SUMMARY:

• 10+ years of Experience in Information Technology, Management, Advertising/Marketing
• 7+ years of Experience in Web Design and Social Media Management
• 5+ years of Experience with Salesforce.com
• Project Management
• Professional Copywriting/Proofreading

TECHNICAL SKILLS:

• Salesforce.com
• Salesforce Chatter
• Tableau
• Success Factors
• SharePoint 2013
• SnagIt
• Drop Box
• Box Account
• Survey Monkey
• WebEx
• Skype
• Join Me
• Slack
• Zoho
• Creative Copywriting
• Digital Marketing
• Social Media Management
• LinkedIn
• Facebook
• Twitter
• Instagram
• Pinterest
• Vine
• YouTube
• Google+
• Google Analytic
• Hootsuite
• HTML editors
• WordPress
• InDesign
• Dreamweaver
• GoDaddy Websites
• Network Solutions Websites
• Word
• Excel
• Access
• PowerPoint
• Outlook
• WordPerfect
• Windows Server 2008
• Backup Exec
• Quick Mail Pro
• Adobe Reader
• Adobe Acrobat
• Adobe Illustrator
• Adobe Photoshop
• Visio
• Management & Teambuilding Supervision
• Policies & Procedures
• HIPPA Security Officer
• Event Planning
• Inventory Management
• Records Management
• Risk Management

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Consultant

Responsibilities:

• Salesforce.com Custom Object and Custom Field Creation
• Salesforce.com Nonprofit Starter Pack
• Salesforce.com Organization Setup and Configuration (OWD)
• Salesforce.com User Administration
• Salesforce.com Access, Security, and Permission Sets
• Salesforce.com Custom Formula fields
• Salesforce.com Reporting and Analytics
• Salesforce.com Dashboards
• Salesforce.com Integration Tools
• Salesforce.com Chatter and Feed Tracking
• Salesforce.com Record Types, Form Layouts and Administration Tasks
• Salesforce.com AppExchange Product Installation and Configuration
• Salesforce.com Custom Email Templates
• Data Imports and Integrity

Confidential

Salesforce Admin/Developer Consultant

• Salesforce.com Custom Object and Custom Field Creation
• Salesforce.com Organization Setup and Configuration (OWD)
• Salesforce.com User Administration
• Salesforce.com Access, Security, and Permission Sets
• Salesforce.com Custom Formula fields
• Salesforce.com Workflow Rules and Approval Process
• Salesforce.com Custom Validation Rules
• Salesforce Programming (Apex Coding & Visualforce Designing Basics)
• Salesforce.com Reporting and Analytics
• Salesforce.com Dashboards
• Salesforce.com Integration Tools
• Salesforce.com Change Set Management
• Salesforce.com Chatter and Feed Tracking
• Snapshot for Salesforce.com Organizational backup
• Salesforce.com Record Types, Form Layouts and Administration Tasks
• Salesforce.com AppExchange Product Installation and Configuration
• Salesforce.com Custom Email Templates
• Data Imports and Integrity

Confidential

Senior Business Training Coordinator

• Work remotely with the Training Team, Change Management Team, and Project Management to coordinate international Salesforce training.
• Coordinate production and distribution of training materials.
• Design and create Excel course tracking spreadsheets. Also creating and distribution of training surveys, and tracking analyze of survey results.
• Create and schedule Outlook training class invitations, and also create PDF “Interactive Training Calendars” with embedded hyperlinks for class registration.
• Register and track users for training classes.
• SharePoint Administrator: update and maintain the Confidential Salesforce SharePoint site. Collaborate with Project Manager on SharePoint design and modification, also determine and understand website needs and related issues (especially those associated with usability and user experience).
• Assistant Salesforce Project Manager. Backup for the Project Manager to host weekly project meetings to discuss project status, run the meeting with clients, discuss any concerns or issues, and update the Project Plan.
• Maintain internal Salesforce website, such as layout of the Salesforce Navigator page in Content Management Systems (CMS), by creating and updating site content.
• Salesforce Chatter Moderator. Managed the online Global Salesforce Training Group. This included daily posting to the group, creating/updating the Editorial Calendar, monitoring user posts, and answering questions.
• Salesforce Administrator. Add new users and set permissions, provide Level - 1 tech support for Global Training Group, help with permissions, Reports and Dashboards, help the DIG team with data migration training, etc.
• Skills required: Word, Excel, PowerPoint, MSAccess, and Adobe Acrobat, SharePoint, WordPress, InDesign, Photoshop, Image Mapping, and HTML coding.
• Success Factors LMS Administrator. Set up scheduled offerings, online content, curricular, programs, catalogs, assignment profiles, notifications, and reporting in the Learning Management System.

Confidential

Consultant

• Implement social media strategy for clients.
• Develop the plan and the parameters for the corporate social media strategy.
• Determine the objectives, establish what needs to be accomplished, and define how it will be done.
• Determine the appropriate “Social Media Recipe”.
• Manage social media sites for clients.
• Ensure accounts are updated daily and that messaging is timely and relevant.
• This also includes using social media tools (i.e., Tweetdeck, Hootsuite, Facebook Scheduler, etc.) to schedule tweets to appear overnight and on weekends, to promote the brands to night owls and clients in different time zones.
• Monitor trends and encourage adoption of social media tools.
• Identifies and reports on social media trends. Used Google Analytics and Brandwatch to measure analytics.
• It is key for organizations to be on top of the latest trends and tools to ensure that an organization is ahead of the competition, reaching the maximum number of customers and on top of its “tech game”.
• Implements social media campaigns
• Scouring the internet and the news headlines for articles, stories, and tips that are industry related and can be posted to social media accounts.
• Recommend and develop social media campaigns things like e-coupons, contests for the chance of winning a prize for “Liking” a company on Facebook, etc.
• Brainstorm with client to develop ideas and execute a plan to bring these ideas to fruition.
• Use social networking analysis tools
• Measure the effectiveness of different channels by using TwitterCounter, Google Analytics, and other tools to measure click throughs and measure traffic activity.

Confidential

IT Marketing Manager

• Worked with the marketing team to manage marketing from a technology perspective for the company and internal activities within the marketing department.
• Ensured all internal and external marketing objectives were in HIPPA compliance.
• Responsible for working with the image consulting firm to revamp the entire corporate image. The project involved designing a new company logo, deciding on a color scheme to be used for all company collaterals, offices, and fleet of vans.
• Project manager assigned to work with the website designer to design a new look and feel for the outdated website. Worked closely with the website team to develop a layout, decide on content, and pictures to be used for the new website. This was a huge project which took approximately six months to complete.
• Responsible for updating and maintaining the website.
• Worked with the marketing team to create all marketing material in line with marketing plans.
• Planned and implemented promotional campaigns like grand openings of new facilities, launch of our new corporate image, press releases, publication of new marketing materials, etc.
• Responsible for the company social media platforms (Facebook, Twitter, LinkedIn, YouTube, etc.) Manage and improve lead generation campaigns, measuring results.
• Prepared online and print marketing campaigns.
• Monitored and reported on effectiveness of marketing communications.
• Maintained effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.

Confidential

IT Manager/Network Administrator

• Responsible for computer systems for multiple locations.
• Experience with Active Directory and Windows Server
• Virtualization experience
• Solid knowledge of IP networking
• Understanding of firewalls and VPN
• Developed and managed security policies and associated training, such as for HIPAA
• Configured new computers with company-owned software and installed the appropriate software to ensure HIPPA compliance.
• Developed budgets and maintained inventory
• Ordered all computer equipment, verified invoices, and made recommendations for new purchases and upgrades.
• Managed network users and security surrounding their network account. Used active directory for this.
• Performed regular maintenance on servers.
• Responsible for troubleshooting all hardware- and software-related problems.
• Responsible for providing training and instruction.
• Responsible for building and maintaining the company website.

Confidential

Email Administrator

• Responsible company-wide email.
• Maintained a cloud-based email environment.
• Set up new users and assign their security privileges.
• Configured email on devices such as: computers, phones, iPads, etc.

Confidential

Security Administrator

• Monitored the surveillance system. Ensured the computers were backing up the camera system.
• Responsible for the doorlock security system. Added users, assigned security, and assigned security badges accordingly.
• Responsible for the server backup system. Scheduled daily, monthly, and yearly backup schedules.
• Responsible for Network Administration, Email Administration, Computer Technician/Troubleshooter, Supervision of Word Processing Department, and Company Proofreader.