SUMMARY:

• Over 12 years of professional IT experience in the areas of Design and Development of high scalable Applications 5 years of experience as a SalesForce.com administrator and Developer.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Over 7 Years of experience on SAP BW/BI in Implementation, Support, Upgradation and SAP application development, ETL process, data modeling, reports and web application development. Experienced in two Full life cycle Implementations, Support and Upgrading SAP BPC 10.0 to 10.1NW, BW 7.0 to BW 7.3, 3.x to 7.0 Enhancements and Post Production Support in the areas of SAP SD, MM, OTC, FI and CO.
• Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Designed various Webpages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Worked with Apex Triggers for automation process.
• Having experience with Apex Classes and Wrapper Classes as mentioned in the business requirement.
• Worked on Visualforce pages and having experience with CSS and Java Script
• Provided administration support to create new users, deactivate users, modify security and sharing settings for users.
• Experience in XML, JavaScript, HTML, Eclipse and SVN.
• Having experience on support projects providing solutions to Level - 1, Level-2 and Level-3 tickets
• Having experience on live support activities providing solutions to end users on Production environment
• Worked on Soap API and Rest API to design and support web services platform.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XML, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.
• Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.
• Having experience on REST methods such as Put(), Get(), Post() and Delete().
• Having experience on Sales cloud in opportunity management, account management.
• Having experience with partner WSDL, Enterprise WSDL and Metadata API.
• Hands on experience with Sales force Lightning Builder, Sales force lightning components. 
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events. 
• Created multiple Lightning Components, added CSS and Design Parameters that make the Lightning component look and feel better.
• Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.
• Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force
• Defined assignment rules to route case request to appropriate case support queues.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Strong working Knowledge in MVC Architecture.
• Worked on SAP CRM with good exposure to sales, service and marketing modules of CRM and have good understanding of CRM user interface architecture.
• Gathering requirements from functional consultants and developments based on client requirement.
• Done Performance testing and worked with performance optimization.

TECHNICAL SKILLS:

Primary Skill category: SalesForce, C#, .NET

SFDC: Apex, Visual Force, Triggers, Validation Rules, Workflow Rules, Apex Data Loader, SOQL, SOSL, Migration ServiceMax, SFM wizards,SFM Design & Docs, Knowledge on REST API,SOAP, Salesforce Integration

Web Technologies: HTML, ASP.NET

Servers: Apache Tomcat 5.X/6.X, IIS

IDE: Eclipse, Visual Studio

Scripting Languages: Java script, CSS

Database: Oracle, MySQL, SQL Server

Versioning tools: Team Foundation Server, SVN, Serena Dimensions and Visual Source Safe, GitHub

PROFESSIONAL EXPERIENCE:

Sr Salesforce Developer/Lightning Developer

Confidential, CA

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Upgraded from Salesforce Classic to Salesforce Lightning 
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App. 
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: SaleForce.com platform, Lightning, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, GitHub, APPTUS, Eclipse IDE, Subversion.

Salesforce Developer

Confidential, Houston, TX

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud .
• Implementation of Apex Triggers , Apex Class for automation of the business process on Account , Contact , Opportunity and Custom Objects .
• Implementation of Batch Classes , Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.
• Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Object s such as Accounts , Contacts , Opportunities , Campaigns , Cases and Solutions .
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process .
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Used Informatica Cloud Data loader for data loads to and from external systems
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer

Confidential, CA

Responsibilities:

• Developed custom objects, custom fields, custom Tabs, Field dependencies and Validations.
• Implemented workflow rules, approval process and actions.
• Developed triggers and classes on various objects for business logic according to requirement.
• Designed and developed APEX program for various functional needs in the application.
• Designed various Visualforce Pages for Customization.
• Used SOQL with consideration to Governor Limits for data manipulation needs of application using platform database objects.
• Conducted all data migration using salesforce.com import tool. Migrated data from MS Excel/ CSV files to SFDC using Apex Data Loader.
• Worked on Designing of Custom Reports, Report folders, Report extractions to various formats, generated dashboards as per client and application requirements.
• Perform administrator functions such as user management, profiles, roles, permissions, and assignment rules
• Migration Using Force.com Eclipse IDE.

Environment: SalesForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, Eclipse IDE, VSS.

Salesforce Developer

Confidential, Lake Forest, IL

Responsibilities:

• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles , Profiles , sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created custom objects and defined Lookup and Master-Detail Relationship among the objects.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities , other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules .
• Performed Analysis for Territory Management and sharing settings .
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer .
• Created Workflows and Approval processes and developed validation rules .
• Imported accounts and contacts data through Import Wizard .

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Sr. SAP BW/BI Consultant

Confidential, Omaha, NE 

Responsibilities:

• Activated Business content for Material movements 2LIS 03 BF in administrative work bench and enhanced the data source.
• Enhanced standard data source 2LIS 03 BF for populating document header text (MKPF-XBLNR) and document type (MKPF-BLART) from Article Document header table MKPF in ECC
• Enhanced 0vendor (Vendor Master) to populate purchasing group from LFMI (vendor master record purchasing organization data table) for a one to one relationship with vendor and buyer for business reporting requirement added
• Developed generic extractor using view on Bill of Materials. Tables used are MAST Article to BOM Link and STKO-BOM Header for BOM master data source. Table STOP-BOM item for Item level generic data source. The BOM Project was developed to determine the Component cost and component vale for Weekly Stock status reporting and Weekly Stock Item Level Status reporting.
• Implemented the data extraction process on BI 7.0 that includes installation of the Business content, creating data transfer processes (DTP) using the new BI 7.0 features.
• Worked on the different areas like Order to Cash, Budget to Reporting Finance Asset Accounting, SRM, and Procure to pay areas based on the functional specifications.
• Developed the flow for BI purchase requisition in material management (MM).
• Working closely with users for day to day upcoming issues with the newly introduced products in demand planning area and its concerned development for its requirements in CRM area.
• Responsible for implementing the new developments and the changes based on the estimate and working closely with the functional for its design and further developments
• Worked on ABAP Routines, User exits & Customer exits.
• Involved in BW upgrade into BI and migrated the BW 3.x datasources to BI 7.0 datasources.
• Participated in Cutover activities during go live and provided support for data loads / issues.
• Using BEx Query Designer (new layout, Exception Aggregation) to define complex queries, defining Exceptions, Conditions, which are later deployed in variety of scenarios, like Excel workbooks and web applications.
• Expertise with BI reporting for Data Analysis with BEx Analyzer, BI Accelerator, Web Application Designer and implementing BEx Queries, Variables and Workbooks
• Loaded data for Master Data objects (Attributes, Texts and Hierarchies).
• Created Process chains and Meta Chains for loading Master data and also for loading Transactional Data.
• Involved in PSA and change log deletion for reducing the table space issues.
• Created queries in the BEx and also created variables, text variables, structures, calculated key figures, restricted key figures, exceptions, conditions and RRI features.
• Coordinating between the offshore and onsite workload issues and taking care of the issues and concerns of the client.

Environment: SAP-BI7.0/7.2/7.3, ECC6.0, SAP Business Objects 4.0, HP QC/ALM, Solution Manager.

SAP Analyst

Confidential

Responsibilities:

• Assist in the evaluation and development of tools, technology, processes and services to solve business and technical challenges
• Participated in Requirement Gathering meetings and provided several presentations to the client about the clarifications and possibilities of BW reports.
• Creation of detailed functional specifications based on the business requirements in FI module. Delivered Documentation and Presentation to the client for the new changes in the existing designs. 
• Created Functional specifications based on the business requirements in SD module.
• Involved in setting up procedure to extract R/3 data for SD using LO, Generic Extraction and customizing to the requirement using Business Content.
• Enhanced Sales Infocube with a custom field and a standard database field to meet the user requirements.
• Worked on the different areas like Order to Cash, Budget to Reporting Finance Asset Accounting, SRM, and Procure to pay areas based on the functional specifications.
• Designed and developed Asset Accounting flows from ECC and developed Asset Reports (BEx reports).
• Worked on the function modules and exits for data extraction and data source enhancements.
• Coordinating between the offshore and onsite workload issues and taking care of the issues and concerns of the client.
• Improved the system performance and worked closely with basis assisting them in applying the patch upgrade. Worked on the BIA (accelerator) for rollups and re indexing of the data targets.
• Working closely with the basis to resolving the issues in production and performed testing at multiple levels for issues in production. Worked on installation of business content, activating the data source, developed a number of transfer routines, and worked extensively on administrator workbench, modified transfer structures, update rules.
• Worked on activating the standard business content Infocubes 0SD C01 (Customer) and 0SD-C03 (Sales overview).
• Involved with performance tuning of queries by maintaining Aggregates, compression, partition of info cubes.
• Experience in debugging issues on IDOCs and daily loads failures.

Environment: SAP-BI7.0/7.2, SAP-BW3.5 ABAP/4, ECC6.0, Crystal Reports 2008.

SAP BW/BI Consultant

Confidential

Responsibilities:

• Responsible for implementation of the overall plan and delegation and management of work tasks.
• Reported and escalated responsibilities to senior management and involved in daily interaction with team members.
• Experience with business content as well as creating info sources, info objects, info cubes, ODS objects, transfer/update rules.
• Involved in setting up procedure to extract R/3 data for SD using LO, Generic Extraction and customizing to the requirement using Business Content.
• Enhanced Sales Infocubes with a custom field and a standard database field to meet the user requirements. Worked on activating the standard business content Infocubes 0SD C01 (Customer) and 0SD-C03 (Sales overview).
• Worked on the function modules and exits for data extraction and data source enhancements.
• Converted all daily and event based loading to process chain with alerts and messaging to on-call staff.
• Involved with performance tuning of queries by maintaining Aggregates, compression, partition of info cubes.
• Involved in BW upgrade into BI and migrated the BW 3.x datasources to BI 7.0 datasources.
• Working with CKF and RKF for BEx reporting.
• Working with CMOD code for master and transaction data.
• Experience in debugging issues on IDOCs and daily loads failures.
• Involved in development of aggregates, ODS and in partitioning the Infocubes to improve the performance of the Infocubes.
• Defined Hierarchies and navigational attributes for the info cubes for improving the drill down capacity of reporting.
• Developed reports using query designer, BEx analyzer and web application designer.
• Configured use of restricted key figures, structures, variables and calculated key figures in queries.
• Created conditions, exceptions and filters for query evaluations, including follow-up actions for mail and reporting agent.

Environment: SAP-BW 3.0, 3.5, ECC, ABAP/4, SD, PS, CO-PA.