SUMMARY:

• Over 6 years of IT experience in various stages of Software Development which includes experience as Salesforce .com Business Analyst in Business Requirements Analysis Requirement Gathering and Gap Analysis.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and Project life cycle processes.
• Experience in developing custom objects, custom fields, page layouts, Workflow Alerts, Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, Dashboards, and Email generation of email templates according to application requirements.
• Experience in implementing security and sharing rules at object, field and record level for various users at various levels of organization.
• Experience in data migration from Excel, MS Access and Legacy Systems using Data Loader & Import wizard.
• Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in creating Triggers, Apex classes, Controller classes and Visualforce Pages.
• Experience working with Salesforce.com sandbox and production environments.
• Expertise in creating business reports and dashboards for data analysis.
• Loaded data into SFDC using Data loader and migrated several legacy applications to the Force.com platform.
• Excelled in working with various Salesforce .com standard objects like Accounts, Contacts, Opportunities, Products and PriceBooks, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce .com and web service endpoints.
• Worked on Integrating SAP Data with Salesforce using Informatica Cloud using web Services API.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Used Force.com platform for developing feature rich and user friendly Visualforce pages for enhancing Salesforce UI.
• Involved with Salesforce .com premier support and handled the support cases with the help of Salesforce .com support.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Experience in Salesforce Lightning Experience and building custom Lightning Components and Lightning Page Layouts.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, Data Collections, SOQL, SOSL, Visual Force Pages/Components, Workflow rules, Approval process, Reports & Dashboards.

Salesforce Tools: Force.com Eclipse IDE, Data Loader, Import Wizard, Force.com Platform, Mavensmate

Operating Systems: Windows XP/7/10

Languages/Technologies: Apex, HTML,CSS,JavaScript

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential,Chicago IL

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce .com.
• Involved in Salesforce .com Application Setup activities and customize the apps to match the functional needs of the organization.
• Documented and shared the requirements with other Salesforce .com consultants for further implementation.
• Implemented new customer support solution using Salesforce .com Service Cloud. Maintained and improved existing Salesforce implementation.
• Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Service Cloud in SFDC.
• Worked on various Salesforce .com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Developed Workflow Rules, Time - Dependent Workflow Actions, Email Alerts and Field Updates.
• Involved in data mapping and migration of data from legacy systems to Salesforce .com Objects and fields.
• Understand CRM Solutions and relevant processes to provide analysis, resolution and/or escalation in support of users
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce .com.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Involved with Salesforce .com Premier Support and handled the support cases with the help from Salesforce .com support.
• Worked with Salesforce Lightning Experience and build reusable custom Lightning Components for Communities.

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader,Workbench,HTML,XML, JavaScript, SOQL, SOSL, Force.com IDE.

Salesforce Consultant

Confidential,Sault,Marie,MI

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce .com and other Platform based technologies like Visualforce, Force.com API, and Web Services
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, Approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on various salesforce .com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Involved in Data mapping and migration of data from legacy systems to SalesForce .com Objects and fields.
• Worked on various Salesforce .com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Understand CRM Solutions and relevant processes in order to provide analysis, resolution and/or escalation in support of users
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & Appexchange applications.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader,Workbench,HTML,XML, JavaScript, SOQL, SOSL, Force.com IDE.

Salesforce Administrator

Confidential, Hagerstown, MD

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controllers for various functional needs as per clients requirements.
• Developed Custom objects, Custom tabs, Validation rules, Work flow Rules, Record Types and Page layouts to match the functional needs of the Organization.
• Created batch classes and schedule classes for specific business requests.
• Used Data Loader and Import Wizard for importing and exporting data from SFDC.
• Created Permission sets and sharing rules to provide additional access to specific set of users.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Apex Scheduler to invoke Apex classes at regular intervals.
• Created test scenarios on Sandbox environment and migrated code to Production upon successful testing.
• Implementation support services at various stages like custom development and production support.
• Worked on Service cloud implementation for a Health care client to improve wellness coaches interaction with a custom secure Messaging solution.
• Worked on Email preference centers using Exact Target Journey Builder for Marketing cloud integrations.

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader,Workbench,HTML,XML, JavaScript, SOQL, SOSL, Force.com IDE.

Salesforce Admin

Confidential, Durham, NC

• Involved in customizing the Salesforce.com CRM for Sales Cloud.
• Developed Custom objects, Custom tabs, Validation rules, Workflow Rules, Record Types and Page layouts to match the functional needs of the Organization.
• Used Data Loader and Import Wizard for importing or exporting data from SFDC.
• Created Permission sets and sharing rules to provide additional access to specific set of users.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controllers for various functional needs.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Apex Scheduler to invoke Apex classes at regular intervals.
• Built and managed custom reports for sales manager and executives.
• Created test scenarios on Sandbox environment and migrated code to Production upon successful testing.
• Implementation support services at various stages like custom development and production support.
• Agile: Experienced in Sprint Review, Sprint Retrospective, Backlog Grooming, Sprint Kickoff
• Facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT Groups

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex ProgrammingLanguage and Visual force pages, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE.

Java Developer

Confidential

• Design, build, and maintain efficient, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify bottlenecks and bugs, and devise solutions to these problems
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Involved in all the phases of Project Development Lifecycle.

Environment: Java RMI, Java, Java Beans, Java Applets,SWT/Swing, NetBeans IDE,Eclipse IDE, RESTful Web - services.