SUMMARY:

• Accomplished Salesforce Administration Specialist with 8+ Years of experience in an Agile SDLC environment.
• Excellent Analytical, written and oral communication skills
• Trained one Non - Profit organization on Salesforce administration & developed features for them.
• Worked on customization of Visualforce to have lightening experience for desktop and mobileApplications.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.

PROFESSIONAL EXPERIENCE:

Confidential, Edison, NJ

Sr.Salesforce Administrator

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Involved in identifying, planning new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports) in response to business needs.
• Worked with Data loader for loading the attachments into salesforce.com.
• Analyzed and converted business workflows to Sales force workflows and assigned workflow alerts.
• Used SOSL/SOQL to extract data from the platform database.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Sales force as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created and used Email templates in HTML and Visual force.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in SFDC application support for end user.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments.
• Used the sandbox for testing and also performed User acceptance testing.

Tools: & Technologies-Salesforce.com Platform, Apex language, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email Services, Custom-Objects, Custom Tabs, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE.

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like Visualforce, Force.com API and Web Services.
• Created the company profile, set up new users, defined roles and set up public groups.
• Designed various Custom Objects, Tabs and Entity-Relationship data model, Validation Rules on the Objects, Components and Visualforce Pages.
• Designed page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic and business rules.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Integrated using Web Services (SOAP) technology for extracting the data from external systems to display in the pages of salesforce.com.
• Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.
• Developed data migration scripts and also implementing data cleansing tools.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.
• Integrated the sales cloud effectively and customized the sales cloud platform to improve the user interface.

Tools: & Technologies-SFDC platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Senior CRM Analyst/ Administrator

Responsibilities:

• Integration and field mapping between ERP System (NetSuite) and Salesforce.com
• Administration of Salesforce instance entirely
• Architecture and Design of communities
• Requirement gathering and extensive documentation (Business Requirement Document, Technical Requirement Document, Process Documents)
• Designed Developed and deployed Custom objects, Custom Fields
• Built workflows and process designs
• Updating historical data using Apex Data Loader
• Using Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Working with 3rd Party vendors for the integration of the marketing automation
• Building the Dashboards and Reports for a flawless pipeline Management
• Load Balancing amongst different sales teams.
• Building Lead Assignment Rules, Sharing Rules
• Building and managing Role Hierarchy and Org. Wide Defaults
• Management of the permission sets and profiles
• Identifying issues and designing solutions by customizing various standard objects of SFDC and other Platform based technologies like Visualforce, Force.com API and Web Services
• Integrated the sales cloud & Service effectively and customized the platform to improve the user interface.

Tools: & Technologies-Agile Methodology, Saleforce.com platform, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in

Salesforce Administrator

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design and implementation.
• Derived Functional Requirement Specifications (FRS) based on User Requirements Specification (URS).
• Designed, developed and deployed Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for use among different business user groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Salesforce.
• Designed and developed Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports and dashboards.
• Involved with SFDC Premier Support and handled the support cases.
• Administered and monitored the company’s Salesforce CRM application.
• Designed Developed and Deployed sales cloud platform customization.

Tools: & Technologies-SFDC CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Market Research / Salesforce Admin / Analyst

Responsibilities:

• Worked on Salesforce standard objects such as Accounts, Contacts, Leads, Opportunities, and Campaigns
• Created Custom Objects, Custom Tabs, Workflows, Reports, and Apex Triggers based on the requirement
• Used email services to generate an email through workflow rules and approval processes using created email templates in HTML
• Created custom profiles and instigated Object Level Security, Field Level Security and Record Level Security
• Deployed, organized and maintained the model, performed user acceptance test & gathered feedback on the prototype and associated documents
• Created validation rules to check whether the data is valid or not
• Customized and maintained Salesforce service cloud applications
• Created custom report types, generated report and used them in developing dashboard
• Experienced in configuring roles, profiles, users, role hierarchies, sharing rules and record level permissions to offer shared access among various users
• Used Apex Data loader to import, update, upset, delete and export data
• Employed Salesforce Chatter for core users to stake the information and status updated on numerous events.

Tools: & Technologies-SFDC platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Market Research Associate

Responsibilities:

• Evaluated the amount of efforts and resources needed to design, implement and test the application.
• Gathered and documented the business and functional requirements from various teams and stakeholders.
• Extensively involved in moderating JAD sessions with different business units and application development team.
• Used UML methodology and diagrams in designing and presenting the workflow of the system to business users and developers.
• Used MS Visio for designing flow-charts and process models of the application.
• Drafted use cases in Word/Rational Requisite Pro utilizing Rational Unified Process (RUP) framework.
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Acted as a liaison between the development, testing and management group.
• Collaborated with the technical team to create technical specifications.
• Worked with the technical developers to ensure deployed functions have efficient and familiar design/functionality.

Tools: & Technologies-Unified Modeling Language (UML), Rational Requisite Pro, Rational Rose, MS Office, MS Visio, MS Project, MS SQL, HTML