SUMMARY:

• Have around 9+ years of work Experience as a Sales force Consultant. Have strong experience in complete life cycle of Salesforce - CRM involved in Business Requirement gathering, configurations, administration, developing, deployment and data migration enhancing applications and support all kind of Salesforce activities ranging from management of various projects simultaneously providing technical solutions in these areas. Having a rich experience in Client engagement, Pre-sales and Strategic consulting by providing road maps, Presentation and reporting. Good in understanding Software Development Life Cycle methodologies. Requirements gathering, structured coding, software test development/testing, software documentation, Deployment & data Migration from their legacy systems and maintaining all kinds of artifacts in the repository.
• Manage stakeholder interaction at all levels across the business within the project.
• Conducting workshops and gathering business requirements for ongoing and new projects from clients. Experience in analyzing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement
• Created Use Cases, Data Flow diagrams, Use Case diagrams and Activity diagrams using MS Visio.
• Documented and reviewed the requirement specifications as Business Requirements documents. Created Requirements Traceability Matrix (RTM) from Functional Specifications.
• Create and maintain project plans and project schedules; timely execute the project within planned cost and timelines
• Translating business requirements into Detailed Technical & Functional Design documents.
• Analyzing the gaps in the business requirements and providing the value-ad technical suggestion in completing the gaps
• Adept in analyzing business requirements and mapping business processes to software systems
• Expertise in Saleforce.com Implementation which includes Configuration level activities and mapping of, Customization activities like Apex Classes, Triggers, Visual force pages and Controllers.
• Recommend domain related best practices in Solution Design and Application Architecture.
• Review the product Requirement designed by Functional Team.
• Co-ordinate with the developers and monitor project progress
• Monitored and Mentored project team members.
• Delivered Salesforce.com trainings and End User Trainings to customers post go live.

TECHNICAL SKILLS:

Packages/Products: Salesforce.com, Force.com, SAP - CRM,AWS S3, Salesforce Mobile (iPhone, Blackberry, iPad),Chatter (Employee Collaboration)

Operating Systems: Windows NT / 2000 / 9x and MS-DOS, Linux

Languages: APEX, Understanding of C, C++.

Data Loader Tools: Salesforce Data Loader, Informatica Data Loader

Hardware: Installations, Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential

Lead Consultant

• Leads Various sessions with the customer team to help socialize the functionality being built
• Regularly evaluates functionality built against strategic objectives and vision
• To analyze the current Samsung CRM systems and migrate the data into the Hp CRM system.
• Migration of various Samsung CRM data into the HP CRM data.
• Archiving the old CRM data into the Amazon S3.
• Archiving the data with secured Amazon key management

Confidential

Lead Consultant

• Interacting with the different business stake holders and understanding the business requirements and functional specifications of the client application
• To develop and maintain the current Corning sales force system and track their customers and partners.
• Responsible for Application programming development in Agile Methodology.
• Automation of the Approval process for quick responses.
• The code developed needs to be reviewed, tested and deployed into production.
• Deploying the environment from different sandboxes to production.
• Supporting in the build phase and in the UAT (User Acceptance Test) phase.

Confidential

Project Lead

• Lead the project from the scratch to the end.
• Conducting the workshops for understanding their business and translating them into Salesforce business requirements.
• Designing the application after design finalization and sign off by the business users.
• Supporting in the build phase and in the UAT (User Acceptance Test) phase.
• Helping the test team in bug fixing, resolving technical issues and testing.
• Deploying the environment from different sandboxes to production.
• Migration of the data from the legacy system to Salesforce using the data loader.
• Responsible for Application programming development in Agile Methodology.

Confidential

Project Lead

• Understanding the business requirements and functional specifications of the client application
• Building the application after design finalization and sign off by the business users.
• Coding & Developing the Application as per the client requirements.
• Supporting in the build phase and in the UAT (User Acceptance Test) phase.
• Helping the test team in bug fixing, resolving technical issues and testing.
• Deploying the environment from different sandboxes to production.
• Responsible for Application programming development in Agile Methodology.

Confidential

Business Analyst

• As Business Analyst, worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
• Collaboration with Onsite team and client team to understand the business requirement and suggesting various designs for the solution.
• Have been a part of Requirement Analysis (RTM) and have helped in the solutioning /mapping the business requirements to the Salesforce.com platform.
• Creation of Functional & Technical Design Documents.
• Business requirements gathering by conducting Workshops .Performing Gap Analysis and documenting the detailed requirements. Delivering technical designs based on the requirements. Preparing artifacts for design sign-off from the customer. Responsible for Application programming development in Agile Methodology. Preparation of test environment configurations Build Deployment to various sandbox environments

Confidential

Business Analyst

• Worked as a Functional Consultant with the client team on creation of To-Be process mappings and
• Functional flows for the Sales and Service modules of the project at offshore and onshore locations.
• Work with the Client Track Leads for gathering the Client Requirements, understanding the business of the client and providing implementation solutions on Salesforce.com by mapping out their existing Business processes and providing system based solution for it.
• Transferring the gathered business requirements and passing it onto the development team for build and solution implementation.
•  Used Agile Methodology and created User Stories to facilitate development of software functionalities, user interfaces, and system architecture. This included detailing relevant assumptions, constraints and success criteria to the individual User Stories
•  Analysis of Account and Territory Management, Opportunity Management, Case Management and
• Contact Center, Site Installations, Training and Service Fulfillment processes, Knowledge Management,
• ServiceMax and giving input to the technical architects in the project.
•  Giving process demonstrations to the client team for acceptance of the built solution and taking feedback on the same.
• Reviewing the deliverables and ensuring the quality and reporting to management.
• Creating User Requirement Documents, Functional Requirement Documents, System Design
• Documents and System Integration Testing Documents.
•  Doing the end to end System Testing and identifying the gaps in development per the business flow. .
•  Agile project - Scrum process

Confidential

Consultant

• Business requirement gathering and analysis and Architecting the Process.
• Review the Product Requirement designed by Functional Team
• Application design and architecture.
• Designing the requirements into Detailed Technical Design documents
• Coordinate with the developers and constantly track the status of the work.
• Code review for the issues done by the developers
• Conducted end-users training sessions for Sales users, Support users.
• Working with Data Loader and Force.com IDEs.

Confidential

Data Analyst

• Maintain the Leads, Accounts, Budget information as Excel style formats and creating Visual Force Reports.
• Working with Data Loader and Force.com IDEs.
• Building Several Reports and Dashboards
• Involved in Customer Support.
• On-going system enhancement and migrating the data from the old system to the current salesforce system.