PROFESSIONAL SUMMARY:

• Over 8 Years of IT experience in Salesforce.com CRM Platform as Business Analyst/Administrator/ Developer and integration in Sales cloud and Service Cloud .
• Salesforce Certified Developer ( Dev 401 ) and Administrator ( Adm 201 ).
• Good in Object Oriented Programming Language concepts.
• Hands on experience in Configuring and customizing the applications on Salesforce platform.
• Hands on Experience working with Apex Triggers, Apex Classes and Visualforce pages .
• Experience in Salesforce.com Configuration, such as Page Layouts, Record Types, Validation Rules, Workflows, Email templates, Approval Processes.
• Worked on creating Report Types, Reports, Dashboards, Dynamic dashboards and scheduling reports.
• Extensive experience in customization, configuration, Apex, and integration tools like Apex Data Loader in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Experience in Lightning Component and Lightning App Builder .
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Hands on development experience in creating Lightning Applications on Salesforce1 .
• Experienced in developing Lightening pages using Aura Framework .
• Experience in importing and exporting bulk data by using Apex data loader .
• Involved in developing and good knowledge on Sales force Object Query Language (SOQL).
• Experience in development of REST API to access the salesforce data using standard REST protocols and SOAP API to integrate organization data with other applications and Bulk API based web services used for custom development.
• I have been involved in Implementing Security model through profiles, permission sets, sharing rules and sharing settings at object, field and record level.
• Experience in web technologies like HTML, CSS, JavaScript .
• Apttus CPQ and CLM implementation - worked on Apttus CPQ and Apttus implementation, replacing Big machines CPQ. Configuration as well as writing custom code using the Apttus callbacks.
• Configured product and pricing setup including price ramps, tiered pricing and asset pricing. Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates and used X-Author for excel and word. Used DocuSign for Quote approval.
• Extensive knowledge on migration techniques: Change Sets and Ant­­­ .
• Coordinated with internal and client leadership teams to manage completion of Go-Live test cycles with highest level of patient care and within goals.
• Client Engagement-responsible for all client interaction.
• Excellent Problem solving, Analytical, Communication and interpersonal skills with the ability to communicate confidently with all levels of employers.

TECHNICAL SKILLS:

Salesforce Platform: Salesforce.com CRM, Visualforce (Page, Components, and Controllers), Lightning, Apex Classes, Apex triggers, Apex Web Services, S-ControlPrograming Languages: Apex language

Database: SOSL, SOQL

Salesforce Tools: Eclipse, Apex Data Loader, ANT

Web Technologies: Visualforce Pages, HTML, JavaScript, CSS

Web Services: REST, SOAP

PROFESSIONAL EXPERIENCE:

Confidential, RI

Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Reports, and Dashboards and various custom objects.
• Created Workflow Rules to automate business requirement.
• Created Reports and Dashboards to track business forecast on daily basis.
• Design and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Migrated from Salesforce Classic to Lightning.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.
• Involved on deployment activities like Meta data changes between Orgs.

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• Developed Custom List Views and assigned them to respective public groups based on the criteria.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Created Apex classes, components and triggers with 100% code coverage using test classes.
• Created Visualforce pages to override the standard functionality in customer portal.
• Created lightning app for the user to create order and add line items.
• Worked on lightning components, event registration, handlers for performing business logics and actions.
• Created Lightning Component Tabs and Visualforce Tabs.
• Involved on creating Lightning Pages Inside Lightning Community Builder.
• Created External data sources using Lightning connect to connect to SAP end-point.
• Written SOQL and SOSL statements within custom controllers, controller extensions and triggers.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Created Custom Report Types, Reports and Dashboards as per user requirements.
• Participated in designing and developing the applications using agile methodologies.
• Designed and deployed applications as per the Sprint/Iteration schedules.

Salesforce Administrator/BA

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep .
• Assist with management of day-to-day SFDC end user support cases, resolving cases in an efficient and timely manner.
• Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design and project coordination .
• Actively work with system users to identify business problems and then gather, analyze, and document business and system requirements.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Participated in Requirement Gathering Sessions & JAD Sessions .
• Reviewing the test cases provided by the QA team, and providing feedback.
• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings .
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Supported and maintained SSO (Single Sign On) to users for logging into salesforce application.
• Supported internal and External Audits on apps and user access to functions and tools, and business process.

Salesforce Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation .
• Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions .
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications.
• Analyzed to identify which system would utilize the least development time. Assisted in project management activities like planning, development, task allocation, project execution. Provided full project life cycle flowcharting, analysis and documentation.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Adding custom links, buttons to Page layouts, setting up validation rules on Case objects.
• Creating Workflows to meet business requirement and setting up of Support process for different record types on Cases.
• Administered Sales force CRM application for Sales, Marketing, and Support departments. Involved in creating multiple analytical reports, with varying degrees of complexity.

Salesforce Business Analyst

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Business Analyst

Responsibilities:

• Prepared the appropriate documentation (BRD and SRS) to communicate and validate the information.
• Worked closely with a project team for gathering business requirements and interacted with business users to translate business requirements into technical specifications.
• Developed functional specifications and system design specifications per trading partner requests.
• Performed As-Is/Current-State analysis and drafted To-Be/Future-State processes based on identified requirements.
• Provided comprehensive data selection criteria, and clear data mapping to the development team.
• Demonstrated use of Use Cases, UML, Context diagrams, Swim Lane diagrams, Data Flow (DFD) diagrams etc.
• Executed the project plan for those areas of the SDLC that span from Planning through Testing.
• Assisted in moving contractual information needed for claims processing from claims software to intranet site to facilitate claims processing.
• Extracted large volume of data feed from different sources, performed transformation and loaded the data into various targets.
• Create data flow diagrams, data mapping from source to stage and stage to target mapping documents indicating the source tables, columns, data types, transformation required and business rules to be applied.
• Validated ETL mappings and tuned them for better performance and implemented various performance and tuning techniques.
• Created and Maintained Requirement Traceability Matrix (RTM), tracking relationships between Requirements, Use Cases and Test Cases (using Rational Requisite Pro).