Experts (SME’s) of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings.
• Involved in designing and development of Front-end web interface usingJavaScripts, Ajax and XML, HTML5, CSS3 for administering and managing users and clients.
• Have Considerable Experience in Lightening Framework and components.
• Successfully developed relationships across multi-functions in different business units of client to establish common enterprise goals.
• Highly organized and dedicated with a positive attitude, customer centric with effective interpersonal, organizational and problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Platform (Sandbox and Production), SOQL Explorer.

Programming Languages: Java, PLSQL, JavaScript, jQuery, UML, HTML, XML and SQL.

Database: Oracle, MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools: HTML Dream weaver, Microsoft Project 2010, MS Visio, MS Office 2010, MS Visio 2010, MS SharePoint 2010, Target Process, Rational Requisite Pro, Magic Draw UML.

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Developer/Administrator

Roles and Responsibilities:

• Analyzed, designed and delivered CRM and Force.com Based Cloud Solutions on the SFDC Platform.
• Lead the End to End Delivery of the SFDC Project which involved Assessment, Designing, Building, Integrating, Testing and deploying all SFDC and other Related Cloud Solutions. (Leading the full application architecture and development lifecycle process that translates business requirements into functioning software systems, services and solutions.)
• Conducted Onsite Assessments that involved gathering Requirements from the Customer and Documenting the Technical Specifications. (Leading the development, database design and systems implementation as an "architect" crafting Technical Solutions to Complex Business Needs.)
• Drove platform roadmap and adoption of product releases by engaging with business and IT leaders within in the organization and with Salesforce and vendor product teams.
• Identified potential risks and impact on operations associated with new solutions.
• Kept Track of Project Plans with Detailed Task Distribution and Executed Projects using Agile as well as Waterfall Methodologies to ensure the Project was Delivered ON TIME and Beyond Customer Expectations.
• Documented / reviewed various Technical Artifacts to ensure that Best Practices are followed and are delivered to the Customer On Time. (Facilitated and reviewed the definition and implementation of standards, methodologies, and best practices that guide the design of technology solutions, Developing and maintaining best practices and standards supporting the platform and drive adoption).
• Lead and Mentored the Project Team in Managing Technical Scope and Client Expectations, Leveraging Relationships with External Resources and Appropriately Engaging them when needed.
• Major Contributor and also Lead in Creating Reusable Artifacts, Components and Processes for the Salesforce Center of Excellence.
• Built relationships with Business Partners, Internal and External and Contributing to Broader Goals and Growth Beyond the Scope of a Single or Current Project.
• Travelled Regularly to Customer Sites for PreSales, Presentations and Training.
• Facilitated and Developed Innovative POCs/POTs (proof of concept/proof of technology) exercises to demonstrate feasibility in order to refine and also showcase new capabilities of the platform.
• Acted as expert point of escalation for issues related to the platform.

Salesforce Developer/Administrator

Responsibilities:

• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used Custom Labels in Apex classes and VisualForce Pages so that hard coding and Translations can be managed easily.
• Worked with translation Workbench to enable different languages for users.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through the completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Optimized Soql Queries in Batch Apex when they reached Query Timeout Exception.
• Worked on Unit testing for the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Data loader, Salesforce.com Data Loader Force.com API.

Salesforce Developer

Responsibilities:

• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Developed Visualforce pages which rendered based on Salesforce1 App or Web.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom objects, Page layouts, Custom tabs and Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Salesforce Workbench timed Soql queries to get the most optimized version of the query.
• Used Changesets to deploy components into different environments.
• Experience in Dealing with Salesforce Support calls incase of any Salesforce Org issues.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Worked on Visualizing data using Lightning Dashboard builder.
• Have used Lightning Components to create stand-alone apps that are hosted on Salesforce.
• Have Built custom user interfaces using Lightning components.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to Lightning components .
• Have experience in developing and customizing Salesforce.com application in Lightning framework .
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in consuming web services using Restful API.
• Involved in writing custom inbound web servicesusing SOAP API & Restful API.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Community Builder to easily customize the communities.
• Used Salesforce Connect to connect to an external system and access its data.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Lightning, Process builder, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, Salesforce.com Data Loader Force.com API, JitterbitDataloader, GIT, Jenkin, Talend ETL tool.

Salesforce Administrator/Developer

Responsibilities:

• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Used SOSL/SOQL to extract data from the platform database.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Worked on Unit testing for the customizations and developments done during the project.

Environment: Saleforce.com CRM, Force.com platform, Apex, Data Loader, Import Wizard, Eclipse IDE, API,Chatter.

Java Developer

Responsibilities:

• Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to the legacy system.
• Expertise in .Net Technologies using IIS in the areas of performance, security, scalability, and extensibility
• Wrote and customized several java programs for the spend management system at SBI to streamline the process of procurement.
• Experience in using AJAX framework for quickly creating efficient and interactive Web applications that work across all popular browsers
• Used JQuery and JSF validation framework for front end validations.
• Developing within the ASP.NET framework
• Involved in Application development with IDE Tool Eclipse and web server Tomcat.
• Designed and developed User Interfaces, Menus using HTML, DHTML, JSP, Java Script, client side and server side validations.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports.
• Involved in Module and Unit Level Testing with JUnit, Participated in database tuning.

Environment: Java/J2EE,J2SE,Struts 1.1, XML, DOM, SOAP, Eclipse, SVN, Weblogic 8.1, Tomcat, Oracle 9i, PL/SQL, Ant, JUnit, UNIX.

Software Developer

Responsibilities:

• Responsible for the development and support the intranet portal and enterprise applications also.
• Involved in Requirement Analysis, designing, development and testing of the entire application.
• Designed and developed the middleware services that meet the business by utilizing java.
• Used JSP, JavaScript, Struts2 tags and JQuery for front end development.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Used Dream weaver for prototype of GUI Screens.
• Developed the application using Java and JSP 1.2.
• Developed the GUI using JSP 1.2.
• Validated client side data using JavaScript.
• Used Rational Rose for UML diagrams.
• Provided testing and production support.
• Configured a Server to handle requests from application users and instantiate the handler classes.

Environment: J2EE, JSP, Java Bean, HTML, Java script, Ant, Tomcat web server, MS visual force safe.