SUMMARY:

• Around 9+ years of strong experience in Software Development Life Cycle including Solution architecture, writing business requirements, Risk analysis, functional requirement, scoping, impact analysis, process design, system configuration, testing, deployment, post go - live support and maintenance of Siebel CRM applications.
• Extensive experience and knowledge in Siebel solution design and development including Business Modeling, requirement gathering, performing system impact analysis, scripting and configuring Siebel Objects, Workflow Automation, Integration, Testing, Packing and Deploying build for Siebel Enterprise.
• Ensuring that requirements set forth by Business are captured and documented correctly before the solution is developed and implemented.
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Performing end-to-end Requirement analysis and Data analysis to identify gaps across the source system, the interface Adapters, the Hub and the target systems
• Assisting development and production teams by determining application design flaws, thereby optimizing SDLC
• Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion
• Good Experience in handling multiple Projects in parallel with excellent communication and client facing skills. Good at preparing Release Plans by coordinating with different work streams.
• Have a high degree of ability to interact with end users with proven ability to understand end-user requirements and translate them into Siebel technical components.
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, BCs, Screens, Views, Joins, Links, MVGs, Pick Lists, Toggle, Associate & Shuttle Applets, and Drilldowns.
• Extensively worked on Siebel Open UI customization using Siebel IP 2014 / 2015. Customized Physical Render (PR), Presentation Model (PM), Plugin Wrapper, Manifest administration, JScript, JQuery, Cascading stylesheets (CSS), Web Templates.
• Worked on several UI related corrections overriding vanilla features of main.css, jctrl.css, aurora-themes.css and modifying web templates
• Hands on experience on configuring email response system to create service request and activities. Configuring response groups, profile, customizing workflow to meet business needs.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events, Business Services.
• Business Process Management which involves creating and deploying Workflows, Workflow Policies, policy groups, actions, monitor agent, Run time Events.
• Strong knowledge and hands-on experience in Siebel system modules like Siebel Public Sector, Siebel Order Management, Siebel Finance, Siebel Marketing, Siebel Call center, Siebel eService and Siebel Field Service.
• Experience in Siebel administration skills on installing Siebel servers, configuring object managers and other server components, repository import and export process, srf change, generating browser scripts, restarting Siebel servers and web servers.
• Have very good working experience on other admin tasks like Application Data Manager, Run Time Events management, workflow administration and eService deployments.
• Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, EAI Adapters, EAI Value Lookup Maps, EAI Transport Adapters, EAI HTTP Transport, VBC’s & EBC’s.
• Experience in configuring, publishing and debugging workflows, policies, policy conditions, troubleshooting workflows.
• Oracle Policy Automation (OPA), Integration of OPA Determination, Web determination with Siebel CRM.
• Hands on experience using several Siebel OOTB utilities like Runtime Events & Action Sets, Data Map Editor, Symbolic URL administration, Web Service Administration, Siebel Repeating Component Request, Campaign management, Application Deployment Manager and Email Response.
• Experience in Salesforce development in customizing standard objects and develop Custom objects, Page-Layouts.
• Experience Salesforce development in customizing standard objects, Custom objects. Implementing the Master-Detail, Look-up, Many-to-many, Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.

TECHNICAL SKILLS:

Siebel Open UI: HTML 5.0, Java script, JQuery, CSS

Siebel Tools: eScript, Workflows (Siebel 7.5, 7.8, 8.0, 8.2 versions, IP2014, IP2015)

Siebel EAI: SOAP UI, Web Services

Siebel Server Administration: Sales Force.com, Apex programming, Visual Force and data migration techniques. Oracle 9i/10g, DB2 & SQL, Windows NT/2000/XP/7, Oracle Linux 4.0 and Solaris 10.0 & Shell Scripting

Secondary skills: VB, Java, C, C++, XML, iPlanet 10.0, Web logic, Eclipse, ALM, JIRA, BMC Remedy, Harvest, SVN, Selenium IDE, MS-Office.

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Solution Architect

• Responsible for designing, configuring, customizing and deploying Email Response System to automate the business that is typically carried over using MS-Outlook and spread sheets.
• Built the system that resulted in creation of Service Request and Activities for the incoming emails and tracking outbound emails.
• Configured home page, and service request, activities, attachments, accounts and contacts entities to meet the business requirements.
• Configured the Applet’s Physical Modal, Physical renderer, plugin wrapper, extending themes to alter look n feel of the overall application and field controls.
• Responsible for configuring Outbound Email to channelize the outbound email as attachment to the Service Request
• Configured Workflows, Business Service, BC, Applets, Views, Screens, Picklist, Links, BusCom user properties, Applet User properties and Tables to achieve the required configuration in addition to Open UI changes on PM, PR, PW, jctrl.css, main.css, themes-aurora.css (override using custom style sheets added by creating new themes extended on top Aurora themes).
• Worked on dev admin tasks such as RTE, LOV, email templates, views, responsibility, setting up email response groups, manifest administration and migrate the admin setup to target environments.
• Developed inbound interfaces using Siebel Web Service (Siebel EAI Adaptor) to integrate People Soft HR System, GIDS for Client and contact information

Environment & Tools: Siebel IP2015, Siebel Email Response, JQuery, CSS, JavaScript, SQL Developer, SoapUI, Oracle 11g

Confidential, Burlington, VT

Siebel Solution Architect

• Analyzing and Approving various design approaches with respect to different interface touch points
• Interacting with various technical teams while building interface touch points with Siebel
• Liaising with Business and Technical teams in delivering the requirements
• Efforts Estimation considering complexity of the requirement and availability of the resources.
• Worked on Open UI requirements did several customizations PM and PR. Worked on manifest administration to associate Siebel OpenUI PR, PM files to Siebel objects-Applets and Views.
• Added custom CSS files to extend the themes.
• Department of Labor interface: Key member of architecture & solution design for DOL interface. Designed and developed the DOL interface from Siebel end.
• Payment Interface: Primary Siebel member to understand business requirements, design Siebel solution, build Siebel objects to relate payment requirements and web service interface communication mechanism to interact between Siebel and Benaissance (Payment System) through SOA middleware.
• Partnered to develop outbound interface to send Case, household, contact, income, address, plan, subsidy and subscriber’s information for Benaissance enrollment and 834 for carrier through SOA.
• Partnered to develop inbound web services to process inbound message from carrier via SOA and update Siebel policy/plan records with the Carrier effectuation details.
• Partnered to develop Notices interface that will capture eligibility determinations, missing information, adverse effects and change in circumstance notices to the applicants via SOA/BI/BGS systems for bursting and printing notices.

Environment & Tools: Siebel 8.2, IP2014, Sql Developer, SoapUI, OPA, Oracle BI Publisher, SOA, Oracle 11g, Web logic Server.

Confidential, NYC, NY

Siebel Solution Architect, Siebel Technical Lead, Onsite production support lead

• Lead Production application issue resolution and system enhancement development efforts from requirement gathering and analysis through implementation.
• Worked with the users through the fit gap analysis sessions, gathering and writing the Functional/Technical documents.
• Developing Inbound & Outbound web services to transport data between Siebel and non-Siebel applications through Integration workflow’s, custom business services and making use of various out of the box business service to achieve data transformation and data transportation between technology platforms using SOAP, XML, XSD and other integration standards.
• Plan, prepare and load campaign contacts for the campaigns conducted by sales team. Used stored procedure / EIM / custom business service to identify contacts from existing clients (Accounts) and / or to import data from spread sheet provided by business to contacts and make them available as campaign contacts.
• Developed Several Integration touch points using EAI Siebel Adapter and iWay System Application adapter for Siebel.
• Siebel - Outbound: Consumed external web services to create external Integration Objects and Proxy Business Service to utilize the services of external WS.
• Developing UI objects - Screens, Views, Applets - standard, pick, MVG & popup
• Configuring business layer objects - BO, BC, links, joins, MVL & Work Flows
• Configured data Layer Objects - creating custom columns & custom tables
• Implemented Web Single Sign On for Siebel application enabling the users to launch the application without exclusive authentication for Siebel application.
• Installed Siebel application, Siebel webserver extension and gateway name servers
• Configuring application object managers, eapps.cfg, security profile parameters to create new Siebel applications
• Developed simple shell script programs to invoke java programs, Siebel EIM and Siebel workflow tasks.
• Part of Siebel upgrade project Siebel 7.5 to Siebel 8.1 and DB2 to Oracle database migration for Siebel application.

Environment & Tools: Siebel 7.5, Siebel 8.1.3, Chart Server, Oracle BI Publisher, Java1.5, Oracle 10g, iPlanet 10.0, Web logic Server, JDK 1.4, Eclipse 3.2, Oracle 10g, Windows XP, Solaris 10

Confidential, Lexington, KY

Lead Siebel Developer

• Involved in Client discussions for requirements and call reports.
• As Technical lead proposed solution and design to customer needs.
• Prepared High Level design document for the requirement.
• Prepared Low level technical design for the HLD
• Configured Siebel Application using tools per the Technical design.
• Participated in Code review

Skillset: Siebel 8.1 Tools Configuration, eScript, Oracle 10g, Windows 2003

Confidential

Siebel Developer & Production Support Analyst

• Involved in gathering and analyzing business requirements and converting them into technical specifications
• Developed use case diagrams, sequence diagrams as part of design documentation
• Prepared Design Documentation for Low Level User Interface and Detailed level Use Case
• Provided production support to the Siebel enterprise application - Siebel Call Center 8.0 (High Interactive) & Siebel ERM application (Standard Interactive)
• Set up Disaster Recovery System for the Production system, to cushion the impact of the disaster to the production system.
• Performed Server administration tasks and troubleshooting Siebel server issues.
• Configuring the Siebel tools to customize or modify the Siebel application per the client needs
• Configuration of Applets, Business Components, Business Service, Workflows, Links & Joins
• Scripting on Applets, Business Components & Business Service using eScript.
• Modifications in the Business Process Automation which included Workflow Process.
• Responsible for Production release - srf change, repository migration and other Admin tasks.
• Installed Siebel Server 8.0 enterprise servers and configured it for DR system.
• Created and activated new Object managers for DR system
• Modified the eapps.cfg and Apache Web Server’s httpd conf files for the new object managers to make the url to point the Object Managers.
• Developed Shell scripts and automated the synchronization to update the file system between Production and DR systems using cron jobs.

Skillset: Siebel 8.0 Tools Configuration, Siebel ERM application (Standard Interactive), Java Script, eScript, Oracle 8i, Oracle linux, Actuate Reports

Confidential, Sunnyvale, CA

Siebel Developer & Production Support Analyst

• Handling support tickets within agreed SLA with Help of Service Center Tool.
• Created / Modified BO, BC, View, Screen, Applet, Work Flows, Business Service & IO
• Created and Exposed new fields as per the business requirement.
• Extended and mapped extension columns as per the business needs.
• Configured Drill downs and Pick Applets.
• Created eService pages for knowledge base for people to check relevant troubleshooting steps or know how of their devices and to create service request to seek additional information or to create Service Repair Orders using self service module.
• Modifying web templates to change logos promotional images, offers and promotions for eService application.
• Worked on email response workflows that creates service request based on inbound emails.
• Involved in unit and regression testing.
• Responsible for Production release - srf change, repository migration and other Admin tasks.
• Created and Exposed new fields as per the business requirement.
• Created List and Form Applets and also modified existing ones in order to incorporate
• New fields defined in the business requirements documentation.
• Design the Business Object Layer and User Interface Layer establishing Joins, Links, Pick Applets and MVGs.
• Created and Executed ADM sessions from Stage Environment to Production environment for new product, offer, software releases.
• Compiling and changing Siebel repository files.
• Application Administration - User Creation, Mapping Views & Responsibilities

Skillset: Siebel 7.5, Siebel 7.8, Siebel eService 7.5, Siebel Tools, eScript, JavaScript, Solaris, Oracle DB