PROFESSIONAL SUMMARY:

• 11+ years of IT experience in analysis, design, implementation and testing of robust cloud - based and enterprise applications including 6+ years of Salesforce.com experience.
• Done with Salesforce developer 401 and Platform App builder certifications.
• Architected structures that allowed Salesforce.com to interface with legacy systems, resulting in the seamless integration of account, contact and event management and reporting.
• Expertise in Salesforce Integration with Service-Now, TIBCO and Functionality Migration from different environment like Siebel CRM, Remedy system.
• Experience in Lightning Components, Lightning App Builder.
• Specialist skills in Product Conceptualization, scoping Business Requirement / Product Roadmaps, Product Development, Project Management, Problem Solving and Mentoring.
• Having extended experience in Salesforce CRM Customization, APEX, Triggers, Web Services API and Sites.
• Experience in executing projects in agile scrum methodology.
• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce customizations using Objects, Apex controller classes, Visual force pages and Service cloud modules.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Utility.
• Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits
• Extensive experience in data migration using Apex Data Loader and data tools.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events.
• Experience working across various SFDC implementations Sales Cloud, Service Cloud applications.
• Expertise in Continues Integration practices with JENKINS. . 
• Hands on experience with Apex Language (Triggers, Classes, Test Methods), Visualforce Pages and Visualforce Components & Controllers.
• Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.
• Designed Custom Formula Fields, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation on standard objects and custom objects according to application requirements.
• Installed and implemented various third party applications (Apps) from App Exchange like DocuSign, Apttus contract management, Workbench tool, Chatter.
• Extensive experience in complex deployment using inbound and outbound change sets, ANT and Eclips.
• Experience in integrating Salesforce with external applications by using Web Services API.
• Specialized in other technologies like ASP.NET, C#, SQL & web technologies.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex Programming language.
• Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in,Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool.
• Worked on Salesforce Communities and created VF pages for Communities.
• Experience in data analysis services , data flow diagramming and data modeling
• Worked on SOAP and REST  API web service calls.
• Worked on various client proposals.
• A keen strategist & thorough implementer with abilities in delivery management focusing on maximizing customer satisfaction while adhering to organizational guidelines.
• Experience using App Exchange Applications like Dupe blocker, etc.
• Skillful in managing projects ensuring timely completion within deadlines with excellent communication & interpersonal skills with abilities in resolving complex software issues.
• Good leadership qualities to support the goals of the organization.
• Experience in web technologies like HTML, XML, HTML5, CSS, JSP, JQuery, JavaScript and Databases such as SQL Server.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Products, and Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Communicate and manage the change management (release) process using standard tools
• Regularly perform database de-duping and cleanup procedures

TECHNICAL SKILLS:

Salesforce.com: Technologies Apex Language, Apex Classes, Apex Triggers, Visual(Pages, Components), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service cloud Lightning Components, Lightning App Builder

Salesforce Tools: Tools Force.com Eclipse IDE Plug-in, Force.com Explorer,Edition,Force.com Platform, Sandbox and Production, Data

Web Technologies: JavaScript, Web Services, SOAP UI, WSDL, XML, HTML, CSS

Databases: SQL Server 2005

Operating Systems: Windows 2003/XP/NT

Programming Languages: ASP, ASP.Net and C#

Web/Application Servers: PWS and IIS.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ 

Solution Architect/Technical Lead

Responsibilities:

• Involved in designing, developing and data modeling of the application.
• Worked with product owner to develop project implementation and develop plans including user interfaces.
• Explain tasks to onsite and offshore teams and verify after completion.
• Translate business requirements into well architected solutions that best leverage the platform.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud . Built custom solutions with Apex and Visualforce, which support most critical processes and workflows .
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Use Lightning Components, Lightning App Builder.
• Created several tables (Objects) and established relationship between them (Lookup and Master-Detail Relationships).
• Worked with several record types and page layouts.
• Used Workbench, Data loader and data import wizard to import the data.
• SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events
• Created Custom Profiles and Permission Sets to manage security and data access.
• Created several Validation rules and Workflow rules to meet the business requirements.
• Created the Custom fields for sales force CRM content management
• Created a specific domain for related communities and assigned specific profile based on requirement. 
• Project is onsite model
• Created the Custom fields for sales force CRM content management.
• Easily modifiable and existing customizations can be brought forward seamlessly
• Created several Visualforce Pages to customize the portal. JavaScript and HTML was also used in building the visual force pages.
• Written Several Apex classes, triggers and batch classes to write the business logic.
• Scheduled Apex Jobs.
• Created Custom Components which will be used in the visual force pages.
• Used ANT, Eclipse and change sets to deploy the code to different sandboxes (QA, UAT etc.).
• Used SOQL to retrieve the appropriate data.
• Worked on Continuous Integration and version control via GitHub, Jenkins 
• Written Code such that governor limits are not hit.
• Have familiar experience with cloud based CRM.
• Worked in both AGILE/SCRUM and SDLC based development environment and participating in SCRUM sessions that includes Analyzing, Designing, Coding, Testing and Implementation 
• Maintained coding standards and achieved positive results from the Force.com Security Scanner.
• Environment: Saleforce.com CRM, Apttus Contract managed package, Apex Classes, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, Force.com IDE, Lightning Components, Lightning App Builder.

Confidential

Solution Architect/Technical Lead

Responsibilities:

• Involved in designing, developing and data modeling of the application.
• Worked with product owner to develop project implementation and develop plans including user interfaces.
• Explain tasks to onsite and offshore teams and verify after completion.
• Translate business requirements into well architected solutions that best leverage the platform.
• Use Lightning Components, Lightning App Builder.
• Documented the Software Requirement Specification (SRS) and assisted in Technical Design Document.
• Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements.
• Project is Onsite/Offshore model
• Conducted the Client Business Process Discovery by working across cross functional business departments.
• Assessment of business needs and identification and prioritization of requirements. .
• Played the role of Salesforce.com Tech Lead/Solution Architect.
• Build web service integration between Sales force and PEGA tool to enable case creation from Sales force to PEGA and provide status updates back to sales force users
• Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
• Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
• Module for Business Admin to add new Case Type or Market on need basis.
• Ability in Sales force to get the real-time Case definition from PEGA based on the Case Type and Market selection.
• Embed the Doc Upload UI in Sales force to upload the attachment and made it available to WS CCP
• JQuery   is a popular open-source JavaScript framework that Web developers use to solve basic app development problems across all browsers while opening the code to the public for community-driven development and support. 
• Developed Web services and written SOAP and created WSDL for web services.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.
• Implemented Single Sign-On (SSO) in multiple Salesforce  instances using SAML2.0 . 
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Deployed a cloud-based deal governance system to administer global pricing approvals via the Salesforce.com. 
• Implemented and used Salesforce.com web services to transfer data.
• Implemented data migration using Data loader, import wizard.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Created and changed permission levels on the web site and assigned permissions to various users and groups. 
• Provide training and support to users on how to login, access and effectively use the System.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Experience with Customer Support (Service Cloud).

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Data Loader, HTML, Custom Tabs, Access and Security Controls, Force.com IDE, record type, Customer Services and Support, UAT, Lightning Components, Lightning App Builder.

Confidential 

Salesforce.com Lead Developer/Administrator.

Responsibilities:

• Aims to migrate all the functionalities to Salesforce Service Cloud and on-boarding Vendor Multi Servicio to Salesforce using Partner Portal.
• Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Gather and understand the business requirements from Client.
• Communicating with multiple interfacing team.
• Extensively developed Visual force pages, Apex class, Batch Apex Class & Triggers for various custom functionalities for business requirements.
• Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using SOAP and REST API.
• Worked on setting up security and sharing model for enrollment business group within in the application.
• Involved in product documentation.
• Project is Onsite/Offshore model
• Deployed code and configuration to sandbox and production environments using Change sets and Force.com IDE.
• Implemented various Custom Reports and deployed them for different business user levels.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Responsible for deployment of the code from UAT to Production after the approval of change request for defects & enhancements, from the client.

Environment: SaleForce.com platform, Service cloud, JavaScript, JQuery, HTML, AJAX, Apex, Visual Force, Apex Explorer, SOQL, SOSL, REST, SOAP, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse.

Confidential

Salesforce Lead Developer/Administrator

Responsibilities:

• GMS Acquisition and World Service Teams use Amex Quick Sign (AQS) to perform account setups across all international regions. Information captured through AQS flows to Genesis and other downstream systems for merchant enablement and reporting.
• Integration with Genesis and MAPM via SFT and Batch processing using ETL Data stage.
• Multilingual Application.
• Project is Onsite/Offshore model
• Real time Tax number validation with Argentina Government website using http call.
• Mass upload setups using csv file having more than 500 fields.
• Synchronization of Pricing Data with Genesis using SFT and ETL Data stage.
• Direct access to Bank for online and Bulk upload setups using Partner Portal.
• Customized tabs worked with various standard objects including Accounts, Contacts, Opportunity and Cases.
• Created the Custom fields for sales force CRM content management.
• Developed Exception Handling Framework for whole system.
• Used jQuery for interaction between JavaScript and HTML. 
• Responsible for the overall layout design, color scheme of the web site using HTML5, and CSS3 and Responsible for creating detailed wire frames and process flows. 
• Front-End HTML5 responsive web development using the Bootstrap framework.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Created users using the Data loader and assigned the users to the chatter groups.
• Created the Public groups based on the access permissions.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE.

Confidential, Phoenix, AZ

Offshore Salesforce Lead Developer

Responsibilities:

• This project is all about to manage the events in salesforce.
• Earlier business manages the events into the spreadsheet. It takes 3-4 users to do that
• Monitor external vendor development process.
• Vendor’s Code review
• Prepared Product Backlog for the external vendor.
• Developed User Stories for the external vendor.
• Create Unit component test cases.
• Provide Support in UAT process.
• Involved in Deployment Activities.
• Project is Onsite/Offshore model
• Supported the end to end architecture enhancements for the project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Eclipse IDE.

Confidential, Phoenix, AZ

Offshore Salesforce Lead Developer

Responsibilities:

• This project is all about to content management system.
• Migrated the SAVO tool into Salesforce.com
• Project is Onsite/Offshore model
• Supported the end to end architecture enhancements for the project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Eclipse IDE.

Confidential

Offshore Salesforce Lead Developer

Responsibilities:

• This application is running on force.com site (Customer portal).
• Project is Onsite/Offshore model
• Supported the end to end architecture enhancements for the project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Eclipse IDE.

Confidential

Offshore Salesforce Developer

Responsibilities:

• This application is running on force.com site (Customer portal).
• This is a job portal.
• Project is Onsite/Offshore model
• Supported the end to end architecture enhancements for the project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Eclipse IDE.

Confidential

Senior Programmer

Responsibilities:

• This application was developed in asp.net with C# technology.
• This is an e-commerce web site.
• Project is Onsite/Offshore model.
• Integrate with HP Sure Supply (HP web site).
• Integrate with Navision 2009 (ERP Package).
• Supported the end to end architecture enhancements for the project.
• Created asp.net pages, classes and business layers.
• Created the design for database SQL Server.
• Creating tables, writing Trigger, Stored procedures and views.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: .Net Platform, Asp.Net, C#, SQL Server, IIS and web services.

Confidential

Programmer

Responsibilities:

• This application was developed in asp.net with C# technology.
• This is an intranet application..
• Data upload from XML file to SQL Server2005, called ERP data. All files are in zip format
• Project is Onsite/Offshore model.
• Implement merge replication between two database servers at client site (Nairobi, Kenya).
• Created asp.net pages, classes and business layers.
• Created the design for database SQL Server.
• Creating tables, writing Trigger, Stored procedures and views.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: .Net Platform, Asp.Net, C#, SQL Server, IIS and web services.