SUMMARY:

• Having 7+ years of experience in IT and 5+ years of experience in the Salesforce.com CRM Platform as an Administrator/Developer . 
• Exclusively worked on Salesforce CRM technology.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Experienced in Agile/Scrum development methodologies.
• Actively worked on Salesforce Sales Cloud and Service Cloud Implementation, also been as a Techno Functional Lead and delivered multiple projects.
• Hands on experience in Apex Programming, Visualforce pages development, Web service API Integration, Apex Triggers Implementation, Salesforce Configuration and Administration.
• Strong Salesforce.com development and implementation experience with complete knowledge on Requirement Analysis, Business Processes and methodologies.
• Worked on large Salesforce CRM implementations including - Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration with legacy systems, Call center Implementation etc.
• Experience in managing Full sandbox, developer sandbox and Production environments. 
• Experience in performing data migration from Legacy Systems using Data Loader.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Experience in developing client-specific solutions on Force.com platform using Apex, Controller, extensions, Triggers, Visual Force, Force.com IDE, S-Controls, SOQL & SOSL, API/Toolkit etc.
• Good Knowledge on Salesforce packages and Lightning experience.
• Very detail oriented professional with focus on Business Impact, Project deadlines, minimizing risks and efficient delivery.
• Trained staff and executives to use the Salesforce application system.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies and UI skills: HTML, DHTML, CSS, XML, JavaScript.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. And can effectively work in both independent and collaborative work environment.

TECHNICAL SKILLS:

Salesforce Tools: Force.com Eclipse IDE, Force.com Apex Explorer, Single Sign-On (SSO), SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs 

Languages: C, C++, Java, Apex, Visualforce

Operating Systems: Windows, Ubuntu, Linux, IOS

Web Technology: HTML5, CSS3, Java Script, XML, Ajax

Sears Holding, Chicago, IL

Salesforce Developer/ Admin

Responsibilities: 

• Implemented case management automation (on Case Object) to track and solve customer's issues.
• Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab. 
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules. 
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. 
• Worked with numerous Salesforce objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards. 
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility. 
• Created Lightning app for company's retail product page to display items from inventory.
• Fixed issues with custom Lightning Event Management app on styles & controllers for in-built apps.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. 
• Created Data Validation rules and Formulas as per business requirement. 
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications. 
• Developed and scheduled various Batch Apex classes using Apex Schedulable classes on hourly basis. 
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements 
• Used the sandbox for testing and migrated the code to the deployment instance after testing. 
• Worked on enhancements in application production requested by business users from time to time. 
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.  
• Participated in Salesforce community integration and planning strategy along with Architect.  

Environment: Sales cloud, Service cloud, Apex language, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Lightning, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Community Integration, Force.com platform (Sandbox and production), Force.com IDE.

Confidential, Phoenix, AZ

Sr. Salesforce.com Developer/ Admin

Responsibilities: 

• Extensively worked on customizing Geo Pointe App to the organization needs.
• Used Geolocation field type to calculate the nearest properties from contact mailing address.
• Developed custom Real estate applications for property management.
• Data migration from external systems to sales force using Data Loader.
• Customized Salesforce Standard objects like Accounts, Opportunities, Leads, Campaign, Cases, Tasks and Events. 
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy. 
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, email alerts, field updates and approvals for various campaign processes
• Created Visual force Pages to provide UI to the custom objects.
• Created email templates and inbound emails using Visual force for the clients and customers. 
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. 
• Implemented Case Management Automation to track and solve Customer's Issues. 
• Knowledge on creating Visualforce Dashboards, sharing rules.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Apttus, Email Templates, Reports, Dashboards, Custom Objects,Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, Farmington Hills, MI

Salesforce Developer

Responsibilities:

• Developed various Apex classes, Controller classes and Apex Triggers for several functional needs in the application. 
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules. 
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Reports, Dashboards, Case, Lead, Opportunities etc. 
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. 
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects. 
• Created Workflow rules and defined related tasks, email alerts, and field updates. Also created email templates and inbound emails using Visual Force for clients and customers. 
• Developed and deployed a custom Salesforce object to mirror all Rally user stories to allow for developers to track their work in Salesforce and to ease QA process 
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL and Data Loader for loading the data. 
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel. 
• Analyzing client requirements and creating design documents, Technical documents. Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Designed a database and maintained using SOQL. Also Integrating newly developed features with the existing system. 
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Interacted with Business users for requirements gathering, analysis and development and provided training to Business users about the system. 

Environment: SaleForce.com, Force.com Platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Java, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows, Apex, C#, Sales Force, HTML, CSS, JavaScript, JQuery, Dreamweaver, Sandbox, Visual force, Eclipse, VS2010, Core Java, Force.com IDE.

Confidential, San Diego, CA

Salesforce Administrator

Responsibilities: 

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. 
• Worked with numerous Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards. 
• Developed Custom Objects, Custom Reports, Visual Force Pages and Controllers and configured the Analytic Snapshots to dump the data on regular basis for the sales performance, lead generation statistics and customize various cases based on their products requirement. 
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application. 
• Developed and deployed workflows and approval processes for opportunities and products / assets management. 
• Created and deployed Several Reports, Report types and Dashboards using Salesforce.com platform.
• Created and used HTML and Visual Force email templates and deployed various changes from one sandbox to another using Change sets and Force.com IDE.
• Interacted with the Salesforce.com premium tech support team on a regular basis. 
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.  

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Torrance, CA

Salesforce.com Developer/ Admin

Responsibilities:

• Implemented Web-to-lead to track and solve leads from the website and prepared design documents for various silhouette application based on congregated requirement.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Used Data loader for data migrations to sales force.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities and developed code for modules of all the Sub-Application of CRM application.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, dashboards and configured various Reports for different user profiles.
• Created email templates and inbound emails using Visual force for the clients and customers. 
• Created different Workflow rules and Approvals for various campaign processes
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

Environment: Saleforce.com CRM platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential

Business Analyst/ Test Analyst 

Responsibilities: 

• Experienced in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Flow Diagrams and Class Diagrams for better understanding of the functionality.
• Coordination with business users, stakeholders, onshore and offshore technical team and testing team. 
• Maintain a strong working relationship with business and stakeholders to understand scope of project and requirements. 
• Gathered business requirements documents, end-user requirements for data capture. 
• Created Visio diagrams to process current and future business requirements  
• Made a detailed analysis of the existing systems and developed a model that identified its impact to current system functionality. 
• Developed test scenarios/ scripts based on functional and system specifications executed them in Quality Center. 
• Wrote and ran SQL Scripts/Queries as needed. 
• Responsible for review of Functional Requirement Specification and System Design Specification documents for testing. 
• Written and executed the Test Cases for each functionality based on interfaces that interacting with workflow applications 
• Translates business requirements to technical staff to ensure that requirements are incorporated into system design
• Responsible for creating test data for testing environment. 

Environment: Manual Testing, MS-Word, MS-Excel, SQL, HP Quality Center, Windows XP.