SUMMARY:

• Over 6+ years of experience in Information Technology, Application Software Design, Development, Testing and Implementation. This involved 5+ years of hands - on design on Administration, Development experience in Salesforce.com.
• I have provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce Cloud, Sales Cloud, Service Cloud,Marketing Cloud Desk.com, Salesforce1 Mobile, Salesforce Lightning Components and Lightning Apps.
• Hands on experience in designing and developing force.com applications.
• Experience in designing, developing and implementing applications like Sales, Marketing and Support modules on Salesforce.com platform. 
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards. 
• Designed custom formula fields, field dependencies, validation rules, workflows, Process Builder and Approval processes for automated alerts, field updates and email generation according to application requirements. 
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform. 
• Experience with deriving Entity-Relationship diagrams from business requirements and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships. 
• Good experience in writing business logic in Apex programming language in conformity with governor limits. 
• Expertise in building Visualforce Pages,Custom Objects, Reports, Dashboards, Tabs and Customer Portal.  
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.  
• Experience in web technologies including HTML, XML, CSS, Java Script.
• Excellent analytical, de-bugging skills and documentation skills. 
• Exceptional communication and interpersonal skills, with the ability to build effective working relationships with both business and technical managers.
• Experience inagile development practices and methodologies, test-driven development, architecting infrastructure and software for multi-tiered applications.
• Extensive knowledge about working processes such as time management and process optimizations. 
• Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle. 
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills.

SOFTWARE SKILLS:

Salesforce Technologies: Visualforce, Apex Controllers, Triggers, Sales cloud, Marketing Cloud, Service cloud, Data Loader.

Programming Languages: APEX, JAVA, XML, C, SQL, SOQL, SOSL, HTML, JavaScript, JQuery.

IDE/Tools: Force.Com IDE, Eclipse, Enterprise Architect, Visio, Visual Force

Operating System: Windows, SUSE, DOS, MAC, QNX, Qt, PSOS+, Nucleus Plus

Databases: Oracle 11g/10g/9i/8i, SQL Server, Database.com

Microsoft Technologies: MVC, WCF, LINQ, MFC, STL, ATL, SOAP, Entity Framework, SOA

Methodologies: Agile, Scrum and Waterfall.

PROFESSIONAL WORK EXPERIENCE:

Salesforce Developer/ Administrator

Confidential

• Customer Community development, deployment and integration with company website. Security setup and auditing of Community users. Salesforce development (Service Cloud) including extensive use of workflow rules to automate business processes. Customize page layouts using VisualForce. Presented the Acumen Customer Community and Chatter at the first annual Acumen Users Conference. Data Loader, Apex Coding, Custom Objects, Cases, Groups, and Administrator tasks as well.
• Worked as Salesforce Consultant gathering the business and technical requirements for configuration, development and integration in Salesforce with direct client interaction.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Worked on Custom Objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, Components, Custom Labels, Record Types, Static Resources and Formula fields.
• Created different Workflow Rules and configured different Roles and Profiles according to the organizational needs.
• Developed Visualforce Pages and Visualforce Components with Apex classes to provide functionality to the Visualforce pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Customized and managed user profiles to facilitate appropriate access and read/write permissions.
• Customized various Salesforce.com components including standard and custom objects on-the-fly in the production environment to solve immediate user/management issues.
• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for email services and lead-to-contract conversion.
• Designed and deployed report types, custom reports; maintained and organized standard sets of reports for different user groups.
• Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.

Environment: Windows 7, Force.com Platform, Salesforce.com CRM, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Data Loader, Workflow & Approvals, Salesforce.com sandbox, Data Loader, Reports, Dashboard, Eclipse IDE with Force.om plugins.

Salesforce Administrator/ Developer

Confidential

• Performed roles of Administrator in the organization for customization and configuration. 
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization. 
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on Profiles, Groups, Queues and Sharing Rules. 
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials. 
• Strong experience in working with Security framework, Dashboards and reporting modules. 
• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application. 
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes. 
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com CRM, Standard and Custom Objects, Tabs, Workflows, Process Builder, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, SOQL/SOSL Queries, Eclipse IDE with Force.com plugins.

Salesforce Administrator

Confidential

• Developed and deployed Salesforce.com Unlimited editionRe-structured custom objects, Master-detail relationships between objects to better suitthe organization business needs
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts,Contacts, Opportunities, Cases, and Activities.
• Defined related tasks, time triggered tasks, email alerts, filed updates to implementbusiness logic.
• Managed multiple users set up, profiles, roles, and teams.
• Implemented Field Level and Object level security for sensitive data holder fields.
• Created UI for new application and AppEx Packages for different MSPR Applications onSalesforce.com
• Designed and maintained SDFC Organizational Wide Configuration parametersAssigned sharing rules and handled Bulk data transfers and uploads
• Individually worked on creating and implementing the Web-To- Case functionality tosolve and track customers Issue.Designed and developed the software using agile methodology.

Environment: Saleforce.com CRM, Standard and Custom Objects, Tabs, Workflows, Process Builder, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, SOQL/SOSL Queries, Eclipse IDE with Force.com plugins.

Salesforce Administrator

Confidential

• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application. 
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes. 
• Implemented packages in distributing and migrating components or applications within the organization.
• Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing

Environment: Saleforce.com CRM, Standard and Custom Objects, Tabs, Workflows, Process Builder, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, SOQL/SOSL Queries, Eclipse IDE with Force.com plugins.