PROFESSIONAL SUMMARY:

• 6+ Years’ experience working in Information Technology including 4+ Years’ experience working with Sales Cloud, Service Cloud and 1+ year experience working with Einstein Analytics (Wave Analytics).
• Salesforce.com Certified Administrator, Certified Advanced Administrator and Certified Platform Developer - I.
• Experience with full Salesforce Development Life Cycle (Analyzing business requirements and planning functional requirements, Design & Implementation of a solution, Testing, Change Management and Data Migration)
• Experience creating Object-Level Security (Profiles & Permissions Sets), Record-Level Security (OWD, Sharing Rules, Manual Sharing and Role Hierarchy based on Organization role hierarchy), Field-Level Security, Account Teams, Opportunity Teams, Case Teams and User Management.
• Extensive business knowledge on Campaign Management, Lead Management, Sales Processes, Product Management, Service processes & Case Management and customization experience on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Products & Price Books, Cases, Forecasting, Reports and Dashboards.
• Experience implementing Service Cloud which includes Omni-Channels, Routing Configurations, Entitlement Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook.
• Extensive experience in SFDC development using Apex classes and Triggers, SOQL, SOSL and Visual Force Pages.
• Proficient in Integrating Salesforce with SAP, Oracle and other enterprise systems using Force.com APIs (REST, Bulk and SOAP APIs) and Lightning Connect.
• Experience creating Lightning processes (Process Builder), complex multi-level Approval Processes, Workflow Rules, email templates, Global Actions, Visual Flows, Validation Rules and Duplicate Matching Rules.
• Experience creating Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case.
• Experience creating complex Reports & Dashboards(KPIs) for Business Leaders, Dynamic Dashboards for Sales users and Service users.
• Experience creating Apps, Custom Objects, Custom fields, Record Types, Page layouts, compact page layouts and various other components as per the client and application requirements.
• Experience in migrating from Salesforce classic UI to Lightning Experience.
• Experience developing Lightning Applications and Lightning Components using Aura, Lightning framework, SLDS and Java Script.
• Proficient using Import wizard and Data Loader.
• Experience working with Apttus CPQ and developed Apttus X-Author for Excel applications, Apttus X-Author for Contracts Advanced Templates.
• Experience working with CRMFusion Demand Tools to deduplicate existing data and People Import to find & merge duplicate Leads/Accounts/Contacts during insert.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Proficient is using Microsoft Excel, Access and Visio and other Microsoft Office applications.
• Experience developing training materials and training the users.
• Experience in Design, Development and Implementation of various .Net applications using Microsoft technologies including ASP.NET, HTML, JavaScript, and SQL Server.
• Proficient in working with Agile Methodology using Team Foundation Server(TFS).
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce Automation, Security Controls, Workflow & Approval Processes, Visual Workflow, Process Builder, Custom Objects, Reports & Dashboards, Web-to-Lead, Auto Response Rules, Data Management, Omni-Channels, Entitlement Management, Email Administration, Change Sets, Apex Language, Apex Triggers, Visual Force (Pages, Component & Controllers), Web-to-Lead, Process Visualizer, Lead Management and Assignment Rules, Einstein Analytics.

Salesforce Tools & App Exchange Applications: Apex Data loader, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Mavens Mate, Salesforce workbench, Force.com Platform, Apttus CPQ, Apttus X-Author for Excel, Apttus X-Author for contracts CRMFusion Demand Tools, People Import.

Languages: Apex, SOQL, SOSL, Visual Force Framework, Aura, SLDS, SQL, JavaScript, JSON, HTML, XML.

Operating Systems: Windows 2000 / XP Pro / Vista /2007 /2010

PROFESSIONAL EXPERIENCE:

Confidential, Fort Belvoir, VA

Salesforce Admin/Developer

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM project implementation and Data Centralization.
• Involved in creating a functional specification that describes the solution requirements, the architecture, and the detailed design for all the features.
• Analyzing requirements and translating them into logical component based technical design to support business processes.
• Created the data design that describes objects, relationships between objects and field types, transformation mapping and data processes.
• Administered, configured, developed and monitored the client’s Salesforce CRM.
• Created Object-Level Security (Profiles & Permissions Sets), Record-Level Security (OWD, Sharing Rules, Manual Sharing and Role Hierarchy based on Organization role hierarchy) and Field-Level Security.
• Customized standard Salesforce Applications, Created custom Applications, Custom Objects, Fields, Record Types, Page Layouts, and Search Layouts to organize Fields, Custom Links, Related Lists and other components on a record detail and edit pages.
• Created Lightning Processes, Workflow rules, complex multi-step Approval Processes, Visual Workflows and Triggers to automate business processes related to Accounts, Opportunities, cases and other standard & custom objects.
• Designed, Created and scheduled Standard Business Reports & Dashboards (KPIs).
• Extensively used Apex Data Loader for Inserting new records, Updating existing records, Upsert, Delete, and bulk Import or Export of data from Salesforce.com Objects.
• Created and managed Live Agent, Omni-channels and Routing configurations for routing queued service requests to the agents.
• Used Salesforce for Outlook, Entitlement Management and Created Milestones for supporting the process to resolve the cases.
• Used Case Automation Tools (Queues, Assignment rules, Auto-response rules, Escalation rules, Macros) which allows users to track and resolve customer issues quickly.
• Created Duplicate rules to prevent duplicate records from entering the system through user interface or through API.
• Performed Org split (migrated configuration & customization metadata, Apex Triggers & Classes, Visualforce pages and data migration to a new org from an existing org).
• Migrated group of users from Salesforce Classic to Lighting UI.
• Developed Lightning Applications and Lightning Components using Aura, Lightning framework, SLDS and Java Script.
• Designed & developed Apex Triggers, Apex Classes & Visualforce Pages using Apex Language, Visualforce, SOQL and SOSL.
• Worked with Dynamic Apex to access SObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Involved in deploying changes from one environment to another by using Change Sets, Eclipse IDE and Force.com IDE plug-in.
• Integrated Salesforce with SAP ERP business system using REST Web Services and used Lightning Connect to retrieve inventory information into Salesforce.
• Involved in the Implementation of the Apttus CPQ including Product Categories & Bundles, Price Matrices & Service Options.
• Developed X-Author for Excel Applications and X-Author for Contracts proposal templates.
• Extensively used People Import tool to merge new duplicate records at the time of importing into Salesforce and used CRM Fusion Demand Tools to design several matching criteria steps to filter duplicate records and merge existing duplicate records in Salesforce without losing any data.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Trained Users on Salesforce1 mobile app and configured and customized what is available in Salesforce 1 app.
• Extensively Used Excel to operate on less than 100K records and used Microsoft Access to operate on over 100k Records as excel is slow to process records over 100K.
• Used Microsoft Visio to design processes(flow charts)
• Designed training documents and trained users on time with new features with each release.

Environment: Salesforce.com Production, Salesforce.com Sandbox, Apex Language, Apex Data Loader, Salesforce Service cloud, SOQL/SOSL Queries, Lightning Processes, Reports, Dashboards, Workflow Rules, Complex Approval Processes, Visual Workflow, Security Controls, Web-to-Lead, Auto Response Rules, Email-to-Case, Case Escalation Rules, Visual Force (Pages, Component & Controllers), Apttus CPQ, Apttus X-Author for Excel, X-Author for Contracts, CRMFusion Demand tools & people Import, Data Management, Desktop Administration, Email Administration, Apex Classes, Apex Triggers, SQL Server 2008, XML,ASP.NET, Java Script, REST, CSS, Microsoft Office.

Salesforce Admin/Developer

Responsibilities:

• Analyzing requirements and translating them into logical component-based technical design to support business work processes.
• Created the Data design that describes objects, relationships between objects and field types, transformation mapping and data processes.
• Involved in creating a functional specification that describes the solution requirements, the architecture, and the detailed design for all the features.
• Created Applications, Custom Objects and Custom Fields.
• Administered, configured and monitored the company’s Salesforce CRM.
• Responsible for integrating salesforce with other systems.
• Involved in creating /customizing Profiles, Permission sets, Roles based on Organizational hierarchy, setup Organization Wide Defaults, and Sharing Rules to provide/restrict access to Users in distinct Roles.
• Used Lightning Processes, Workflows, Approval Processes, Visual Workflows and Triggers to automate business processes related to Opportunities, Quotes, Quote Line Items and Custom Objects.
• Used multiple Sales Cloud entities in Salesforce such as Lead Management, Contact Management, Accounts Management and Report Management.
• Extensive business knowledge and customization experience on various Salesforce.com Standard Objects - Accounts, Contacts, Opportunities, Quotes, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Apex Triggers, Apex Classes, Visualforce pages and components.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional Statements, Loops, SOSL and SOQL to invoke APEX Triggers.
• Responsible for creating sharing rules among all the distinct roles and Subordinates.
• Created Force.com Used Web-to-Lead functionality to capture Leads, created Lead Assignment Rules to assign them to sales Users/ Lead Queues based on the Region.
• Defined Lookup, Hierarchical and Master-Detail Relationships on the Objects and created Junction Objects to establish many-to-many relationship among Objects.
• Involved in deploying changes from one environment to another by using Change Sets, Eclipse IDE and Force.com IDE plug-in.
• Integrated APEX with External Services by making callouts that used SOAP and WSDL.
• Designed 6-step complex automated Approval Processes to Approve/Reject the Quote records in Salesforce by defining combinational logic in each step.
• Developed and configured various List views, Reports, Custom Report Types, secure Report Folders, Dashboards and secure Dashboard folders for Users in Roles and Public Groups based on the need in the Organization.

Environment: Workflow Rules, Complex Approval Processes, Visual Workflow, Security Controls, Web-to-Lead, Auto Response Rules, Email-to-Case, Case Escalation Rules, Visual Force (Pages, Component & Controllers), Data Management, Salesforce.com Production, Salesforce.com Sandbox, Apex Language, Apex Data Loader, SOQL/SOSL Queries, Reports, Dashboards, Microsoft Office.

.Net Developer

Responsibilities:

• Developed and configured various List views, Reports, Custom Report Types, secure Report
• Performed code review, worked close to team member to ensure consistence to code standards.
• Optimized application performance by 40%.
• Created Visual Web Parts using SharePoint Server 2010 and developed Master Pages using Visual Studio 2010 templates.
• Customized web parts and developed Share Point 2010 apps using visual studio development environment.
• Created Visual Web Parts using SharePoint Server 2010 and developed Master Pages using Visual Studio 2010 templates.
• Developed user controls in ASP.NET, C# and rendered them as a web part by performing necessary configuration in IIS and SharePoint central administration.
• Branding and customizing the site using SharePoint Designer 2010, master pages and CSS.
• Proficient in Customizing and Branding for Intranet Portal and Team sites.
• Created Visual Web Parts using SharePoint Server 2010 and developed Master Pages using Visual Studio 2010.
• Created & Deployed Connectable Custom Web Parts by using C# and SharePoint Object Model.
• Developed reports using Crystal Reports and MS SQL reporting.
• Worked close to business people to review requirements.
• Implemented application business logic in C# with MVP design pattern to increase unit tests support.
• Created event driven Web Forms using ASP.NET and implemented Form Validations.
• Developed Web Forms using C# and ASP.NET.
• Developing custom workflows using SharePoint designer 2010 for Helpdesk, change management and infrastructure operations.
• Used AJAX in some web forms.
• Developed Web Services for user authentication and file transfer.
• Implemented TeamCity for build management and continuous integration, which reduce number of bugs and reduce the time provide build to the customer.

Key Technologies: Microsoft Office SharePoint Server 2010/2007, Windows SharePoint Services (WSS) 3.0, SharePoint Designer 2010/2007, Visual Studio.NET 2008, C# .Net, ASP.NET 3.5, MS-InfoPath 2007, Windows server 2008, SQL SERVER 2008, MS Outlook 2007/10.