SUMMARY:

• Overall 8 years of experience and 5 years of experience as a salesforce CRM as Developer/Admin.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Expertise in Agile, implemented Agile Methodology in various projects.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Worked on Standard Controllers, Custom Controllers and Controller Extensions.
• Basic Knowledge of Integration using REST and SOAP API.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Designed various Web pages in Visual Force for functional needs within Salesforce along with Process Builder and Lightning Components.
• Experience in data migration using Import wizard, Data Loader.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Having good working knowledge in querying databases such as SOQL & SOSL queries using Force.com Explorer.
• Proficient Experienced in various Governor Limits and in optimization of existing Governor limits.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Good knowledge on Sales Cloud and Service Cloud which includes Campaign Management, Lead Management, Case and Solution Management.
• collaborating with other members of the Client Services team to test functional and rendering quality for new solutions, and for preparing the ongoing program for execution by either the customer or The Email Company’s Client Services team.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Experience in working with Development team for solving the Complex Business requirements.
• Ability to adapt to any environment such as working with small or large groups or independently with expert level communication skills.

TECHNICAL SKILLS:

Salesforce: Custom Settings, Salesforce Customization, Apex, Triggers, Test Classes, Batch Apex, Schedule Apex

Web Technologies: HTML, Visual Force, Java Script, Ajax.

IDE’s: SVN IDE, Force.com IDE

Database: SOQL, SOSL, Data Loader, Import Wizard

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Salesforce Developer/Admin

Responsibilities:

• Executed the entire project on Agile Methodology.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in Lead capturing based on Email marketing and qualifying the Lead through third party Marketo and Auto Lead Conversion.
• Developed visualforce page with apex controller, batch apex, Triggers and Schedule apex.
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunity, Campaigns, Reports and Dashboards.
• Created and used Email templates in HTML and Visual Force.
• Experience in Apttus CPQ configuration process. 
• Designing Exact Target Marketing Cloud Services tools and scripting language(i.e.AMP Script) to deliver highly dynamic and personalized content
• Using SOQL and SOSL for fetching records.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Involved in analyzing business needs and gathering requirements.
• Created new User Accounts and assigned Profiles as per their Role Hierarchy.
• Defined Org wide default to restrict access from users.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Implemented Case Management for internal help IT desk to automate support functions like case and solution management.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com. Extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: SaleForce.com platform, Visual Force Pages & Controllers, NetSuite API and NetSuite integration with Boomi, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Apex Language, Apex Class, Apex Triggers, Data Loader, HTML, Java Script, Force.com IDE (Eclipse).

Confidential, Jackson, Michigan

Salesforce Developer

Responsibilities:

• Developed visualforce pages, Triggers, Batch apex, schedule apex.
• Worked in two module named as Hospital management, Pharmacy Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Reports and Dashboards.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Maintained user accounts and managed the profiles along with Role Hierarchy
• Created Custom formula fields, Rollup summary to provide a better flow of information.
• Used Workflows, Validation Rules and Approval Processes to provide a better functionality to the Data Model.
• Dealt with providing Sharing and security to the Organization using OWD, Sharing Rules and Manual Sharing.
• Data Migration (from Oracle to salesforce.com) using Data loader.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), NetSuite API and NetSuite integration with Boomi, Apex Language, Apex Class, Apex Triggers, Data Loader, HTML, Java Script, Eclipse IDE.

Confidential, San Ramon, CA

Salesforce Developer

Responsibilities:

• Implementation of Lead, Contact and Opportunity Management in Salesforce.com.
• Implementation of Web to Lead and Web to Case in Salesforce.com.
• Developed several Apex Triggers, Classes during the project lifecycle.
• Migration of S Controls to Apex and Visual force.
• Developed visual force pages and components to organize data in a way expected by the business.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Workflows to update information in Salesforce.com

Environment: SaleForce.com platform, Visual Force Pages, custom controllers and extensions, NetSuite API and NetSuite integration with Boomi, Workflow & Approvals, Setup Activities, Apex Language, Apex Triggers, SOQL, SOSL, Data Loader, HTML, Java Script, Eclipse IDE.

Confidential, Foster City, CA

Salesforce Administrator

Responsibilities:

• Involved in business process reviews and reviewed the systems and related documentation.
• Involved in customization of the apps to suit the functional needs of the organization.
• Designed and Implemented Page layouts and Custom tabs to suit the needs of the application.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Reports and Dashboard.
• Created pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships and formula fields.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Designed and developed validation rules and configuration within Salesforce.com.
• Used Sales Force Automation (SFA) for Opportunity Management, Account and Contact Management by using Workflow.

Environment: SaleForce.com platform, Custom Objects, Page Layouts, Visual Force Pages, Custom tabs, Workflow & Approvals, Reports and Dashboard., Email Services, Web Services, Data Loader.