SUMMARY:

A certified Salesforce.com professional with over 3+ years of experience worked as a Salesforce Developer, Salesforce administrator, Quality analyst. Extensive experience working with various Software Development Methodologies such as Agile Scrum, Waterfall, and Rational Unified Process (RUP). Hands - on experience in Salesforce.com CRM, Force.com platform, project management and delivering projects. Deep understanding and working experience in Sales, Sales cloud, Service cloud customer service, Marketing and business process.

EXPERTISE AREA:

• Good Knowledge and experience with  Salesforce CRM projects using  Salesforce.com, Force.com.
• Good understanding of Lightning Concepts which includes the Lightning Component Framework and actively involved in building lightning component using the aura framework. 
• Experience working with  Salesforce.com Service cloud, Sales cloud as well as marketing cloud and configuring Administration setup on  salesforce.com platform. 
• Experience in Customization , Administration , Configuration , Implementation and Support of Salesforce  CRM and  Salesforce SFA applications based on Apex Language and leveraging Force.com. 
• Experienced in creating Picklists , Dependent Picklist , Tabs, Role based Page layouts , Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes
• Created multiple  Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in  Lightning  Applications.    
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in developing UI using Visualforce pages and providing business logics using Apex and Aura. 
• Experienced in Creating Roles , Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow . 
• Experience in developing client-specific solutions on force.com platform using Apex classes , Triggers , Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax. 
• Having good knowledge on  Salesforce to Salesforce helped partner organizations to share data in more secured and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Proficient in Data Migrating from Traditional Application into  salesforce using Import Wizard and Data Loader Utility.
• Experience in customizing & Integrating the VB3 with Salesforce CRM .
• Experience in configuring & customizing the Steel Brick CPQ , Commissions(Xactly).
• Analyzed Business and Product owner requirements to identify and evaluate business requirements pertaining to all functions of the CRM/CPQ (Configure, Price and Quote)  
• Experience working with QlikView Business analytics tool for Simplifying Data visualization, Sorting.
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History. 
• Proficient in user interface and web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP .

TECHNICAL SKILLS:

SalesforceTechnologies: Apex, Visualforce Pages/Components, Salesforce Lightning, Apex Web Services, Workflow & Approvals, Dashboards, SOQL, SOSL.

Salesforce Tools: Force.com plug-in, Data Loader Force.com Explorer, Force.com, Migration Tool, Force.com Excel Connector.

Languages&Technologies: Apex, Aura Framework, C, C++, Java, SQL, Java Script, HTML, XML, CSS, AJAX, Apache

Operating Systems: Windows 7/8/ XP Pro / Vista, Windows Server 2000 / 2003

Databases: SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

Salesforce Developer

Responsibilities:

• Actively participated in various stages of Software Development Life Cycle (SDLC)
• Strong development experience with Apex Language by implementing Apex Classes ,
• Leverage Salesforce.com tools like workflows, Process Builder, validation rules, custom fields and objects to improve sales processes 
• Customized Page layouts for Opportunity, Contacts and Accounts depending upon user Roles, and Groups  
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes  
• Involved Performing administrative tasks such as customizing Formula fields for calculation , validation rules , creating custom reports and dashboards to track the usage for productivity and performance, managing CRM content.
• Create, execute and deliver sales reports using Business Objects and Excel for internal staff and external customers including budgets, sales, quota.
• Execute sales quota reporting and delivery processes across different product categories and specific models  
• Involved in configuration and design of  Service cloud , Sales Cloud  and force.com solutions with an emphasis on  Service Cloud Solutions .
• Creating workflow rules and defining related tasks, time triggered tasks , email alerts , business logic.
• Creating email templates , approval processes , approval page layouts and defined approval actions on them to automate the processes.
• Maintain security models in sales tools , including roles , profiles , and sharing rules . 
• Assist with tool development and data integration.
• Extended standard native Force.com functionality using Visualforce, Apex, AJAX, jQuery and Web services  like SOAP & REST . 
• Integrated the web services  by generating the necessary stubs from the WSDL files for extracting the data from the homegrown application by using the homegrown web services.
• Used JavaScript , CSS, Ajax for performing validation and assigning style sheet to the visual force page respectively along with some concepts of Aura framework are used, developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in  Lightning  Applications.    
• Created multiple  Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for data migration , insert, update, and bulk import or export of data.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects. 
• Worked Commission tool Xactly for estimating and forecasting of the Current Deals and Future Deals which are to be Closed and generated Reports for the forecasts.
• Created Communities for leveraging the customer needs or vice versa.
• Involving into VB3 technology with some advanced functionality of  Salesforce .
• Worked VB3 technology and SFDC Integration with Oracle . 
• Created Marketing Community , Customer Support Community , Sales Community and enabled chatter share ideas, knowledge between various stakeholders .

Environment : Salesforce.com platform, Salesforce Lightning, Sandbox data loading, Service Now, Service Cloud, Change Management, VB3 software, Dupe blocker, Data Loader, Informatica, Xactly workbench, Apex, Aura Framework, HTML, CSS, Ajax, Java Scripting Developer Console, Eclipse IDE.

Confidential, Dallas, Texas

Salesforce Administrator

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application 
• Created and maintained fields, views, reports, dashboards, campaigns and other  salesforce.com objects and functions .  
• Worked on advanced fields like Pick lists , dependent pick lists , validation rules for custom objects. 
• Maintain security models in sales tools, including roles, profiles, and sharing rules. 
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. 
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels , and maintained overall Salesforce configurations.
• Implemented Apex classes and triggers and linked them to Workflows that were already implemented in the system.
• Responsible for regular data uploads , generating and compiling reports as well as providing first line support for internal users on feature requests, problems, and questions  
• Working knowledge in generating Reports, dashboards , customizing the reports and analyzing the reports in Salesforce. 
• Created Profiles , Users and implemented sharing rules , Role hierarchies, Record level permissions to provide data access among different users. 
• Organized business and end user meetings for discovery, business needs gathering and gap analysis .
• Provided support ongoing salesforce.com maintenance administration services including periodic data cleansing, custom objects , workflow, triggers and campaign management. 

Environment:   Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and controllers), sandbox data loading, Eclipse IDE, Workflows and Approvals, Data Loader, Apex explorer, Salesforce chatter.

Confidential

Salesforce Developer /Salesforce Administrator/ Jr Quality Analyst

Responsibilities:

• Developed and Tested the company's Salesforce CRM application 
• Worked closely with Business Users together requirements, analyzed and documented the functional steps 
• Experienced in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports  
• Experienced in working on  Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform 
• Setup Role hierarchy and create sharing rules to limit data visibility.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. 
• Developed Apex Triggers, Apex Classes for implementing customizations requested by business users across various objects. 
• Written and tuned SOQL, SOSL with consideration of Governor Limits for querying across large datasets and performed DML operations. 
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets .
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels , and maintained overall Salesforce configurations.
• Designed and developed the Custom Objects , Page Layouts , Custom tabs , Components based on the requirements 
• Involving into Steel Brick CPQ  Pricing Configuration with some advanced functionality of  Salesforce .
• Worked Steel Brick CPQ implementation and SFDC Integration with Oracle . 
• Worked on Steel Brick CPQ support project to solve ongoing bugs/issues/enhancement on project 
• Performed UAT testing on the application
• Created, Analyzed and Updated Test Plans, Test Estimates, Test Data, Test Scenarios, Test Scripts, Test Cases, and Requirement Traceability Metrics Status/Summary Reports.
• Developed and executed test cases and automation regression testing using Selenium Web Driver
• Used BDD framework to develop Cucumber Step Definitions , Scenarios and Features using acceptance criteria which was produced by business analyst to perform UAT testing. Coordinated all testing activities
• Developed Cucumber Html, JSON test reports for analyzing the test outputs
• Conducted manual testing of the web application.
• Analyzed test results, tracked the defects and generated reports using JIRA . 
• Involved in executing SQL queries functions and packages for backend testing. 
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Created user guides for End user training 
• Organized business and end user meetings for discovery, business needs gathering and gap analysis .

Environment :  Salesforce.com (SFDC, CRM Provider), Custom objects, Layout, Apex API, SOQL (Sales Force Object Query Language), Import Wizard, Apex Data Loader, Selenium Web driver, JIRA