PROFESSIONAL SUMMARY:

• Worked on the various Application modules such as Call Center, Sales and Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform of communities.
• Strong knowledge of SDLC and experience with multiple implementations across various projects.
• Creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced using single sign on for different applications.
• Installed and implemented various third - party applications (Apps) from App Exchange like DocuSign, job science, map anything, Lightening App Builder, Workbench tool, Chatter. 
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening. 
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience with using SOAP web services for communicating with external systems and REST API for communicating with internal PHP system.
• Experienced in developing Visual Force Pages, Custom Components, Custom Controllers, and Controller Extensions.
• Experienced with Advanced Salesforce development in creating Objects, Triggers, S-controls, Standard Controllers, APEX language, Force.com custom development, triggers, controllers, Force.com, Custom Controllers and Controller Extensions, SOAP and REST APIs, JSON.
• Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.
• Experienced in Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile applications, social and online marketing.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Experience in working with Offshore Teams.

TECHNICAL SKILLS:

Programming Languages: JAVA, C, C++, OOPS, Python, HTML, CSS

Software Skills: Outlook, Access, Excel, Word, PowerPoint

RDBMS/ NoSQL DB: Oracle, MySQL, Microsoft SQL Server, Mongo DB

Tools: Eclipse, Net Beans, ITSM

Web/Application Servers: Apache Tomcat.

Operating Systems: Windows, UNIX and Linux.

Building and Testing Tools: Maven, JUnit, GIT, JENKINS

Salesforce Technologies: Apex Triggers, Apex Classes, Visual Force Pages, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow &Approvals, Dashboards, SOQL, SOSL, Reports, Analytic Snapshots, Custom Objects, Apex Data Loader

WORK EXPERIENCE:

Confidential, TX

SDA/ Salesforce Developer

Responsibilities:

• Performed the role of SalesForce.com Developer and Administrator in the organization. 
• Designed and developed VisualForce Pages to meet various functional needs. 
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases. 
• Used Apex classes and Visual force page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products and price books. 
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards. 
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Develop re-usable in UI components with the lightening components frameworks.
• Monitored, documented and problem solved issues after implementation of Single-Sign On.
• Created Process Builder and the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Implemented REST Endpoint Apex classes for inbound web services
• Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Used Force.com to develop the p Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Administered and optimized Salesforce and Pardot accounts by maintaining clean data, implementing creative.
• Participate in cross-application integration testing and system testing and worked with team members in the defect resolution process.
• Used the sandbox for testing and migrated the code to the deployment instance after testing. 
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard. 
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods. 
• Develop re-usable in UI components with the lightening components frameworks.
• Developed and presented POC for Knowledge Management, Salesforce Ideas and case creation app using Lightening component (aura frame work).

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, SOAP, REST, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, GitHub.

Confidential, NJ

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for communities and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business centers. 
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Extensively worked on designing the ETL process and creating source to target (STT) mapping.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Designed and tested Control-M jobs to trigger the Informatic workflows.
• Researched the latest information technology security trends and developed sales cloud security standard for the client.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support. Administrated and monitored the company’s Sales force CRM application.
• Migrated data from Excel / CSV files to SFDC using Data Loader.
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas.
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Data Loader, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Production environment.

Confidential

Salesforce Developer/ Admin

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized tabs for among different business users groups and business centers. 
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Worked on migration for the client by using different migration tools.(Data loader, DBSync)
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Document the configuration and development changes and follow the plan during the release process
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application. 
• Developed and maintained SFDC reports and dashboards for management review. 
• Analyzed policies with regard to customer service efficiency; recommended and implemented
• Process improvements. Developed custom portal for customer using apex and visual force pages.
• Designed a custom portal where all the documents related to customer are maintained and automatically updated on a monthly basis for statements.

Environment: Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox