SUMMARY:

• Over 8.6 years of IT experience including 5.6years of experience in Salesforce.com.
• Experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications.
• Hands on Experience in designing and developing force.com applications.
• Experience in working on Sales Cloud as well as Service Cloud.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, and Campaigns.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Experienced on translating business process into Custom Objects and creating Look - up relationships and Master-detail relationships.
• Experience in developing apex code with high coverage and effective testing practices.
• Have Extensive experience in   Workflow Automation (Task, Email, and Field Updates) and Approvals.
• Worked on developing batch apex codes and apex scheduler classes.
• Good working knowledge in querying   salesforce.com   database using   SOQL & SOSL   with   Force.com Explorer   and handling Apex Governor Limits.
•   Produced and consumed Restful services,   SOAP/ WSDL web services for integrating with 3 rd   party applications .
• Experienced in using   Bitbucket   for code collaboration.
• Make accessible for deploying applications on Heroku with   GIT . 
• Experience in working on Sublime Text, Eclipse IDE with Force.com plug-in, command line interface.
• Extensive experience working on custom fields, Picklist, Workflow Alerts and Actions, Approval Workflow, Validation Rules, Approval Processes, Custom reports and Email generation according to application requirements 
• Experience in using SOSL and SOQL for retrieving records from database.
• Developed the view pages using HTML,   JavaScript   for client side development and validations and worked on Building sites and portals with   CSS   styling involved .
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce, Apex Language, Apex Classes /Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) 

Languages: Java, C++, C# and .Net

Web Technologies: SOAP, REST, WSDL, HTML, AJAX, JavaScript, XML,

Databases: Force.com MySQL, Microsoft SQL Server, Microsoft Access.

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench, Methodologies SDLC, Agile.

Platforms: Windows, Linux (Fedora, RHEL), UNIX(Sun Solaris, Open Solaris) .

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Designed Requirement documents and functional documents for the development team. 
• Set up Marketing Campaigns, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Involved in Set up and managed   Salesforce   Communities. 
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.  
• Key role in gradual transition of company's application from   Salesforce   Classic to Lightning Experience. 
• Implemented   Salesforce   Lightning Components for small set of users within the organization.   
• Worked with Dynamic Apex to access sObjects and Fields, execute dynamic SOQL, SOSL and DML queries. 
• Worked on lightning Process Builder to consolidate existing workflow rules. 
• Developed and worked on Building sites and portals with   CSS   styling involved.
• Developed the view pages using HTML,   JavaScript   for client side development and validations 
• Generated various reports and dashboards in lightning for Sales performance tracking. 
• Worked on translating several VisualForce pages to lightning framework. 
• Worked on REST/SOAP API to integrate data from /To other Systems. 
• Handled various support issues on day-to-day basis and update   JIRA   accordingly.
• Experienced in using   Bitbucket   for code collaboration.
• Proficient in Data   Integration   from Traditional Applications to   Sales   Force   Using   REST / SOAP   API.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates. 
• Integrated Apex with External services by making callouts that used SOAP and WSDL. 
• On call team schedule, provided user support and responded to critical issues

Environment: Salesforce .com platform,   GIT   and JIRA , Workflow and Approvals, Reports, Custom Objects, Tabs, Email-Services, Apex Language, Visual Force Pages, Css, Components and Controllers, Lightning Components, Web Services, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Bloomington, IL

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, and Opportunities.
• Customized Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Set up Marketing Campaigns, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules 
• Involved in Set up and managed   Salesforce   Communities.
• Designed Requirement documents and functional documents for the development team. 
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential, Virginia Beach, VA

Salesforce Admin/Developer

Responsibilities:

• Responsible for coordinating the change management process including estimating change requests, analyzing business and technical impact.
• Worked in Agile methodology framework in a Sales Cloud application.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements.
• Created the Business and Functional Requirements and conducted walkthrough's with the developers.
• Worked on Data synchronization between SQL data base and Salesforce using Informatica Cloud.
• Worked on SAP integration with Salesforce using Informatica cloud.
• Extracted data from Data Warehousing through Informatica for report generation.
• Update the business rules, business logic and data definition rules to reflect the current data passed to the downstream systems/applications.
• Involved in user account creation, Roles & Profile creation, user group creation.
• Developed several custom objects, tabs, workflows & assignment rules...
• Involved in migrating the data from external legacy systems into Salesforce.com using Apex Data Loader & CSV files.
• Involved in App Exchange planning process to place product into public sharing directory.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects

Confidential

Programmer Analyst

Responsibilities:

• Developed running prototype model with HTML, CSS, Java Script, JSPand amended on requirement change.
• Participate in Requirement Gathering with Business Analyst.
• Member of Change Control Board.
• Production IR (Bugs) Analysis, Fixing, Tracking and coordinating.
• An integral part of the IR resolution processes as a Client interface, dashboard updates to GE IT.
• Providing efforts for Development of the Change Control
• Automated regression testing with Win Runner.
• Well conversant with Test Director -another great tool used for Application Testing.
• During on-site tenure co-ordinate between offshore development team, client and other teams.

Environment: JAVA, JSP, JavaScript, CSS, HTML, XML, Oracle 8i.