SUMMARY:

• 9 Years of IT Leadership, Resource Management and Project Management experience
• 10 Years of Salesforce experience
• 7 Years of Development experience
• 7 Years of Application Administration and Business Analysis experience
• 5 Years of Salesforce Architecture and Techno Functional experience
• Held various management positions ranging from manager to Director. Has solid experience in leading teams ranging from 5 to 20 members.
• Hands on experience with Salesforce Sales cloud, Service cloud, Marketing cloud, Communities and Portals. Used these skills not only to add a helping hand during time crunch situations but more importantly to get under the covers and understand critical deadlock situations of team and help mitigate and manage them with ease.
• Extensive experience in the areas of system analysis, design, development and implementation of ERP, CRM, BI, Client Server and Cloud applications in various industries.
• Extensive experience in Integration of Cloud applications with legacy CRM and ERP systems.
• Led Full life cycle of design and deployment of Salesforce implementations.
• Hands on experience with Service Cloud, Sales Cloud, Communities and Portals of Salesforce.
• Extensive experience in Application solutions from Concept stage to Realization stage including Requirement gathering, Fit Gap analysis, Design, Prototyping, Developing and Deploying.
• Hands on experience in Salesforce Administration and Development including workflows, validation rules, building custom objects, page layouts, Force.com Apex classes, Apex triggers, VF pages and controllers
• Extensive Experience in third party API tools, code migration tools like ChangeSets and Eclipse Ant
• Good experience on Salesforce security including Profiles, Permisssion sets, roles, role hierarchies etc
• Decent experience in Salesforce Reports and Dashboards.
• Good experience in evaluating, installing, configuring and maintaining Apps from Salesforce App Exchange.
• Pretty good expertise in creating a hand shake between cloud based and legacy systems to help archive cloud data to physical storage and also to upload actively used data to the cloud.
• Solid experience in Designing, deploying, maintaining and activating Disaster Recovery systems for large Enterprise Applications.
• Extensive experience in designing and deploying enterprise solutions using combination of technologies.
• Managed multiple projects related to HW, Firmware, OS, DB and application upgrades and their integration with modern cloud solutions.
• Clear understanding of fundamental system concepts, intra and inter system relationships.
• Clear understanding of Integration points of various systems and Inter system communications.
• Experience in PeopleSoft Financials/Portal/EPM/HRMS Applications - Accounts Receivable, Accounts Payable, General Ledger, Billing, Project Costing and Asset Management, HR, Payroll and Time & Labor, strong in People Tools, People Code, SQR, crystal reports and PS query.
• Very strong in using People Tools, Administration Tools, PeopleSoft DataManagement and related Web technologies.
• Experienced in design and implementation of processes and controls with good experience on SOX compliance

TECHNICAL SKILLS:

Elements Particulars Cloud Technologies: SalesForce, Sales Cloud, Service Cloud, SF Analytics, Communities and Portals.

SFDC Apps: ServiceMax, Pardot, Data.com, RemedyForce, Conga, Apttus, Steelbrick (SF CPQ)..

Disaster Recovery Systems: Analysis, Design, Implementation, maintenance and activation.

ERP: PeopleSoft(Financials, Portal, EPM, CRM, PeopleTools, DataManagement, Security Administration, Tuxedo and Jolt), Infinium(HR), SAP ( HR/FIN )

SalesForce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Reports, Quotes

SalesForce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Data Loader, Force.com Platform (Sandboxes, and Production)

SalesForce Integration Tools: Act On, Grid Buddies, Pay Pal Listeners, Recurley, Zoura, Case solution Apps, DBAmp, Informatica, Jitterbit.

Reporting: SFDC Reports and Dashboards, SQR, Crystal Reports

Business Intelligence: Cognos BI ( Impromptu, Transformer, PowerPlay, IWR, Upfront ), Business Objects and Data Services

Planning: Cognos EP series ( Contributor and Analyst )

LDAP: Microsoft AD, SunOne Directory Server

Version Control: Stat

Databases: DB2, SQLServer, Oracle, MySQL

Webserver: Weblogic, Websphere, IIS, Collaboration, SharePoint, Portal, SharePoint, Cognos Upfront, PS Portal

Doc management: Treno, ETL, SSIS, Informatica, Ascential DataStage, Web Tech, ASP, XML, Java

Programming Lang.: C, C++, VC++, VisualBasic, Apex, Prolog and Lisp

Monitoring: Foglight, Spotlight, QuestCentral, BMC Patrol and BigBrother

Operating Systems: AIX, Solaris, AS/400, WinNT

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Solution Architect/ DevManager

Responsibilities:

• Played the role of a Senior Solutions Architect reporting into Div CIO. This was more of a combination of multiple small projects in parallel to primarily support Sales and Marketing.
• Provided Salesforce Architecture and guidance and helped implement, configure and customize ServiceMax for Salesforce to help the Product service team. Led a team of 5 resources
• Had a lights on function moving in parallel with couple of Admins and a developer for maintenance and minor customizations requested by business.
• Led Synchronized Salesforce account creation process to work with existing Master Data system connected other legacy tools. Team of 2 salesforce developers, 1 admin, 1 ETL/SSIS developer.
• Worked on installation and configuraton of Pardot for Lead generation.
• Worked with business on a confidential requirement of Competitor Tracking. Worked on all phases of the requirement myself ranging from requirement gathering to design, development and deployment.

Confidential

Salesforce Solution Architect/Sr Director

• Set up sessions with Business Stake Holders to understand the functionalities they are expecting in Salesforce
• Gathered the meta data and source master data of business to ensure that it can be mapped to Salesforce
• Analyze the deviations from the standard functionality provided by Salesforce
• Created the fit gap analysis documents
• Helped generate high level design documents based on features and functionalities of Salesforce
• Made sure that we got the minimal needed apps, tools and licenses for our needs.
• Led a team of 6 developers, 2 admins and 2 Business Analysts
• Generate detailed design documents after discussions with the team on the right solution in Salesforce like using Workflows etc and trying to minimize coding
• Generate Tech specs for the Designs needed
• Help coordinate the development process by keeping the design open to changes based on discussions with the technical folks in regards to the usage of VF pages, Controllers and page layouts.
• Coordinated the timely delivery of each development module by ensuring that it is unit tested in Development Sandbox.
• Maintaining Change control and version control policies using Eclipse, Ant based tools and also through change set processes during early stages.
• Ensure the flow of code through complete life cycle, i.e. migrating it from Dev Sandbox to Integration sandbox and handing it over to QA team, working through the rework cycles till approval.
• Ensure the migration of code to Full UAT environment where the needed configuration is also added to ensure thorough user acceptance testing.
• Migrate the code to production and follow up with business periodically to ensure that it is functioning as expected.

Confidential

IT Delivery Director

• Worked in the capacity of Director of delivery for NTTDATA Cloud Services. NTTDATA is an IT Service provider firm specializing in Architecting, designing, deploying and maintaining software solutions for its clients. I worked on the cloud services team and was responsible for on time and on budget delivery of client projects.
• I was primarily responsible for Salesforce Vertical leading projects primarily related to Sales and Service clouds.
• Depending on the work demands, I was responsible for delivery of projects for up to three clients in parallel at times.
• On most projects I was responsible from concept stage, including, scoping, negotiation, requirement gathering, planning, designing, developing, testing and deploying solutions.
• Had experience in leading both implementation and maintenance projects with a mix of both Onsite and Offshore teams.
• Had to wear multiple hats and fill the gaps on the project, so depending on need was flexible and played the roles of BA, Architect, Tech Designer, Developer, Tester or migrator.
• Bottom line responsibility was to work with the client, communicate with them, deliver to them, negotiate with them….whatever it takes to keep the project on time and on budget and keep clients happy.

Confidential

Head of Applications Administration

• Worked on internal corporate IT department for NTTDATA. Began my career at NTTDATA (Formerly Keane Inc) as a Developer/Administrator for ERP and CRM domain and then got trained and expanded into SalesForce Domain. Slowly grew in ranks to take on more responsibilities and grew into Head of Applications Administration.
• My responsibilities include Leading Applications Administration team, providing direction, guidance and support to team members working on different technologies in the areas of
• Timely MRO ( Maintain, Repair, Operate ) functionalities
• Designing and deploying new tools and functionalities
• Understanding and staying up to date on interdependencies and relationships of various systems like HR, Finance, Reporting and Marketing that sit on different technology platforms.
• Providing Systems Architecture for new Projects and making sure that the new technology and functionality that they bring in is in synch with existing systems and functionality
• Design and Deployment of SalesForce
• Design and implementation of Enterprise wide SalesForce application
• Led the team in designing and deploying the needed customizations to SalesForce including requirement gathering from business to translating them to SalesForce realm to designing the tech specs.
• Provided architecture on various integration points of SalesForce to help make this system ensure communication to other existing systems and exchange the needed data seamlessly.
• Helped design various types of Web services to help intersystem data exchange.
• Was involved in all stages of testing and production deployment using both SalesForce change sets and Ant migration tools
• Responsible to help plan Disaster Recovery strategies and get them operational, as well as keep them current for multiple applications.
• Set up HA clusters for some applications
• Set up IBM HADR to set the databases to point in time recovery level
• Set up even SAN Level disk replication to overcome latency issues in using cross country data centers.
• Act as the technical point of contact of the team on the more time sensitive business critical issues
• Responsible to deliver systems design and support capabilities for business critical systems and strategic projects
• Responsible to play the role of project manager on medium scale team managed projects
• Planning, prioritizing and coordinating technical work on the floor
• Observing, identifying and enabling smooth hand off of work between resources of team working on different technologies.
• Identifying the technology gaps within the team, guiding, training and help provide training to team resources.