SUMMARY:

• A competent professional with nearly ten years of rich experience in application software designing, architecture, development, testing and implementation.
• Certified Salesforce Developer (401) and Scrum master.
• Having extensive experience with different methodologies Agile, rational unified process and waterfall.
• Hands on experience in Project Management (WBS, resource allocation, Planning, Status Tracking), Risk Management.
• Extensive knowledge of Cloud Computing, Salesforce.com, Siebel.
• Experience in Web and Integration technologies like HTML, CSS, JavaScript, WSDL, SOAP, REST API.
• Five plus years of experience with Sales force customization, Security Access, Workflow approvals, Data Validation, Data utilities, Analytics, Sales, Marketing, Customer service and support administration.
• Used Force.com IDE to develop customization using Apex classes, Apex triggers, SOQL/SOSL queries and Visual force pages to develop custom business functionalities
• Developed business process document and application process document using reverse engineering methodologies.
• Playing the role of a scrum master for more than three years.
• Strong software design, development, delivery, support and testing experience working closely with stakeholders and business partners.
• Successful collaboration with global teams and offshore teams.
• Designed, developed and deployed innovative software products using OOAD design patterns.
• Helped teams to adopt software best practices like code review, unit testing, performance testing and continuous integration.

TECHNICAL SKILLS:

Force.com: Wave analytics, Apex Custom Controllers and Extension, Classes, Apex triggers, SOQL, SOSL, Ajax workflows & Approvals, Reports & Dashboards, Custom Object.

SFDC Tools: Data Loader, Connect offline, Sales force to Sales force, Apex Explorer, Force.com IDE (Eclipse), Force.com migration tool

Languages: Apex, Visual Fore, VC++ (MFC, win 32 API), multithreading, PL/SQL, J2EE (Servlet, JSP, HTML)

ETL: Informatica, Data loader, Jitter Bit, CastIron

Databases: Oracle10g/11g, MSSQL

Tools: Rational Clear case, VSS, Siebel tools

Testing: OATS, ATF scripts, selenium script, QTP

Application Servers: Weblogic, Apache

Methodologies: Scrum, Waterfall, RUP

IDE Tools: Force.com IDE, Visual Studio 6.0, 2003JDeveloper 11g, Eclipse, rational clear case

Web Technologies: html, xml, JavaScript, e - script

Reporting Tools: Oracle BIPublisher, Actuate

Search Tools: Coveo, OSES

EXPERIENCE:

Confidential

Salesforce Architect/Developer

Responsibilities:

• Design the objects for holding metadata.
• Designed and implemented the architect of a critical feature of Omni Visor Pro into Sales force.
• Created workflows, custom settings, triggers.
• Implemented schedule class to assign the patients to a Member Service Representative and the Nurse. It should be assigned with load balancing feature.
• Data Migration from Oracle to Sales force using Informatica.
• Developed various apex classes and triggers for the functional requirements of the application.
• Created Profiles, Roles, Object level, field level and record level security.
• Used JavaScript to have certain fields disabled and enabled on run time.
• Implemented tree structure in visual force page.

Confidential, Acton, MA

Sr. Salesforce Developer

Responsibilities:

• Ensuring that the team is delivering consistently and following the coding standards.
• Prioritizing the features and assigning it to the team members and for self as well.
• Coordinating with the integration team and the offshore team.
• Ensuring that the team follows the process and best practices to deliver the software.
• Design the objects for holding the metadata information of the SF package and legacy ERP.
• Design the process to setup the information, send it to the Integration Manager tool.
• Design the process of sending and receiving to and from any data changes in the objects of the custom app and Integration Manager tool using REST APIs and in JSON format.
• Develop the POC for synching Student data between the two systems using REST API.
• Developed various apex classes, controller classes and apex triggers for various functional needs of the application.
• Created and consumed RESTful services.
• Used hierarchical custom settings to disable and enable the triggers.
• Created profiles, roles and implement object level, field level and record level security.
• Created multipage Visual force wizard for capturing Student, Application, Test scores, and etc. information.
• Extracted account and contact information from oracle on demand using party tables for contact and account info in sales force.
• Developed the project in agile environment and played the role of scrum master as well.

Environment: Salesforce.com CRM, JSON, Java, XML, REST services, Groovy

Confidential, Nashua, NH

Sr. Salesforce Developer

Responsibilities:

• Designed objects for order to cash process, e.g. Sales Order, Sales Documents, RMA Receipt, RMA shipping, etc.
• Integration of objects with IntAcct for seamless transfer of information between Sales force and Intacct.
• Developed custom integration with Intacct for RMA process.
• Implemented Service Cloud, with custom logic to create Sales documents, post sales.
• Created Triggers and Classes for automatic creation of service contracts, other sales documents, RMA receipts and shipment information.

Environment: Salesforce.com CRM, IntAcct, Java, XML, REST services, OAuth 2.0

Confidential, Fort Worth, TX

Salesforce Developer

Responsibilities:

• Worked with different channels of retail divisions like Door to Door, Business to Business, Retail Sales by developing Visual force pages for tracking of orders and inventory and tracking of activities of the employees and auto-updating of the fields through triggers.
• Implemented Service cloud, Email to case for Service desk.
• Responsible for migration of customization for Service cloud, Email to case.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Created custom Apex email services for the cases.
• Worked in developing and customizing Customer Portal for the organization.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica, Cloud Cast Iron.
• Developed Apex Classes, Apex Scheduling, Controller Classes and Apex Triggers for various functional needs in the application.
• Maintained Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Helped in building the Security Model for the organization using Roles, Profiles, Sharing settings and Permission sets.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Used the Pervasive Data Integrator tool along with Sales force for extracting the data as per client’s need.
• Migrated cases from oracle crm cs incidents all b to case object in sales force.
• Migrated emails from oracle crm iem arch msgs and iem arch msg dtls to email message in sales force and emails were attached to the right cases.
• Wrote a java app to extract email message content and headers from iem arch msgs and iem arch msg dtls and populated it in email message object in sales force and attached them to correct cases.

Environment: Saleforce.com, Apex, Visual Force, Data Loader, Workflow/Approvals, Pervasive Data Integrator, Service Cloud, XML

Confidential

Sr. Software Engineer

Responsibilities:

• Designed data models, sequence diagram, use case inventory for the product framework.
• Gathered cross functional knowledge and domain expertise working closely with business analyst and product managers.
• Worked closely with business partners to design services contract and interaction to initiate implementation.
• Provided project estimates and time-line based on technical complexity and team velocity.
• Developed key components using design patterns such as Data access object, Singleton, Front controller, Session façade etc.
• Debugged and resolved functional and performance issues in the key components.
• Transformed team to adopt agile practices working closely with project management.
• Worked extensively with global teams.
• Mentor and supervising team members, leading code review, arranging brown bag and presentations for technology community within the group.
• Involved in writing the Oracle ATS scripts for the OUI testing.

Environment: Oracle Database, Siebel CRM, Siebel Tools, jscript, xml

Confidential

Software Engineer

Responsibilities:

• Designed product workflows and interactions working closely with product management team.
• Developed POC to implement the features.
• Developed components using OOAD design patters and best practices.
• Worked closely with SQE to write test plans, define SLA and review test strategy.
• Involved in usability testing to test new interactive UI components, and worked on modifications as per the feedback from usability testing.

Confidential

Software Engineer

Responsibilities:

• Developed UI for the face recognition.
• Written program to implement image processing algorithm such as edge-detection.
• Applied various pattern-matching algorithms.
• Written user-friendly documentation and end-user guide.