SUMMARY:

• Strong leadership, analytical, and communication skills
• Expert CRM, Integration, and Data Migration Solution Architect
• Experienced in business applications dev management
• Consistent scoping & execution of many releases
• Expert at CRM Business Processes in Sales, Services, PRM and Marketing domains
• Strong knowledge of Agile methodologies

TECHNICAL SKILL SET:

Technologies/CRM: Salesforce, Salesforce CPQ (Steelbrick), MuleSoft

Development Tools: Anypoint Studio, Source Tree, GIT, Sublime, Mavensmate

Development Languages: JavaScript, HTML, Apex, SOQL, SQL, PLSQL, C, CGI/PERL, HTML, Shell Scripts

Operating Systems: Linux, Windows

RDBMS: Oracle, Microsoft Access

WORK EXPERIENCE:

Confidential, Santa Clara, CA

Solution Architect & Tech Lead

• Established metrics and methods for estimation of User stories
• Streamlined the release management process
• Worked with multiple Product Owners to develop solutions against quarterly roadmap
• Worked with Product Owners and Business Analysts to review stories and split them into Minimum Marketable features.
• Scoped/estimated velocity of user stories for sprints
• Set design review meetings, and ensured team members' understanding of requirements and proposed design
• Mentored and coached the team
• Conducted code/architecture reviews
• Responsible for solution design and technical code review
• Migrated Sales and Master Data from legacy system to Salesforce with 98% accuracy for transactional data and 100% for Pricing data
• Analyzing the legacy systems and identifying the tools/architecture to successfully migrate the data.
• Guiding the development of migration processes
• Planning, tracking, development and overall success of data migration activities
• Architected MuleSoft solution for the flow of Account/Address/Contact data between Salesforce and the ERP system.
• Designed MuleSoft solutions for monthly cost and FX rates batch updates to Salesforce.
• Designed a framework for a queuing mechanism in Salesforce using Push Topics on Custom Objects to ensure guaranteed message delivery
• Scoped, estimated and managed development for ongoing maintenance releases and new enhancements to the Siebel Application.
• Provided innovative solutions to fix design gaps.
• SME for Sales and Services Modules in Siebel.
• Integrated Siebel Open UI with Knowledge Base Tool Mind Touch using Rest Web Services.
• Worked on POC for Service Region Data Visualization using open source technologies like Hadoop and Pentaho.
• Expert at creating reports and designing dashboards in OBIEE
• Expert at creating BI Publisher reports
• Gathered business requirements and analyzed data from source systems. Created technical design documents.
• Installed BI Publisher 11.1.1.5.0 on Linux Servers and set up 6 environments including Production. Designed, developed, and deployed easy to maintain and scalable reports using PLSQL & event Triggers, and deployed to Production.
• Integrated BI Publisher with Siebel using symbolic URLs.
• Implemented a POC to verify the feasibility of running custom reports using direct integration of Siebel and BI Publisher to print reports using the Reports Icon.
• Worked with users to design the UI of the Opportunities, Accounts, Contacts and Activities forms within Outlook.
• Integrated Leads, Opportunities, Accounts, Contacts and Activities modules with Outlook CRM.
• Extended the OOB integration objects and did custom configuration to establish seamless integration between Siebel and Outlook.

Confidential, Alameda, CA

Business Applications Architect

• Created reports and designed dashboards in OBIEE like the lead to cash report and reports to track the progression of an Opportunity in a Quarter using slow changing dimensions.
• Created BI Publisher reports
• Created Marketing segments
• Worked on the implementation of Siebel eChannel
• Installed and configured the LDAP authentication for the user login process
• Analyzed requirements, identified gaps and proposed technical solutions
• Designed and implemented a custom solution to integrate Partner Registration Form on an external Portal with the user creation in Siebel using Web Services
• Customized the eChannel application according to business requirements.
• Uploaded legacy data using EIM and Siebel Object Interface (Siebel COM)
• Set up the real time Trillium Cleanser and Matcher for Siebel. Modified browser scripts to facilitate real time Address Cleansing
• Used EIM extensively to load cleansed legacy Address and Account data into Siebel 7.8
• Created Outbound web services, Integration Objects and Integration Workflows to do real time customer verification in Oracle EBS
• Extensively coded and configured application to fulfill difficult requirements to meet business needs
• Created workflows to meeting business requirements
• Automated the custom approval process within Siebel
• Implemented state models to restrict the transitions on Quote Status and to lock the Quote once it is submitted
• Worked on Web leads automation. Created an Inbound web service to create Responses for users registering to download whitepapers from the company website
• Enhanced the Process flow for Lead Management
• Set up dynamic Prospect/Contact assignment when Campaigns are loaded.
• Set up outbound Campaigns, Programs, Offers, Campaign Management, and List Management
• Worked on Campaign Management module to set up Marketing Campaign Programs.
• Set up offer Templates with invitation letters/email templates
• Integrated OBIEE application with Siebel to enable segmentation of Contacts and Prospects

Confidential, Sunnyvale, CA

Programmer Analyst

• Actively involved in Siebel Tools development and maintenance
• Prepared technical design documents for configuration
• Generated new database templates, executed data extracts and local database initialization to populate data
• Created new Workflow Policies and Business Services
• Created and modified Business Services using Siebel eScript to achieve various functionalities like pricing and discounting
• Performed more sophisticated data validations and data manipulations using Siebel eScripts and BusComp events
• Expert knowledge in Customizable Products, Product Scripts, Rules Designer, UI Designer
• Skilled in configuring highly complex product structures to meet the expected functionality with minimum performance impact
• Created a large number of Complex Customizable Products with more than 500 products and close to 1000 rules
• Created the Class definition, attributes, List of Value definition for these Complex Products
• Implemented dynamic Smart Parts to generate Part Numbers for simple products and bundles defined in Customizable product
• Involved analysis of business requirements, developing Customizable Product design and documentation