PROFESSIONAL SUMMARY:

• Around 8+ years of IT experience with 6+ years of experience in Salesforce.com as a developer, administrator, analyst and 2 years of experience as java developer .
• Possess sound experience working with SFDC development using Apex classes and Triggers, Custom Controllers, Controller extensions, Visualforce pages, Visualforce components, SOQL, SOSL, MVC architecture and Force.com IDE .
• Experience in implementation and integration using Custom objects, Triggers, Workflows and Validation rules, Approval process, Source control systems .
• Strong skills in implementing security and sharing rules at object, field and record for different users at different levels of organization.
• Experienced in working across various SFDC implementations including salesforce.com, Sales Cloud, Service Cloud, Chatter and salesforce communities.
• Sound Knowledge in handling Salesforce Governor Limits using best coding practices.
• Used GitHub for version control.
• Used Eclipse IDE for development.
• Sound knowledge in making full use of AppExchange to share knowledge among other communities.
• Experience in building re - usable Lightning components and using Lightning Framework .
• Experience in using client side and server side controllers in Lightning Design .
• Experienced in designing Reports and Dashboards.
• Experienced working with SalesForce.com, Sandboxes, Data Loader and Apex Explorer and workbench.
• Good knowledge and experience on SFDC CRM business processes for automation.
• Expertise in customizing standard objects like Accounts, Contacts, Opportunities, Orders, Contracts, Products, Cases, Leads and Campaigns as per the requirement.
• Experienced in agile methodology of Software Development Life Cycle (SDLC) .
• Developed Custom Visualforce.com Pages for communities.
• Prior experience in writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Experience in using Process Builder in Flows for handling different Business scenarios.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration, web-to-lead, web-to-case.
• Experienced in creating Custom Objects and building master-detail and lookup relationships on the objects and creating junction objects to establish connectivity among objects.
• Knowledge of WSDL, BULK API, callouts, web services.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experienced in developing REST service in Java with JAX-RS using Jersey.
• Experienced in integration of Salesforce.com with external applications by setting up oAuth authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Expertise in Batch and Schedulable Apex Classes for handling bulk DML operations in timely manner.
• Experience in using SOAP UI for WSDL testing.
• Experience in using Developer console and Debug logs for debugging apex methods.
• Experience in using change sets and ANT migration tool for deployments.
• Experienced in all phases of Software Development Life Cycle (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Hands-on experience using HTML, XML, CSS, JavaScript, Ajax.
• Ability to maintain detailed change log for smother deployments.
• Experienced in creating custom reports and analytic snapshots.
• Creating custom Email services for handling inbound emails and sending emails.
• Excellent Communication and Problem solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.

TECHNICAL SKILLS:

Programming Languages: C, C++, C#, Java, Apex.

Query Languages: SQL, SOQL, jQuery

Operating Systems: Windows 10/8/7/Vista/XP

Scripting Languages: JavaScript, CSS

Web Technologies: Web services, HTML, XML, CSS and JavaScript

SFDC Tools: Apex Data Loader, Eclipse plug-in, Informatica Cloud

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Salesforce Developer/Admin

Responsibilities:

• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Created Visualforce pages to provide UI to the custom objects and to provide customer status to sales team based on different geographical location filters.
• Created Profiles and Roles based on Organizational role hierarchy, and created custom profiles to satisfy the organization's business needs.
• Created policies, realms, rules and responses to protect the applications and configure them to work under the SSO environment.
• Worked on AppExchange to distribute apps to other employees in collaborating with other teams.
• Implemented Agile - Scrum methodology for the development.
• Worked with SalesForce.com consultants during the implementation of solutions for the needs of organization.
• Provided solutions and support for Single sign on SSO, ensuring compliance with international security standards like SAML 2.0.
• Created Profiles, sharing rules and levels, Role hierarchies, and employed manual sharing, restricted access to sensitive organization's data.
• Developed complex workflows and approval processes for automating business logic.
• Developed Custom Objects, Custom Reports and configured Analytical Snapshots to dump the data on a regular basis for sales performance.
• Created custom reports and deployed them for different user roles/groups based on the organizational needs.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Implemented Apex Controller, triggers and test classes with test code coverage of 85-100 % using Force.com IDE.
• Developed Cascading Style Sheets (CSS) for styling effects in Visualforce pages.
• Administrated and monitored the organization’s Salesforce CRM application.
• Used Community cloud to build better relationship with customers to provide good service and assist them through online.
• Deployed applications from sandbox to production using ant migration tool, Eclipse and Change set.
• Experience with Salesforce Admin functionalities which involves in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Integrated the REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Active participation in Daily stand ups and Sprint meetings in Agile Environment.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, GitHub.

Salesforce Developer

Responsibilities:

• Designed and developed Visualforce Pages to meet various functional needs.
• Used Apex Data loader to migrate the data across different Salesforce organizations.
• Used Apex classes and Visualforce pages to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
• Worked on the Sales Cloud Implementation and Customization.
• On hands experience with AppExchange to get to know salesforce community and sharing knowledge and expertise.
• Created tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in Service cloud.
• Worked on Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Force.com Eclipse IDE for developing Visualforce pages, Controller classes and Triggers.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Developed Custom Visualforce.com Pages for communities.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Deployed applications from Sandbox to Production using Change Sets.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.
• Developed VF pages for customizing the UI for partner users
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration.

Salesforce Developer/Admin

Responsibilities:

• Performed the role of SalesForce.com Developer and Administrator in the organization.
• Designed and developed Visualforce Pages to meet various functional needs. worked in service cloud, developing workflows and triggers for automated case resolutions.
• Developed a custom application with Force.com to manage territory, account, and integrated it with an internal commissions system using Informatica on cloud.
• Migrated from partner portal to Partner Communities.
• Worked on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Interacted with various Business User Groups to gather the document requirements.
• Used Salesforce web services like REST API, SOAP API, Java, XML and partner WSDL.
• Developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Configured salesforce1 mobile application according to customer needs.
• Used Sforce.one for managing navigation and built custom Visualforce components with J Query Mobile and AngularJS.
• Involved in Writing Test Classes for Code Coverage and Unit Testing activity. involved in Unit Testing for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Built Custom GUI using Visualforce page and jQuery.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script, JQuery UI, JQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1, Workbench .

Salesforce Admin/Developer

Responsibilities:

• Performed the role of SalesForce.com Administrator and developer in the organization.
• Used the Model View Controller (MVC) architecture to decouple the business logic and data.
• Led corporate-wide implementation of SalesForce.com (SFDC) customer relationship management system.
• Participated in business process review meetings with multiple teams to establish standardized workflow processes.
• Handled day-to-day administration, maintenance and support of salesforce modules for more than 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Assigned workflows for Lead conversion, transfers, managing web-to-lead to track responses to online campaigns.
• Imported thousands of accounts and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dash boards.
• Analyzed policies regarding customer service efficiency; recommended and implemented process improvements.
• Developed custom portal for customer using apex and visual force pages.

Environment: SalesForce.com, Apex, Visualforce, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

SAP ABAP Consultant

Responsibilities:

• Acted as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions.
• Developed detailed plans and accurate estimates for completion of build, system testing and implementation phases of project.
• Transformed business function requirements into technical program specs to code, test and debug programs.
• Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity.
• Perform performance tuning to improve performance over multiple functions
• Engage other technical team members in the design, delivery, and deployment of solutions.
• Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's.
• Manage operational support, performing work during change windows as well as providing on call support as required by the team.
• Undertake performance tuning activities for SAP integration activities.
• Mentor and coach junior developer resources.
• Provide consulting services on new and existing initiatives.

Confidential

Java Developer

Responsibilities:

• Involved in understanding the functional requirements and converting into technical design document
• Implemented the presentation layer based using Servlets, JSP, CSS, HTML and JavaScript.
• Developed JSPs and Servlets to provide a mechanism for obtaining electronic and printed pricelists for list prices, regional prices and customer-specific prices.
• Used Spring Framework to provide architectural flexibility.
• Designed and developed JDBC module to read and write data from Oracle and SQL Server databases and convert to XML format.
• Developed a module to export XML data to CSV files.
• Parsed XML data using Xerces parser to display it on JSPs.
• Designed and developed Session and Entity beans.
• Implemented hierarchical control mechanism to provide different permission levels to different users to modify pricing rules.
• Provided control mechanisms to allow a salesman to view customer accounts associated with his login.
• Implemented hierarchical definition of products, customers and channels.
• Used SVN as version control, ANT as build tool and Oracle WebLogic for deployment.
• Involved in unit testing and developed test cases.

Environment: Java, J2EE, Servlets, JSP, CSS, HTML, JavaScript, Spring, JDBC, SQL, Oracle, SQL Server, XML, Xerces, SVN, ANT, IBM WebSphere, Sun Solaris.