SUMMARY:

• A Certified Sr. Salesforce.com consultant with 6+ years of experience on Salesforce/Force.com technology stack and over 8 years of overall IT experience.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Involved in Analyzed, planned and implemented various aspects of business requirement. In - depth understanding of SFDC CRM business processes.
• Strong knowledge of Sales, Marketing, Service and Support Automation.
• Developed Apex classes, Controller classes, Apex Triggers and Visualforce Pages on Force.com platform to customize application according to the functional needs. 
• Experience with CPQ platform majorly on Apptus.
• Expertise in Apex to implement the complex business logic with in Governor Limits.
• Good experience on SOQL, SOSL, Custom settings, Schedule Apex, Batch Apex.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Experience and knowledge on Salesforce and BMI integration on recent project.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Configured ServiceMAX for Client based on their requirements. 
• Used ServiceMAX to provide perfect service delivery process, drive revenue growth to the customers. 
• Experienced in data migration from Legacy Systems using various data migration tools.
• Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.
• Ability in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Reports, and Validation Rules.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and SOAP and third party tools like Cast Iron and Informatica-on-Demand.
• Experience in Salesforce Integration with in house legacy systems using Web services API like Rest and SOAP.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader,Informatica Power center and Informatica On-Demand.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Excellent Work ethics, Self-motivated, Quick learner and Team oriented. Continually provided value added services to the clients through thoughtful experience and Excellent Communication Skills.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components,Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Import Wizard, Data Loader, Force.com Excel Connector, Cloudingo, MavensMate, Developer Console, ANT Migration Tool

Integrating Tool: Apex Data Loader,Informatica Powercenter,CRM Fusion Dupeblocker, CRM Fusion Peopleimport, Informatica On-Demand,APTTUS CPQ, ServiceMAX

Programming: Apex, ASP.Net, C, C++, Python, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, IBM WebSphere, Java Script, WSDL,SOAP API, REST API

Database: Oracle 8i/9i/10g, SQL Server 2005/2008,MySQL

Operating systems: MS Windows 98/2000/XP/Vista/7, Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac

Other tools: MSVisio, MS Project, JitterBit, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Brea, CA

Sr. Salesforce Developer

Responsibilities:

• Developing visualforce pages, complex apex classes and triggers based on business requirements.
• Gathering business requirements, designing appropriate solutions, implementing solutions in Force.com platform, enhancing Sales processes in highly dynamic agile environment.
• Working on Veeva Implementation project.
• Working on Sales Cloud Lightning Project.
• Working On Lightning Components.
• Implemented bundle product in Salesforce using Apttus features.
• Created a Product Family, Setted up Product Line and three Models under that Product Line. Created all common attribute rules at the Product Line level with specific attributes and rules at the Model level.
• Worked on high level with CPQ Cloud/BigMachine to pass authentication to the third party tool to transform incoming XML as well as outgoing XML when it comes to communicating with applications, which requires configuration process and document engine for big machine application.
• Implemented custom and standard territory management for salesforce.com instances.
• Implemented Targeting Tool for sales team.
• Worked on Web Service Callouts for creating and updating data in Oracle EBS.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL.
• Implementation and support of ServiceMAX Field Service Suit, built on Force.com platform.
• Hands on Experience on ServiceMAX work order Management and contract management which is used to provide field level services to customers.
• Implemented visualforce pages with custom controller,standard controller, controller extension and standard set controller.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Implemented Lead Nurturing for marketing team.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com and Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Implemented Docusign App Exchange Application.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.

Environment: Apex, HTML,CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com,, Service Now Tool, Force.com IDE, Sublime text.

Confidential, Scottsdale, AZ

Sr. Salesforce Developer

Responsibilities

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, visualforce pages, components for various functional needs in the application. 
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two way data integration between SQL Server and Salesforce using .Net web Service.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Imported assets from Salesforce into CPQ cloud.
• Hands on configuration and admin experience with Veeva Commercial suite (CRM, Vault, Network).
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.
• Worked on InsideSales and Demand tools App-Exchange applications to make Salesforce.com instance effective.
• Implemented Marketo in detail to setup for users in such a way those campaigns helps users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Recognized SF.com usage problems and produced optimal solutions.
• Coordinated in cross-functional teams.
• Managed with vendor partners and formulated optimal solutions for integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Configured Service Cloud for internal support agents for case support.
• Worked on Call Center Software Administration and Salesforce.com Integration Support (CTI).

Environment: Saleforce.com platform, Data Loader, ANT Migration Tool, Data Loader, SQL and Eclipse IDE Plug-in, Sublime text.

Confidential, San Jose, CA

Sr. Salesforce Developer

Responsibilities:

• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Created a using SAP PI (SAP ECC) and tested the WSDL using SOAP UI.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Provided possible solutions related to Partner portal to enhance the existing functionality.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances.
• Developed UI using CSS, HTML tags, Visual force components and used JavaScript for front-end validation.
• Worked on Marketo to automate and measure demand generation campaigns that generate more high-quality sales leads.
• Integrated Force.com with Salesforce 1 and Mobile Apps.
• Use various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked with Visualforce Controllers (Standard, Standard List, Custom, and Extension).
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Used Dataloader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Environment: Saleforce.com Platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel

Confidential, Mountain View, CA

Salesforce Developer

Responsibilities:

• Implemented Apex Controller, triggers, Visualforce Pages and test classes with test code coverage of 100% using Force.com IDE.
• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements.
• Worked on other product documents like release notes, user guides, support guides.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Worked on various salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.

Environment: Informatica on Demand, Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE,Excel.

Confidential, Iowa City, Iowa

Salesforce Developer/ Administrator

Responsibilities:

• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Automated Sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Managed company's Phase III project implementation of Marketing Automation, complete with Auto task creation, Workflows, Scoring and Lead nurture programs, Sales Insight interesting moments, and Web form/landing Page creation.
• Developed various Custom Objects, Tabs, Entity-Relationship Data model, Validation rules, Components and Visual force Pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Force.com IDE, Apex data loader,Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE,Excel.

Confidential, Los Angeles, CA

Salesforce Developer/ Administrator

Responsibilities:

• Worked with standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• mplemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used Collections in order to make sure that the Governor limits are followed causing no interruption in Execution.
• Created APEX custom controllers implementing complex code for retrieval from Sales Force to VF pages.
• Developed APEX triggers, Classes, Test methods &Visualforce pages to implement the custom functionality.
• Also used Canvas for UI design in salesforce, for creating the new interface.
• Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus
• Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Performed Requirement Gathering for client preferences and data management.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Processed the Test Cases and Involved in Testing Life Cycle.

Environment: Salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visualforce, SOQL, HTML, XML, AJAX, Web Services API.

Confidential

Java Developer/ Salesforce Developer

Responsibilities:

• Involved in the requirements gathering, analysis, design, development, and testing phases of Software Development Lifecycle (SDLC).
• Implemented Java Persistence API (JPA) through Hibernate 3.0. Created connections to database using Hibernate session Factory, using Hibernate APIs to retrieve and stored data to the database with Hibernate transaction control.
• Worked with the team to design the front end GUI using JSP, JScript and HTML.
• Spring, Servlets, JSP, and JSTL are used for building the application.
• Worked on JavaScript to implement front end side validations.
• Design and developed application with a comprehensive knowledge of Java and J2EE.
• Implemented MVC Architecture using Struts Framework.
• Design, Development of JSP pages, Servlets and re-usable Java Beans using Apache Spring
• Designed various Visual Force for customers to select a variety of services offered by the organization and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com

Environment: Web Sphere Server, Struts 2.0, JSTL, CSS, DB2, JSP, JDBC, EJB, RAD, J2EE, Java, UMLs, HTML, Joint, Log4j, JavaScript, J2EE Patterns, SQL, MVC, CVS,  Saleforce.com platform, Force.com IDE - Eclipse Plug-in