SUMMARY:

• 8 years of professional IT experience in the Salesforce.com CRM platform both as Developer and as Administrator.
• Ability to blend technical, operational, sales and marketing requirements into a well - run CRM system.
• Hands on experience in working with Agile methodology/ Scrum when working with cross functional teams in making improvements and involving clients with development decisions throughout the process
• Good hands-on experience in SFDC development in implementing Apex classes, Controllers, extensions, Batch Apex classes, Apex Test classes, Apex Triggers and Visualforce.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in Administration, Implementation, coding, Design, support, and Configuration experience with Force.com platform.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in working in sales and service cloud.
• Experience in SFDC related technologies such as Visual Force, Apex.
• Hands on experience in various Web Technologies like HTML, XML, CSS, JSP, JavaScript to design the User interface and Apex Web services technologies like WSDLand SOAP.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, Visual flows, approvals, Visual Force Pages, and Apex classes and communities .
• Experience in Oracle SQL that includes Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.
• Experience in Customer Partner portals, Force.com sites in creating and customizing user interfaces (UI) to the customers and partners to resolve their enquires.
• Experience in Security Controls, Manage Users, Data Management (Data loader, Import wizard, force.com Explorer), Data Migration, Sandbox environments.
• Experience in building Schedule Apex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions.
• Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.
• Experience in web services like SOAP and RESTful.
• Knowledge on Visualforce remote objects, Lightning App Builder, Lightning components
• An effective Team player committed to excellence, self-motivator, quick-learner, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Involved in various stages of software development life cycle including requirement gathering, analysis, estimation, design, development, enhancements, testing and deployment.
• Understanding all phases of SDLC and software development methodologies like Agile and Waterfall etc.
• Worked closely with business users to enable business process using SFDC.
• Excellent time management skills, ability to multitask, and propensity to handle urgent interrupts with poise.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visualforce Pages/Components, Apex Web Services, Workflow Approvals, Dashboards, Apex Triggers, Case Management Automation, Custom Objects, Apex Data Loader, Test Classes, Batch Jobs, SOQL, SOSL, Sales and Service cloud, Lightning App Builder.

Salesforce Tools: Eclipse, Data Loader Force.com Explorer, Force.com Migration Tool, Work Bench, Force.com plug-in, Force.com Excel Connector.

Languages &Technologies: Apex, C, Java, JDBC, J2EE, JSP, SQL, Java Script, JQuery, HTML, CSS, Angular Js.

Operating Systems: Windows 7/8/10, Windows Server 2000 / 2003, LINUX

Databases: SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

SalesForce.com Developer /Admin

Responsibilities:

• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Data Validation rules and Formulas as per business requirement.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Worked with field & page layout customization for the standard objects like Account, contacts and Leads.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom Dashboards for manager's home page and gave accessibility to it for authorized people.
• Developed and scheduled various Batch Apex classes using Apex Schedulable classes on hourly basis.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in Salesforce community integration and planning strategy along with Architect.
• Worked on enhancements in application production requested by business users from time to time.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Environment: Sales cloud, Service cloud, Apex language, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Community Integration, Force.com platform (Sandbox and production), Force.com IDE.

Senior SalesForce.com Developer /Admin

Responsibilities:

• Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Cases, Tasks and Events.
• Developed custom Objects, Fields, Dependent picklist values and validation rules, Page Layouts, Search Layouts and Tabs.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Developed Visual force pages using JavaScript remoting for apex controllers.
• Used visual force components like Form, Page Block, Page Block Section, Command Button and Action support, Render-As, Rerender, Action Function, Page Block Table and Repeat for developing visual force pages.
• Developed rich UI using AngularJS, custom Cascading Style Sheets (CSS 3) in Visualforce pages and used Java Script, jQuery for client-side validations.
• Worked with Salesforce Premier Support to understand Lightning limitation and Work arounds.
• Developed apex REST web service classes for inbound call to salesforce from external applications accessing via data power.
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, REST, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader, Cast Iron, Reports, Dashboard, Sharing rules, Force.com IDE, Lightning App builder, HTML 5, CSS 3, JavaScript, JQuery, Windows 2003

Salesforce Developer/Admin

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Maintained SQL database and worked to integrate database with Salesforce applications.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Assisted the administrator in troubleshooting and solving problems.
• Helped to create new Salesforce applications for a variety of sales projects. rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Extensively worked on Salesforce.com sandbox and production environments including creating Full Sandboxes for Testing and Deployment between Developer and Full Sandboxes using Eclipse, Force.com Migration Tool, and Change Sets.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML 5, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of SFDC Developer and Administrator.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports and Dashboards.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Quest Salesforce.com instance.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Using Force.com developer toolkit including Apex Classes and Visual force pages to develop custom business logic.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Provided user support and bug fixing activities as per the SLA.
• Wrote Escalation rules to escalate the cases.
• Developed Workflow Rules and Approval Process for some fields.
• Developed Cascading Style Sheets (CSS 3) for creating effects in Visual force pages.
• Responsible for migrating data from legacy systems to Salesforce.com using data Loader.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com Application, Apex Script, Eclipse IDE Plug-in, Java Script, HTML 5, Data Loader, Apex Classes, Web services, Siebel Sales, CSS 3, Controllers, Triggers, Visual force, SOQL, SOSL, Workflow& Approvals, Custom Reports, Dashboards

Java/J2EE developer

Responsibilities:

• Part of 10-member team which is involved in development and implementation.
• Worked on MVC design pattern and Struts 1.1 framework for the project.
• Worked on JDBC, Java Beans, JSP, HTML 5, JavaScript, Java Swing.
• Used DB2 as RDMBS for application.
• Enhancement of VIS site that was developed in VB.
• Configured and deployed the application packages on application server as and when developed during development phases performed unit testing for the module assigned to me.
• Was responsible for the defect fixing of the application.
• Have used Visual SourceSafe tool as a Version Control tool for source code files.

Environment: Java, Java Swing, JDBC, JSP, Servlets, HTML 5, VB 3.0, JavaScript, CSS 3, Java Web Server, DB2, Windows NT, JBOSS, Visual Source Safe

Java/J2EE Developer

Responsibilities:

• Involved in requirements gathering, analysis, design and testing of the complete system.
• Implemented the presentation layer using JSP, HTML 5 and CSS 3.
• Configured Tomcat Apache for deployment.
• Responsible for understanding the requirements and existing functionality of the system by communicating with business analyst.
• Responsible for understanding the business process by communicating with business users.
• Involved in developing the functionality as per use case documents for various modules of the application.
• Involved in Configuring web.XML 1.0 and struts-config.XML 1.0 according to the struts framework.
• Developed and deployed applications using Web Logic 7.x with JBuilder as IDE tool.
• Used JDBC to connect and perform operations on database.
• Responsible for fixing the production issues and supported the application after pushing to the production
• Designed and created various tables required for the project in MySQL database.
• Used Log4j to capture the log that includes runtime exceptions and debug information.
• Developed the application using Eclipse.

Environment: Java, J2EE, JSP, Servlets 3, HTML 5, JavaScript, Struts, spring, CSS 3, XML 1.0, Tomcat 6