SUMMARY:

• Over 8+ years of IT experience and technical proficiency which includes 5+ years of experience as a Salesforce developer/ administrator and Force.com. Having good knowledge in implementing, customizing and maintaining Salesforce solutions.
• Worked on various phases of Software development life cycle(SDLC) involving in Requirement gathering and Analysis, Architecture designing, Development, Implementation, Deployment, Maintenance using Agile methodologies
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events. 
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements
• Hands on experience in Salesforce CRM integration, developing and deploying custom integration solutions. 
• Good experience in SFDC Development implementing Apex classes, Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL. 
• Experience in Working with SOAP and REST Based Web Services and working on XML and JSON formats also by creating Parsers.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support , Business processes. Developed solutions to improve CRM processes. 
• Proficiency in installing App Exchange applications.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Well versed in Cloud Technology and on premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experienced in Web technologies like HTML, CSS, Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills.
• A quick learner to new concepts, Applications and implement them in the project successfully. Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Sales Force Technologies:  Sales Force CRM, Apex Language, Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Reports and Dash Boards, Custom Objects, Force.com Web Services API, SOAP, REST

Sales Force Tools:  Data Loader, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Connect Offline, Force.com Migration Tool

Languages:  C, C++, Java, SQL

Databases:  MS SQL Server 7.0/ 2000 / 2005 , Oracle 10g

Web Technologies:  HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Operating System:  Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , UNIX, MAC OS

PROFESSIONAL EXPERIENCE:

SALESFORCE ADMINISTRATOR/ DEVELOPER

Confidential, Chicago, IL

Responsibilities: 

• Interacted with various business team members to gather the requirements and documented the requirements. 
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom Objects and fields for transactional and contractual information. 
• Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers. 
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users. 
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic. 
• Created workflow rules and defined related tasks, email alerts, and field updates. 
• Created complex Triggers to handle bulk data and invoked future methods to support asynchronous execution. 
• Created profiles and implemented Object and field level security to hide critical information 
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing. 
• Supported the data migration activities for migrating the data from various business centres and business centre users with the support of Saleforce.com.
• Involved in migration of business data to Sales force based on External ID's using the Apex Data Loader.
• Extensive experience in writing unit test cases and test coverage for all the apex classes designed. 
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization. 
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects. 
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic. 
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs. 
• Worked on Java script to implement time tracking on each case and display it on the case object. 

Environment : Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Reports, Sandbox, Lightning, Eclipse IDE Plug-in.

SALESFORCE ADMINISTRATOR/DEVELOPER

Confidential,Rolling Meadows, IL

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for  various functional needs in the application.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment : Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML,Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

SALESFORCE DEVELOPER

Confidential , Westminster, CO

Responsibilities: 

• Analysed the business requirements and mapped to Salesforce. Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings. Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards. 
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates. 
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements. 
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization. 
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc. 
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. 
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysis and Developers to design better test plan and strategies based on the requirements of the business. 
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups. 
• Designed various HTML Email templates for Auto-Response to customers. 
• Deployment of code from sandbox to production using Force.com IDE tool. 
• Created Visualforce pages and Visualforce components to achieve custom functionality. 
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plugin in Eclipse IDE, Developer Console, console, Apex Data Loader 32.0, Jitterbit, Data Loader, Conga Composer, HTML, Java script, CSS, Workflows, Reports and Dashboards, Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, SOAP and Restful Web Services, Report Types, workbench.developerforce.com, Schema Builder, AJAX Toolkit, Microsoft Excel 2010, Snapshot, Force.com Migration tool, Visual Paradigm, Java script, JQuery, Custom Settings.

SALESFORCE ADMINISTRATOR

Confidential, NYC, NY

Responsibilities:

• Interacted with business user groups spread over the sales, marketing and customer service for gathering customer requirements.
• Administrated and monitored the company Salesforce CRM application. Created the workflows, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customized salesforce.com application based on the user needs.
• Developed field page layout customization for the standard objects like Account, contact, Leads.
• Maintained and assigned permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force using Data Loader.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard. To avoid duplicate records.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organizations hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts and Field Updates to manage the Workflow and Approvals.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce.com, Import Wizard, Apex Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.

JAVA DEVELOPER

Confidential

Responsibilities:

• Involved in java application maintenance and testing in development and production. 
• Sound working knowledge on web development and UI using HTML 5, CSS 3, java Script. 
• Designed and Developed Views, Model and Controlled components by implementing MVC Architecture. 
• Designed and developed business logic using UML Modelling tools, code complexity tools. 
• Designed XML Schema in xsd files. 
• Developed code to automate testing process. 
• Design, implement and maintain java application phases. 
• Identify production and non-production application issues. 
• Developing application code for JAVA programs. 
• Proficient in using meta-data migration tools like Eclipse IDE. 
• Experienced in integration of SalesForce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere. 
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP 
• Designed and developed the whole system using JSP / SERVLET with MySQL. 
• Designed the MySQL database to handle the large amount of data easily by using relational database schema, table partitioning, etc. 
• For design purpose used CSS3 / jQuery with HTML.

Environment: Java, J2EE, Spring 2.0, JDBC 3.0, JNDI, Hibernate 3.0, JMS, Selenium, Tomcat v6.0, Eclipse, Oracle 11g, XML/XSLT, HTML, JavaScript 1.2, SQL database, WebLogic 10.2 and Junit 4.0. 

JR DEVELOPER

Confidential

Responsibilities:

• Involved in preparing the technical design documents using UML data model representation, use case diagrams, Sequence Diagrams, Class Diagrams using Rational Rose. 
• Extensively worked with J2EE Servlet 2.4 and JSP pages using JSTL tags. 
• Used JavaScript and HTML 
• Used CVS as a documentation repository and version-controlling tool. 
• Used JUnit 4.2 for extensive functional and unit testing code. 
• Used Log4j 1.2 for logging and debugging. 
• Created SQL statements to insert as well as to fetch data from the database Oracle9i. 
• Had good experience in deploying web applications on Tomcat 5.0 Web server and writing XML based Apache Ant 1.x scripts in building the application. 
• Consistently met deadlines and exceeded expectations achieving recognition, resulting in increases in responsibilities 
• Used Agile Development Methodologies and rapidly delivered software.

Environment: J2EE (JSP, Servlets), Apache Tomcat 5.0, Eclipse, CVS, Maven, Oracle 9i, Log 4j 1.2, Windows 2003, JavaScript and HTML.