SUMMARY:

Seasoned Professional with more than 10 years of experience in information technology with strong Object - Oriented Analysis, designing and programming technical skills including 5+ years extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer, administrator and over 5+ years in Business Analysis, Agile Project Management, UAT and Software Quality Assurance (both manual and some automation).

• Familiar and well versed with various software development methodologies including Agile, Scrum, TDD, ATDD and waterfall.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, workflows, e-mail services and approval processes using customization & Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Expert in Sales and Support clouds.
• Proficiency in installing App Exchange applications.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C++, C#, Java.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SFDC: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL, Ajax Toolkit

Salesforce Integration Tools: Data Loader, Informatica

Languages: Apex, C, C++, C#, Java, J2EE, Servlets, JSP, JavaScript

Database: MYSQL, Oracle 9i, Oracle 10g, SQL Server

Web: HTML, XML, CSS, JavaScript, WSDL, Adobe Photoshop, Flash, Dreamweaver

Platforms: Windows NT/2000/XP Pro/Vista, Linux

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Developer/ Lightning Developer

Confidential, San Ramon, CA

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation. 
• Documented and shared the requirements with other SalesForce.com consultants for further implementation. 
• Develop portal solution using Lightning Components 
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com. 
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation. 
• Performed the roles of Salesforce.com Administrator/Developer in the organization. 
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards. 
• Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application. 
• Provide and organize documents via Salesforce CRM Content or the Documents tab in Customer portal. 
• Oversee and manage the implementation of the CRM application using salesforce.com methodologies. 
• Defined lookup and master-detail relationships on the objects. 
• Developed Visual Force Page according to the client's requirement. 
• Developed several Apex Triggers, Classes during the project lifecycle. 
• Worked with SOSL and SOQL queries to get data from different related objects 
• Invocated the queries and Apex methods from JavaScript 
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox. 
• Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment. 
• Created Support Pages for end users using HTML, jQuery, JavaScript, Visual Force. 
• Involved in Unit Testing, for the customizations and developments done during the project. 
• Interacted with testing and the development teams for the development and testing of the code. 
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI. 

Environment: Saleforce.com platform, Service Cloud, Apex, CRM, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML

Sr. Salesforce Developer/Offshore Coordinator

Confidential, Palo Alto, CA

Responsibilities:

• Involved in various activities of the project, like conducting review meetings with business and technical team, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements. Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization. 
• Participated in the Salesforce Lightning environment and carried out different lightning components to work on the Visualforce Pages (VF Pages) 
• Built and managed custom reports for sales manager and executives. 
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce. 
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes, the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application. 
• Attended daily meetings, weekly scrum meetings and sprint review meetings. 
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application. 
• Maintained to work with both Environments Classic as well as Lightning environment and some of the key features as following 
• Enhanced Report Charts 
• Hide totals and subgroup from Report View 
• Interactive filters when viewing reports 
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers. 
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce. 
• Used Streaming API to implement push and publish service as per the client requirement. 
• Created Profiles, Roles and Permission Sets for all the users in the organization. 
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce. 
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits. 
• Participated Asynchronous callouts with Open CTI 
• Developed product capabilities using Force.com, APEX, and Visualforce. 
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST) 
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules. 
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com. 
• Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema. 
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead. Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration. 
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users. 
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, and jQuery. 
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID. 
• Used the Sandbox for testing the developed App after migrating some test data from client application. Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data. 
• Worked with the User Acceptance Testing (UAT) team to help them understanding the functionalities of salesforce. 
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues. 

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, SQL Server Management Studio, HTML, Java Script, jQuery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer / Admin

Confidential, Richmond, VA

Responsibilities:

• Worked on various Salesforce.com standard objects including sales cloud and service cloud related objects. Followed agile development methodology for implementing the project. 
• Created various profiles, roles, and page layouts and configured the permissions based on the organization hierarchy requirements. 
• Designed and deployed custom tabs, validation rules, approval processes and auto-response for automating business logic. 
• Developed cascading style sheets (CSS) for creating effects in Visualforce pages. Created workflow rules and defined related tasks, email alerts, and field updates. 
• Experienced on S controls, Visualforce pages and page layouts according to the business requirements. 
• Installed the call center applications and allowed the end users to maintain a track history of customer's complaints. 
• Worked with Exacttarget.com to handle the customer email marketing and preformed statics on the results. 
• Created email templates and inbound emails using Visualforce for clients and customers. 
• Enabled chatter for the organization and to effectively communicate with the users in the organization. 
• Implementation of data loader for loading the data. Performed data cleanup and/or data migration to/from salesforce.com. 
• Developed business documents for Salesforce.com custom objects. Worked on different portals like self-service portal, partner portal and customer portal. 
• Implemented Salesforce.com web services client using sales force web services API, Java, XML and partner WSDL. 
• Developed several custom reports & dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel. Provided training for the business users about the system. 

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, WSDL, Windows

Salesforce Business Analyst / Admin

Confidential, San Francisco, CA

Responsibilities:

• SFDC requirement elicitation, converting business requirements to technical specifications, designing the solution and work closely with Stakeholders, Architects, Developers, QA and Deployment teams 
• Organized business and end user meetings for requirement discovery, analyze business needs and perform gap analysis 

  Configured Salesforce.com to meet business requirements including fields, page layouts, workflows, approvals and validation rules 

• Responsible for costing, estimating and planning projects 
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization 
• Migrated data from Traditional Applications to Sales Force Using Data Loader Utility 
• Created new Custom Objects, Assigned Fields, Dependent Pick-lists, Record Lists, Custom tabs, Components and Custom Apps 
• Worked extensively on Accounts, Contacts, Leads, Opportunities and Activities 
• Customized Objects for Layouts, Record Types and Validation Rules 
• Involved in Case Management with Workflow & Approval Process 
• Created Role hierarchy for Salesforce.com Applications 
• Implemented Field Level Security for sensitive data fields 
• Created Queues, Public Groups and Email Templates 
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team 
• Lifecycle methodologies: Agile Scrum

Environment: Saleforce.com CRM, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Windows

Salesforce Business Analyst

Confidential, New York, NY

Responsibilities:

• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the client/ end users and stakeholders 
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions 
• Created process flow diagrams for the business processes, screen prototypes and use cases by validating with SMEs 
• Developed use case document, system requirement specification document, traceability matrix and presentations for proposed solutions 
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards (Data Analytics) 
• Maintained project plans, task, defects/issues list 
• Worked closely with Development team to solve the gaps in Business requirements 
• Developed various Custom Objects, Profiles, Roles, Reports and Tabs for different user profiles based on the need in the organization 
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements 
• Created test scripts, executed UAT, participated in QA process and developed training materials 

Environment: Saleforce.com CRM, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Windows

Business Analyst                                                                          

Confidential, Houston, TX

Responsibilities:

• Validated CenterPoint Energy’s application supporting tools, Middleware, Tools to IHPUM (Integrated High-Performance Utility Model) Heat map
• Assisted in analyzing CenterPoint Energy’s application portfolio to determine the current state and identify potential value that may be obtained through optimization of the applications.
• Assisted in analyzing CenterPoint Energy’s middleware applications to determine the current state and identify potential value that may be obtained through rationalization and cost of the tools and technologies leveraged by IT in service delivery.
• Assisted in characterizing current state of CenterPoint Energy’s application portfolio by reviewing the financial, strategic alignment, application disposition, technical and functional adequacy.
• Identify and prioritize functional capability areas with CenterPoint Energy business units with the greatest potential optimization and cost reduction.
• Assisted in defining the road map for the validation and implementation of the future state blueprints
• Gathered and document business requirements for Intranet using SharePoint 2010
• Document and develop test plans for UAT testing in HP Quality Center based on requirements
• Include tests for both graphic and data-driven results
• Review and re-design business process flows
• Maintained and updated documentation in Microsoft SharePoint
• Assist in determining user roles and authorization requirements to restricted and confidential data
• Work with business to determine reporting requirements and design report formats
• Support integration testing and user acceptance testing
• Manage track and posting of project deliverables using Microsoft Project

Environment:   Microsoft Office 2010 (Outlook, Word, Excel, Visio, Access), Microsoft SharePoint 2010, SQL

Business Analyst                                                                                                            

Confidential, Elko, NV                                                                                                             

Responsibilities:

• Understanding the legacy applications, talking to Business Users, documenting the ‘As is’ process, creating Business Architecture Diagrams, Process Design Documents, HLD, LLD for the new process.
• Analyzing requirements for process workflow changes, changes to data model, data transformations required, Business Rules needs, new UI requirements and determining modifications required to the existing UI screens.
• Conducting sessions on elaboration items to ensure all risks are identified, prioritized, discussed, mitigated or workaround solution decided.
• Analyzing Reporting requirements, creating Report specifications for developers.
• Conducting user story discussion sessions with business users and developers to elicit requirements, create sub user stories, decide on the acceptance criteria.
• Showcase newly developed functionality to Business user, get feedback and signoff. Ensure newly developed functionality is as per the requirements.
• Assist Business Users in User Acceptance Testing UAT. Created and maintained the Requirement Traceability Matrix (RTM).
• Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents.
• Worked on data profiling and analysis and assisted in the extraction, Transform and load (ETL) process.
• Provided management with metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Designed the look-n-feel requirements of the application through wire framing using MS Visio, for better illustration of the application to research team and portfolio managers.
• Performed risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Developed Training Strategy, web based training materials and conducted end user training.

Environment: MS Office (Word, Excel, PowerPoint), SQL, MS Visio, MS SharePoint, MS Project, SAP PLM.