SUMMARY:

• Overall 8+ years of total IT experience and more than 5+ years of extensive experience in Saleforce.com CRM platform.
• Worked on multiple SFDC projects as Administrator and Developer.
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, Community Cloud.
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow triggers
• Experience in wide range of technologies such as Apex, Visual Force and Java/J2EE.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility and middleware programs using Java.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experienced to maintain, enhance and create workflows and validation rules.
• Excellent work experience in designing of custom objects, custom fields, custom Tabs, custom reports, report folders, report extractions to various formats.
• Good experience in creating Web Apps with legacy mainframe systems.
• Have experience in integration using Web Services.
• Have a knowledge working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Train new users on Salesforce.com Application.
• Managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft VISIO.
• Interacted with Subject Matter Experts (SMEs), Business Process Owners (BPOs), Business Champions, Project Management Office (PMO), Change Management and Compliance to design Business Blueprints, As - Is and To-Be documents.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Created an executive dashboard to display Open, closed leads in Salesforce.com
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization and also creating various profiles and configure the permissions based on the organizational hierarchy.
• Good Experience in developing Custom work flows, Email Services and Approval processes.
• Experience in preparing Test Strategy, creating Test Plans, Test Cases, Test Scripts and Test Reports for Manual and automated testing for various business applications.
• Hands on Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Experienced in mentoring and training team members with product knowledge and business processes.
• Ability to adapt quickly to challenges and changing environment.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Developed SFDC customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Have a good experience in web technologies like HTML, XML, CSS, JSP, and JavaScript.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.

PROFESSIONAL EXPERIENCE:

Salesforce Lightning Developer

Confidential, Marysville, OH

Responsibilities:

• Gathered the requirements by coordinating with the business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows & approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com Objects.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.
• Extensively worked in the execution tuning of projects, ETL methods and procedures.
• Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability
• Configured and used source control tool Git to maintain repositories for various releases.
• Strong experience in deploying salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool, Jenkins and Eclipse.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.

Environment: Salesforce.com platform, force.com IDE, Salesforce 1, Salesforce Lightning Design Components (SLDC), GIT and JIRA, Integration, workflows and triggers, data loader, Data Import wizard,, web services, custom and standard object, sharing rules, Apex classes, Test cases - unit testing, validation rules, formula fields, Angular JS, Pardot, Bootstrap, Visualforce, SOAP, REST API, Sales cloud, Community Cloud, Service cloud, Marketing cloud, AWS IDE, SOSL, SOQL, HTML5, CSS, Sandbox, Production Environment, CI/CD, Encryption fields, Web services API, S-Controls, WindowsXP.

Sr. Salesforce Developer/Admin

Confidential, Boston, MA

Responsibilities:

• Worked in an Agile environment and attended daily Agile meeting with Scrum Master.
• Analyzed Sales and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Created Visualforce Pages, Apex Classes and Apex Triggers using Force.com Eclipse IDE for various functional needs in the application.
• Leveraged APEX Controller to make a call for external requests to retrieve some data and its functionality from Third-Party API's and displayed within the Lightning component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases and Dashboards.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and Apex Triggers.
• Implemented schedulable Apex class and scheduled the apex class to execute business logic.
• Created Profiles, roles and implemented object level, field level and record level security.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Sharing Rules for sharing records between different role based on the Organization Wide Defaults.
• Worked with Lead Management, Account Management and Opportunity Management.
• Used Data loader & Data Import Wizard tools for migration of data into Salesforce.com from external systems using CSV files.
• Hands on experience with Service Cloud, Sales Cloud and Chatter.
• Designed various HTML Email Templates for Auto-response to Customers.
• Generated Apex Class using WSDL files of web services from external systems.
• Used the generated apex class to make Web service call outs.
• Created Apex Classes with web service call outs to the REST services using HTTP Request and HTTP Response model.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Apex language, Visualforce Pages, Components and Controller, Force.com IDE, Eclipse plug-in for Force.com IDE, Workflow Approvals, Mobile Platform, Data loader, JavaScript, HTML, AJAX, CSS, Demand tool, Web services, REST, WSDL, Oracle and Windows XP.

Salesforce Developer

Confidential, Pittsburg, PA

Responsibilities:

• Created several Validation Rules, Override custom buttons and links on custom and standard objects.
• Created different custom objects, Custom Fields, Record Types and E-mail Templates for various business needs.
• Created Visualforce email templates and automated Email Process to send customers.
• Created and deployed several reports and dashboards, developed various workflows.
• Implemented on demand pricing and products configuration using Ajax and JavaScript.
• Assisted with data migrations using Data Loader and Import Wizard.
• Implemented and Created Auto Response Rules, Assignment Rules, Escalation rules and Email-to-Case functionalities for Case Management
• Implemented Salesforce to Salesforce Functionality and Outlook Integration.
• Assist users with report design and management Process, Discovery and Management Work with various functions and end users to identify, document, and communicate standard business.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Work closely with Project Manager, analysts, and developers to enhance salesforce instance.
• Developed triggers, apex classes, custom Controllers to achieve the complex business functionality in the application.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Salesforce Developer

Confidential, Atlanta, GA

• Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Worked in designing the application architecture models and solution standards for a solution stack which includes: Lead management, CRM (Customer Relationship Management), CPQ (Configure, Price, and Quote), and CLM (Contract Lifecycle Management).
• Worked with various Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Cases and Solutions. Enabled & Worked on Customer portal.
• Created Profiles and Permission sets to give those Security controls and shared settings.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation Rules, Workflow Rules, Approvals, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed Visual force pages, Components, Standard Controllers and Custom Controllers for displaying documents in Content.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• To fetch the data from Salesforce created SOQL and SOSL queries and to display the data used VF pages by using the Apex classes wrote action to avoid the governor limits.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders
• Designed and deployed Workflows, Validation rules, Approval Processes, Process Builder for automating business logic.
• Created various Reports (mainly summary, matrix) and different kinds of Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created custom links using HTML S-control. Used HTML to maintain uniformity in Web pages.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader, Import Wizard and Excel connector.
• Assisted client with staging and deploying email campaign with in Marketing Cloud.
• UsedForce.com IDE for creating, modifying, testing, and deploying Force.com Application.
• As a Salesforce Developer from Onsite, I used to write Test Cases, Check the Code Coverage, run the Force.com Security Scanner and direct the team to make necessary Changes.
• Deployed Apex using Force.com IDE, Change sets, Force.com Migration Tool and Web Services API (SOAP).
• Worked on Heroku Connect to migrate metadata between organizations.
• Effectively worked on analytical, troubleshooting, and problem solving capability.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Excellent team player with excellent analytical skills and oral and written communication.

Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP

Salesforce Administrator

Confidential, Pataskala, OH

• Developed and configured the Salesforce.com instances and force.com applications.
• Implemented the project based on Sales Cloud, Service Cloud, Communities, chatter and the Force.com platforms.
• Worked on SFDC Administrative tasks such as creating Page Layouts, Record types, permission sets etc.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Managed ongoing support requests and administrative needs of users.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Modified existing Approval processes and created Approval steps, which used email alerts and field updates.
• Few times used Workbench to fetch the data but most of the time wrote SOQL and SOSL in the developer console and displayed data on Single page using VF.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Automated the process of creating Leads directly from Web and Auto-Response rules and Configured the Case Management Process.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger where exactly they need in the application.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL, Batch apex and DML queries.
• Customized the standard objects as per the business requirements by using Visualforce components
• Prepared Documentation for all the custom objects and field which we used in the on-going application which helps to review the application.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader, HTML5, JavaScript, JQuery, SOQL, SOSL, Force.com IDE, SOAP, Agile Methodology, Batch Apex Jobs