SUMMARY:

• Certified Salesforce Developer with 2.5 years of experience in salesforce in implementing Sales Cloud, Service Cloud, Salesforce Administration and Developer as well as Business Analyst.
• Implementing in Salesforce.com sandbox and production environments.
• Experience in developing Salesforce App Exchange Applications in Classic as well as Lightning.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Validation Rules and Field - Level Dependencies, Approval Processes Reports and Dashboard.
• Functioned in conducting Joint Application Development (JAD) sessions, End-users, QAs, Developers and other investors for customer interviews, project meetings, and walkthroughs.
• Customized standard objects like Accounts, Leads, Opportunities, Contacts and Users.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.
• Experience in configuration, implementation and support of Salesforce CRM and Salesforce SFA applications.
• Endured in creating Email-to-Case, Web-to-Case to generate new cases, junction objects, advanced fields.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Understanding and functionality of Web Services for SOAP API and REST API. Experience in web technologies like HTML5, XML, CSS3, JavaScript, jQuery.
• Implemented SFDC best-practices comprising configuration, reporting, system management, user management, data management.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout scrum call.
• Excellent interpersonal, verbal and written communication skills. Excellent organizational and task management skills with flexibility.
• Having passion in work and a desired for customer success. Ability to solve complex business processes with software.
• Ability to work with any environment such as working with groups or independently and excellent communication skills and ability to handle multiple concurrent tasks.
• Maintained flexible work environment to facilitate a quick response to project requirements and customer objectives, and innovate ways to meet mission goals successfully.

TECHNICAL SKILLS:

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Sandbox and Production, Custom Apps

Salesforce Technologies : Apex (Classes, Triggers, SOQL, SOSL) Visual force (pages, Components & Controllers), Reports, Dashboards, Validation Rules, Users, Roles & profiles, Workflow rules, Approval Process, Custom Apps, Custom Labels, Sharing Settings, email templates.

Web technologies: Apex, Visualforce, HTML, XML, Web Services, JavaScript, CSS, jQuery, AJAX, SOAP, REST, SQL Queries, Cascading Style Sheets(CSS).

Tools and Process : Data Loader, Scrum, MS Project, MS office.

Operating Systems: Windows 7/8/10, Mac OS X.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Salesforce Developer/Admin

Environment: Apex Classes, Triggers, validation rules, Visualforce pages, scrum call, agile methodology, page layout, Force.com platform, jitterbit, data loader, java script, sharing rules, lightning components, Cascading style sheet(CSS), Email alerts, HTML.

Responsibilities:

• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Configured the Application to create Sobjects, fields with relationships, tabs, validation rules.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Hands on experience using Salesforce Data Loader.
• Created Lightning tabs, Controllers, Components.
• Used data loader for data management in force.com platform. Designed and developed Visual Force pages based on the business requirements.
• Having knowledge of REST/SOAP APIs in Salesforce. Familiar with Salesforce.com Classic and Lightning platform.
• Knowledge of Databases, SQL and Web Application best practices.
• Created Workflows, Approvals, and Email alerts to meet different needs of application.
• Created multiple Lightning Components, implemented CSS and Design Parameters that makes the Lightning component looks better.
• Developed experience with JSP/ ASP, Java, HTML languages
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization and creating various profiles and configure the permissions based on the organizational hierarchy.
• Worked closely with sales team to perform detailed analysis of the requirement and designing the solution for it by customizing various standard objects of Salesforce.com (SFDC) like Accounts, Contacts, Cases, Opportunities, Products, Leads, Reports and Dashboards.
• Used the sandbox for testing and migrated the code to the deployment using change sets after testing. Used jitter bit to import/export of sales data.
• Implemented project in Agile methodology with continuous builds and controlling iterative process. Involved in daily stand-up meetings and scrum calls.
• Ensured Salesforce environment supports internal needs relating to functionality and performance.
• Communicated with team leads, customers and other developers to design project strategies and ensured effective collaboration throughout all phases of development, testing and deployment.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked closely with sales team to perform detailed analysis of the requirement and designing the solution for it by customizing various standard objects of Salesforce.com (SFDC) like Accounts, Contacts, Cases, Opportunities, Products, Leads, Reports and Dashboards.
• Designed and Deployed the Custom Objects, added Custom fields, assigned work flow  rules, Approval processes, Validation rules to it and Created Custom Tabs for Custom  Objects.
• Implemented Lookups, Master Detail relationships, Picklists, dependent picklists to the Custom Objects and created junction objects to establish connectivity among objects.
• Managed user accounts and security like new user account creation, profile and role  management, sharing rules and security controls.
• Developed Reports, Dashboards and processes to continuously monitor data quality and integrity.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Involved in migrating data into Salesforce application using Apex Data Loader through  CSV files. Installed and configured Apex Data Loader.
• Implemented custom Cascading Style Sheets (CSS) for Visualforce pages for rich user interface.
• Developed Visual Force pages and Email templates in Text, HTML as per the client's requirement using the extension controller.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Created various reports (summary, matrix, tabular, pie charts, dashboards and graphics) and configured various reports and for different user profiles based on the need in the organization.

Confidential

Salesforce Administrator

Responsibilities:

• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Customized Page Layouts for Accounts, Opportunities and Contacts depending upon Users roles and groups.
• Responsible for creating Queues, Workflow rules and tasks to share and automate work to users in the Queue.
• Implemented field level security, profiles and audit trail setup.
• Implemented Web-to-Case functionality on Customer portal.
• Created HTML Email templates and Visual Force email templates.
• Designed Visual Force Pages, Custom objects, Validation rule and triggers by using Apex as per client requirement.
• Hands-On various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, opportunities, Reports and dashboards.
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
• Worked on role hierarchy & sharing rules to configure visibility.
• Conducted all data migration using the salesforce.com import tool. Migrated data between SFDC orgs using Apex Data Loader.

Confidential

Salesforce Administrator/Business Analyst

Responsibilities:

• Involved in salesforce.com Application Setup activities and customized the apps to match the functional need Built Custom Applications to match the existing business needs with required enhancements. 
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Created various Profiles, Roles, fields, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates
• Worked on various salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Writing and developing custom email templates, custom services, asynchronous jobs, callouts.
• Implemented Data segregation through Record Types and Field level security. Developed and maintained validation rules and custom workflow.
• Developed and maintained custom reports and prepared training material for business use.