PROFESSIONAL SUMMARY:

• Over 7+ years of professional experience as a software consultant, with nearly 6years of experience on Salesforce CRM platform as system Analyst/Admin working with sales and service cloud.
• Good experience in designing of Custom Fields, Custom Objects, Pick list, Role Based page Layouts, Workflow Approval, Validation Rules, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, relationships, lookups Design of Visualforce Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills.
• Extensive experience in using Roles, Profiles, Email Services, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Strong experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Good experience with Configuration, Development, Customization and Support experience on Salesforce.com Platform.
• Possess Good Knowledge of CRM processes like Customer Service, Marketing, Sales and Business processes, Customer Support and recommended solutions to improve their processes using Salesforce.com.
• Experience in various stages of Software Development Lifecycle (SDLC) including analysis requirement engineering, development, deployment and maintenance of web-based and portals based Object oriented enterprise applications.
• Experience in working of Sales cloud and Service cloud.
• Experience with Managing the complex data Experience in integrating App Exchange Applications with salesforce, Mass E-mail Management, Application management using Force.com Plug-in& Eclipse IDE in Sandbox and Production Environments.
• Proficient in all Phases of Software Development Lifecycle including requirements definition, analysis, prototype, solution design, Configuration, Code Development, unit Testing, Deployment and Support.
• Experience in developing client-specific solutions on force.com platform using Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL, and handling Apex Governor Limits to achieve complex business functionality.
• Experience performing data migration from Legacy systems using Data Loader, Workbench, and Import Wizard.
• Experience in writing Apex Classes and Triggers, Creating Visualforce pages maintaining Visualforce Components, Building Apps on Force.com IDE, using SOQL, SOSL, MVC Architecture and DML statements.
• Developed Custom Controllers, Controller Extension and awareness of the Governor limits for a Multi-Tenant Environment.
• Implemented and Delivered projects under Agile Development Environment and Test Driven Environments with large and small project teams.
• Hands on Experience of Salesforce Web Services API like REST, Bulk &SOAP.
• Hands on experience with HTML, XML, CSS, JQuery, JavaScript and AJAX.
• Excellent analytical, de-bugging skills and documentation skills.
• Having very good knowledge on Apex Triggers, Batch Apex and Scheduled Apex.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external SOAP and REST Web Services to the system for functional needs.
• Experience with Lightning app development.
• Involved in Salesforce.com Application Setup activities and customized the Applications to match the functional needs of the organization.
• Expertise in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with Force.com plug-in, ANT migration tool, Apex Data Loader, jitter bit Data loader, Import Wizard and Excel Connector.
• Excellent analytical, interpersonal and communication skills, fast learner, hardworking and good team player.
• Excellent problem solving skills accustomed to working in both large and small environments.

TECHNICAL SKILLS:

Force.com: Data Loader, Import Wizard, Visual Force Page, Sandbox

Programming Languages: C, C#, Java, SQL, JavaScript, Apex

Web Technologies: XML, XSL, HTML, CSS, AJAX

Project Management: Waterfall, Agile

Tools: Microsoft Office

Operating System: Windows, IOS, Red Hat Linux and Unix.

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL and RDBMS.

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Page Layouts, Workflow and approvals, Email Templates, Sales cloud, Service cloud, Integration, Migration, and Validation rules, Apex Data Loader.

PROFESSIONAL EXPERIENCE:

Confidential, HOUSTON, TX

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administration in the organization.
• Worked on various Salesforce.com Standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Design and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, workflow rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Played the role of Salesforce.com Administrator, Analyst, and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug - in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various Webpages in Visualforce for capturing various customer enquiries and implementation logic for migrating cases to different queue based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationship on the objects and created junction objects to establish connectivity among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on Eclipse IDE to build the application.
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed Customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Worked on tools like Workbench, Data loader, Demand tools, Informatica for mass updates, import and export of data.
• Implemented time based workflow to trigger an Apex Class to run at a specific time in a week.
• Implemented SFDC integration using REST/SOAP Web services API’s.
• Participated in the bug review meetings with Testing team and, updated requirements document as per business user feedback and change in functionality of the application.
• Involved in Data Migration Activities to handle bulk loads using Apex Data Loader.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Admin

Responsibilities:

• Experience in mapping of business requirements into various Salesforce modules through configuration and customization. Played the role of Salesforce.com Administrator, Analyst, and Developer.
• Developed and designed business processes using Workflow rules, Validation rules, approval process, Custom Objects, Custom Settings, Labels, Record types, Custom Tabs, Time-Dependent Workflow Actions including Field updates and email alerts.
• Providing Business solutions and technical development strategies using custom controllers, Apex Classes, Visual Force Pages and Apex Triggers.
• Extensively used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Created custom fields, picklists, dependent picklists, and Validation formulas to the custom objects Used Data loader for migrating and updating records, whereas used informatica power center to migrate imported data from Seibel CRM into salesforce.
• Experience in deploying components through Eclipse and Inbound/Outbound change sets.
• Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement to business logic.
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of data.
• Worked on various Salesforce.com standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Created Visual force mail templates and also automated Email Process to send installation instructions to new and existing customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.

Environment: Agile,Salesforce.com platform, Apex Language, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce Admin and Developer in the organization.
• Worked on various Salesforce.com Standard Objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom Objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time triggered tasks, Email alerts, field updates to implement business logic.
• Implemented Picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created the users with public groups and implemented Role Hierarchies, sharing Rules and record level permissions to manage sharing access among different users.
• Implemented SFDC Integration using REST/SOAP Web Service API’S.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Data Loader for insert, update, and bulk import to export data from Salesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented Business Logic using Workflow, Case Escalation and Triggers using Custom Apex Code.
• Responsible for maintaining Different Sandboxes (Environments) like Development, QA, and Production Sandboxes.

Environment: Salesforce.com, Force.com, Sandbox, Import Wizard, Sales Cloud, Service Cloud, Sharing Rules, Workflows, Visualforce Pages, SOQL, SOSL, Email Updates.

Salesforce Admin

Responsibilities:

• Worked with user group for requirement gathering throughout the planning and implementation.
• Perform all Admin tasks including managing users, bulk data migrations, creating and maintaining 100+ custom objects and fields, page layout maintenance, and support of multiple AppExchange applications.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Worked with Apex Data Loader tool to perform DML Operation using CSV files.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, field updates to the enable business logic.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Workflows, Picklist, Field Update, Email generation and Approval processes for automated alerts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Created Tabs, Sharing Rules and Custom Object as per business need.
• Shaped Dashboards and Reports as per the business needs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce Unlimited Edition, Salesforce.com/Visualforce, Custom/Standard Objects, Case Management, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com, Eclipse plug-in.

Java Developer

Responsibilities;

• Adapted to all stages of software life cycle like design, development, testing and deployment.
• Created Mock-up designs and developed various functionalities with java script and j Query.
• Worked with team of architects to gather requirements and enhance the application functionality and add new features.
• Worked with business teams using Agile methodology to interest business line of apps.
• Implemented new functionalities in the existing application based on the new requirements.
• Recommend changes to improve established java application processes.
• Implemented UI using JSP, HTML, CSS and JavaScript.
• Extensively used JavaScript for client side validations.
• Used JDBC for connection between database and web application.
• Handled bug-fixing activities.
• Gained Familiarity working with eclipse environment.

Environment: JSON, JDBC, JavaScript, HTML, JSP, AJAX, Eclipse 3.6

Java Developer

Responsibilities:

• Involved in the requirement gathering and was the direct point of contact with the client.
• Strong hands - on experience with Object - Oriented Design and Programming.
• Developed Web Service Provider methods using WSDL, XML and SOAP for transferring data between the Applications.
• Used AJAX for developing asynchronous web applications on client side.
• Implementing Struts MVC concepts.
• Fixing bugs during the System testing, production deployment and Support.
• Involved in code review, deployment, test cases at all levels of testing.
• Resolving issues, defects reported.
• Extensively Used AJAX calls to send parameters and fetch data based on the user-triggered events.
• Manipulated data to both send and fetch data from sever through GET and POST requests.
• Used CSS. HTML to make effective and cross-browser compatible front-end pages with attractive and easy to use functionalities.

Environment: HTML, CSS, XML, Java Script, J Query, AJAX, WSDL, XML, and Eclipse