SUMMARY:

• Accomplished professional with 10 plus years of extensive IT experience in program management, implementation, customization, and configuration, with extensive business management and business process knowledge.
• Having over 4+ years in Salesforce.com platform as a Salesforce Developer/Administrator. Having knowledge in developing, customizing and maintaining Salesforce solution with strong object oriented concepts
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaign, Lead, Accounts, Contacts, Opportunities, Products, Cases, Reports and Dashboards.
• Experience in the complete life cycle of project development (SDLC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Extensive experience in Sales and service clouds.
• Excellent experience in gathering Business requirements (BRD's) in Business process and translating them to functional documents. Excellent Analytical, De - bugging skills and Documentation skills.
• Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, VisualForce Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
• Research, design, and deliver Salesforce.com solutions for multiple lines of business collaborating with Salesforce.com program team and business SMEs.
• Proficient in analyzing and translating business requirements to technical requirements and architecture. Possess comprehensive understanding of CRM business processes like Case Management and Campaign Management.
• Good knowledge in Lightning Process builder flows, Connect API, Chatter and quick Action.
• Experience in creating modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Used different data tools - Apex Data Loader, Force .com, Import Wizard, SFDC Data Export, Eclipse IDEand Mass Delete.
• Strong Knowledge in AppExchange Applications Cast Iron for integrating with Third Party Applications.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force .com platform, XML, Web Services and third party packages.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaign, Lead, Accounts, Contacts, Opportunities, Products, Cases, Reports and Dashboards.
• Good exposure on APEX Data Loader and familiar with stored procedures triggers, database concepts and Functions using PL/SQL. Ability to write SOQL, SOSL queries across multiple objects within the SFDC database using workbench.
• Performed Integration of SFDC with external Web Service API’s.
• Excellent communication and interpersonal skills to act as a team member and a team lead
• Experience in Building Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce Administrator/Developer

Functionalities:

• Documented functional specifications and requirements by organizing detailed discussions with stakeholders and users, where no preventable rework was necessary after the initial demo
• Developed custom user interface pages using Visualforce to present solutions to clients that integrated natively with Salesforce.com, solved their problems, and were custom designed to fit their branding
• Built a custom Force.com process that generated Lead and Task records from incoming email notifications sent from a data vendor, which resulted in quick adoption of the solution
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Provided salesforce custom solutions and technical development strategies using custom controllers, APEX Classes, Visual Force Pages, APEX triggers, SOQL & SOSL.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Solutions, Campaigns, Reports, and Dashboards.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Facilitate effective training programs, plan day-to-day workflows, delegate tasks providing influential leadership, coaching, and mentorship to a team of 15 offshore, remote and onsite employees

Confidential, Woonsocket,Rhode Island

Senior Salesforce Developer/ Administrator

Functionalities:

• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Solutions, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Developed Apex Trigger to enable proper routing of cases to the case team members by case management automation
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments using changes sets to place final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Developed email-to-case functionality for efficiently resolve customer inquiries via email and to capture email inquiries for Issue tracking mechanism
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Worked on Salesforce.com Service cloud implementation for standard and custom objects.
• Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential, Dublin Ohio

Salesforce Developer/ Administrator

Functionalities:

• Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Utilized SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization
• Involved in implementing the salesforce features and functions by designing, planning and implementing to meet the business requirements.
• Interacted with various business user groups and gathered the requirements for Salesforce.com implementation.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Scheduled Apex Batch jobs for processing large records.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Responsible for setting up Filed Level Security.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Confidential, Miami FL

Lead SAP SD/OTC/EDI Consultant

Functionalities:

• Lead the team that proposed the Solution for the EDI Architecture for Dosal. Also recommended the subsystem (SAP PI) and VAN (SPS Commerce) service provider that was utilized for the project.
• Identified all the Trading partners to be on boarded and the corresponding message types with respect to the trading partners.
• Reviewed all the implementation guides and test files for each message type EDI 850, 810 and 856 provided by the trading partners to ensure that the IG matches the test files.
• Worked with the service provider (SPS Commerce) to identify and review all mandatory and optional fields based on the Field-mapping document provided by SPS commerce. Also mapped them to the segments and fields of the corresponding IDOC structure/Basic Type in SAP (ORDERS05, INVOIC02 and DELVRY05)
• Configured and maintained partner profile values/information for all trading partners being on boarded for EDI transmission.
• Documented, Configured and maintained the SAP Configuration document procedure: This included screenshots and step by step process on how to configure and maintain functional objects for Output type for Outbound Invoice and Outbound delivery
• Maintained output condition records in SAP for the Output type based on the output condition tables
• Maintained trading partner information in the cross reference table for EDSDC and EDPAR tables
• Maintained CMIR information for all trading partners on boarded for EDI 850
• Performed Unit testing and FUT testing based on the output type configuration
• Documented Integration test script scenarios for EDI 850, 856 and 810 with SAP PI and SPS Commerce.
• Documented Functional specification for the development of custom tables in SAP for the UOM and quantity conversion. This was required to prevent failures of IDOCs due to different UOM being maintained by different trading partners.
• Provided production support to the business by reviewing/analyzing failed IDOCS and re-processing the IDOCS using WE19 and BD87

Confidential

Lead SAP SD Consultant

Functionalities:

• Documented functional specifications for enhancements, interfaces, forms and reports to support the DSD segments.
• Provided expert level on-site support to end users and distributors
• Understand the Business Requirements and worked with the technical team to provide business solutions
• Supported bakeries in making sure their PNLs was balanced
• Team lead and Team member of the OTC production support team for the SDW (Sales Data Warehouse) and DSD (Direct store delivery) 360-implementation project.
• Provided support for all the files being transferred through vinyette to SAP from various servers
• Coordinate the creation of test data for system, business process, integration, volume, and regression testing.
• Developed and Executed Unit Testing & Integration Testing of OTC Configuration
• Coordinated with testing and basis team to test and confirm configuration changes with users before transport to production.
• Pricing(SD-PR):-Configured Pricing Procedure Determination with the Associated Pricing Procedures, Condition types, Access Sequences, Condition Tables, Condition Exclusive Groups and Condition Supplements for specialty customers.
• Responsible for data migration and conversion activities such as extraction, transforming, migrating, validating and reconciliation of data
• Identifies problematic areas and conducts research to determine the best course of action to correct data .
• Implemented/supported Data Cleansing activities to reduce data redundancy.
• Provides guidance to internal IT key users to design and develop data loaders / templates to fit the business requirements
• Developed data migration approach and strategies
• Used LSMW as the standard data loading method.
• Designed and developed data conversion programs using conventional LSMW
• Designed and developed ETL (Extract, Transform and Load) solutions using SAP Data Services.
• Documented the Functional specification for the development of the upload tool into SAP ECC 6.0
• Actively monitoring and addressing production issues, change requests, problem logs and incidents logged through Heat Alert Monitor System.

Confidential, Plano, Texas

SAP SD Consultant

Functionalities:

• Supported functional specifications for enhancements, interfaces, forms and reports to support the OTC business requirement.
• Coordinate the creation of test data for system, business process, integration, volume, and regression testing.
• Developed and Executed Unit Testing & Integration Testing of OTC Configuration
• Coordinated with testing and basis team to test and confirm configuration changes with users before transport to production.
• Involved in Business User Requirement Specifications and wrote functional specifications for the RICEF which involved Creation of an enhancement to add new field to the sales order header. Involved in Business User Requirement Specifications and wrote functional specifications for the RICEF which involved Creation of an enhancement to add new field to the sales order header.
• Prepared Test Plans and Test Cases using business and technical specifications.
• Developed and executed test cases for Order to Cash process in Sales and Distribution Module
• Conducted regression, unit and system testing using the automated testing tool Quality Center 10.0
• Tested the SD and MM transactions for field errors, missing data, and syntax errors in all the custom programs and modified the field changes
• Configured of specific scenarios in inbound and outbound transportation and writing reports and involved with the test strategy for component testing with the test manager
• Configured the Logistics shipping by configuring the various functions like shipping conditions, route determination including the configuration of shipping types, modes of transport, routes and stages, transportation groups and loading groups
• Responsible for developing and testing End to End scenarios like Order Capture, Order management, fulfillment and order delivery.

Confidential, New Jersey

SAP SD/OTC Consultant

Functionalities:

• Participated in the Proposal and documentation of the Solution Architecture for the DSCSA (Drug Supply Chain Security Act) Solution
• Analyzed the Actavis Field Mapping document to ensure the table and field names where properly mapped.
• Prepared the functional specification to include additional segments in the DELVRY07 IDOC (EDI 856) to include TI,TH,TS(Transactional Information, Transactional history and Transactional Statements) based on the business requirements
• Identified additional segments and field names to be included in the DELVRY07 IDOC, which will be converted to EDI 856 and sent to the trading partners. (Additional Segments was added to DELVRY 07 IDOC to include TI,TH,TS(Transactional Information, Transactional history and Transactional Statements) based on the business requirements
• Prepared OTC test scenario documents to test and check that the DELVRY07 IDOC is generated after PGI (Post Goods Issue). The test scenarios also checked to make sure the DELVRY07 IDOC was converted to XML file in SAP PI(Middleware) and also passed successfully to Tracelink,(Service provider), which will now be passed on to the Trading Partners
• Documented and maintained the SAP Configuration document procedure: This included screenshots and step by step process on how to configure and maintain functional objects for new Output type for Delivery
• Worked with the KGS team (KPMG Off shore TEAM) by reviewing all configuration that was done based on the SAP Configuration Document

Confidential

SAP SD Functional Consultant

Responsibilities:

• Involved in all the five phases of the ASAP Methodology: Project Preparation, Business Blueprint, Realization, Final Preparation, Go Live & Support
• Worked on Output Determination by using different Output Condition Records at the Sales, Shipping and Billing level transactions.
• Customized and configured ATP check, Checking Groups, checking rules and control parameters through requirement types
• Configured new Pricing Procedures, which involved in customization of Condition Tables, Condition Types, Access Sequences, and Condition Records for the whole Order to Cash (OTC) process
• Configured and Tested Sales Documents, Delivery Documents, Billing Documents, Master Data for Customers, Payment Terms, Incoterms, Sales Districts, Sales Office, Customer Groups, Sales Districts, Delivery priorities, Customer Calendars and Goods Receiving Hours.
• Conducted UAT (User acceptance testing) and took Signed off by the business users.
• Generated knowledge about client’s business process, design, business flows and studied the legal entity restructuring process.
• Worked with Order to Cash core team and SME’s to collect and document business requirements to create Functional Specification Documents.
• Configured the sales order types for customer inquiry, quotation, sales order and assigned them to the sales area.
• Understand the Business Requirements and worked with the technical team to provide business solutions.
• Monitored and handled all Production support issues and Change requests from the business.