SUMMARY:

• 9.5 years of work experience as a Technical Consultant/Business Analyst on BI & DWH/ CRM related projects in Airline, Telecom Industry and sound knowledge in Big Data and Analytics.
• Currently working as a Senior Tableau Consultant with Confidential with expertise in business consulting on Business Intelligence and Data Warehouse related projects.
• Proficient in Business Analysis, Data Analysis, Requirement Gatherings, Requirement Prioritization, Effort estimations Project plan estimation.
• Proficient at client interaction and articulating client problems
• Adept in analysing information system needs, evaluating end - user requirements, custom designing solutions, troubleshooting for complex information systems management
• Technical experience incorporates BI Solutions, Visualization tools (Tableau, QlikSense), CRM (Customer Relationship Management which includes Product Management and Siebel configuration).
• Almost 2 years of experience working with visualization tool Tableau. Have good understanding of Tableau architecture, design, development and end user experience.
• Extensive experience in Tableau Desktop, Tableau Server and Tableau Reader in various versions of Tableau
• Worked on the Requirement gathering and Development of Dashboard reports for the Key Performance Indicators for the top management.
• Experience in creating different visualizations using Bars, Lines and Pies, Maps, Scatter plots, Gantts, Bubbles, Histograms, Bullets, Heat maps and Highlight tables.
• Proficient in identifying important KPI’s for different business areas
• Experienced in BI reporting - static reports, Adhoc reports, dashboards, scorecards, business alerts etc. creating Software Requirements Specification, Functional Design Document, Story Cards, Use Case Diagram.
• Effective presentation skills, good interpersonal skills, result oriented hard worker innovative and continuously strives for improvement in projects and processes
• Strong interpersonal skills and leadership abilities
• Proficient in CRM, using Oracle Siebel Tool.
• Worked as a Developer + Business analyst
• Capable of working under pressure, good logic and analytic skill, and also a team player.
• Experience in all the phases of Software development Life Cycle (SDLC) ranging from requirements gathering, understanding, analysis, design, development, project management, integration, implementation, customization, to testing and maintenance

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Interaction with the client to gather requirements and develop functional solution
• Source system Identification and Analysis of the different source system
• Joint Discussions with Business stakeholders to understand and document the reporting requirements.
• Creation of wireframes of the reports to be made as final deliverable of the project.
• Creation of mapping documents of Source system and To be Reporting Solution
• BI reporting solution recommendation based on client needs/problems
• Preparation of Software Requirements Specifications Document.
• Prioritization of requirements, validation of requirements and assistance in designing the data model
• Identifying important KPI’s for different business areas and ways to measure them
• Presentations to the client’s top management involving demos.
• Daily status tracking and MOM publishing.
• Creation of Mock Dashboards in Tableau to present to business users

Confidential

Tableau Consultant

Responsibilities:

• Design & Development of user interactive reports, Dashboards and score cards
• Preparation of Functional and Technical specification documents
• Installation and Configuration of Tableau Infrastructure
• Built dashboards with floating objects and capitalizing the various dashboard actions features like URL, images, web integrations
• Structured the dashboard with a consistent layout with visuals chart at the top and corresponding crosstab data and the bottom Development of Filters, calculation fields, parameters, reference lines, bins, sets, groups and hierarchies using tableau
• Created Prompts, customized Calculations, Conditions and Filter (Local, Global) for various analytical reports and dashboards.
• Create and modify Interactive Dashboards and Creating guided navigation links within Interactive Dashboards.
• Created Bullet graphs to determine profit generation by using measures and dimensions data from Oracle SQL Server and MS Excel.
• Combined views and reports into interactive dashboards in Tableau Desktop that were presented to Business Users,Program Managers, and End Users.
• Design & Development of visualizations like lines, Pie, Tree map, Packaged Bubbles, Text tables, stacked bars, Filled maps, Symbol maps, Scatter Plots, Histogram and Bullet charts etc

Confidential

Business Analyst

Responsibilities:

• Interaction with the client to gather requirements and develop functional solution
• BI reporting solution recommendation based on client needs/problems
• Preparation of Software Requirements Specifications Document and Change Request Documents
• Prioritization of requirements, validation of requirements and assistance in designing the data model
• Identifying important KPI’s for different business areas and ways to measure them
• Constant interaction with the development team to ensure delivery of quality solution within strict deadlines
• Presentations to the client’s top management involving demos and trainings

Confidential

Module Lead

Responsibilities:

• For a leading European Airline conducted a detailed comparative study between Siebel, MS Dynamics and Salesforce for the best fit CRM solution.
• Business process mapping of leading European Airline to the core functionalities offered by different CRMs.
• Migration approach from MS Dynamics CRM 2011 to CRM 2013 for a Leading European OTA.
• As a part of BI COE main responsibility includes Solution Designing, Feasibility analysis, Preparing Project Plan, effort estimation and staffing for new opportunities.
• Handling the POCs for any new Proposals/Lead.
• RFI technical solutioning.
• SPOC for the CRM domain, Handling Customer calls along with Presales/Sales team as the Technical expert for CRM.
• Provided Technical expertise for in-house Salesforce implementation.
• Mentoring juniors in CRM domain.
• End to end Solution designing and solution Approach.
• Requirement understanding of any new POC to be implemented and coming up with a specific solution for the customer.

Confidential

Business Analyst/Siebel Consultant

Responsibilities:

• Involved in the software development lifecycle as a Business analyst/Functional consultant
• Study of as-Is (Existing functionality docs of Clarify) and To-Be process documents.
• Feasibility analysis and effort estimation and staffing projection according to the upcoming feasibilities.
• Onsite assignment for 3 weeks to gather requirement and hold Joint Discussion sessions with the Business users
• Taking client calls and managing the communication between various stakeholders. Coordinate with IBM Spain for requirement capturing
• Requirement gathering, Understanding the existing business process to identify the key pain area and suggesting improvement.
• As a Senior Consultant, was responsible for the following: Study of As-Is (Existing functionality docs of Clarify) and To-Be (How to be done in Siebel) documents and check the feasibility in Siebel.
• Primary responsibility includes feasibility analysis and effort estimation and staffing according to the upcoming feasibilities.
• Handling the delivery for multiple releases.
• Providing support to SIT team and ST team. Handling the SIT defects.
• Converting the High Level Design into Low level design.
• Worked extensively on both Simple as well as Complex products and Bundle products, Product classes, Relationships, User Properties, Constraints.
• Extending Workspace Project IO &IC for Custom Fields, JS & SWT File Customization. Worked on the Siebel web templates and the JavaScript files to customize the product UI according to the client requirements.
• Designing of Macros (High Level Design) and Micros (Low Level Design) based on the requirements captured for Product Management.
• Worked at Onsite (Spain) for requirement gathering at client side location.
• Worked on SIT and Production rollout, providing solution for remedy tickets within SLA.
• Created and used Custom UI Properties to achieve Visibility restriction based on profile of the user and Dynamically hide the products within configurator depending on profile of user. Widely user the UI properties in Product configuration
• Handled the responsibility of streamlining the deployment process Base-lined the various objects for Better version controlling of objects.
• Working on the LLD of the Products, Classes, and Product Lines.
• Implementing POC’s for the client.
• Worked on Smart Part Numbers.
• Configured Catalogs, Categories and Catalog Hierarchy to organize the products.
• Extended Eligibility framework.
• Extended workspace project to include custom entities for migration of products between environments.
• Worked on the Attributes with Business component domain. Used multilingual Translation for the product data.
• Worked on access groups to manage the Product visibility.
• Have basic knowledge of Pricing, have knowledge about Volume discounts and aggregate discount.
• Have extensive experience on different issues which are faced during the SIT phase and have in depth knowledge of the pitfalls which can be avoided.
• Mentoring the new team members on the Product and Catalog Functionality.
• Providing support to the Deployment team to have hassle free deployment for the Catalog Module
• Handling the UAT, assisting Business users with training on the new tool.
• Taking client calls and managing the communication between various stakeholders. Coordinate with IBM Spain for requirement capturing
• Requirement gathering, Understanding the existing business process to identify the key pain area and suggesting improvement.
• Identifying different systems, point of real time integration.
• Designing and drafting of Functional Specs/Change Requests.
• Identifying Key reports requirement for Oracle BI publisher requirement.
• BI publisher reporting analysis from the data fetched from Confidential Siebel CRM platform.
• Integrated BI publisher solution with CRM Platform.
• Constant interaction with the development team to ensure delivery of quality solution within strict deadlines

Confidential

Business Analyst

Responsibilities:

• Involved in calls with end users and stake holders.
• Involved in the requirement clarification calls with the Development team.
• Designing and drafting of Functional Specs/Change Requests.
• Conducting and controlling the UAT at the end of the development cycle.