Salesforce Administrator / Telephony Administrator Resume

SUMMARY:

Strategically - minded - self-motivated Systems Analyst with 10+ years of experience supporting organizations within Sales Enablement functions. I have earned a Yellow Belt certification in Business Process Improvement efforts, I have a passion for learning new technology to help companies drive productivity and achieve success. Experienced with Salesforce.com implementation efforts, including systems integrations from 3rd party applications including various telephony and Business Intelligence tools. Experience developing customer applications, gaining end user requirements, and working in an agile environment. Experience developing custom applications using Apex, Visual Force and other technologies to build customized solutions that support business requirements and drive key business decisions.
Managed a 3-month SFDC integration project, involving 7 data sources from sales centers in 2 countries.
Coordinated the integration of 500+ sales reps into SFDC remotely, while managing the deployment of 7 marketing campaigns in Austin.
Wrote procedural documentation for 21 managers and 5 directors to use in the monitoring of their individual customer and product groups.
Administered the Transera/Broadsoft Telephony system for call centers in both United States, Canada and Hawaii, allowing 21 teams to have custom routing and message handling for their disparate markets.

TECHNICAL SKILLS:

Lattice Engines and salesPRISM, Transera, salesPRISM, APEX Dataloader, API Adapter telephony systems include CTI Adapter and Open CTI MPLS / PSTN / VoIP, AppExchange products, Great Plains, MS Access, Business Intelligence Tools like Dun & Bradstreet, Sales Genie, OneSource, Snag It, GoToMeeting, Skype

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator / Telephony Administrator

Responsibilities:

Supported 500+ Inside Sales Organization as an Administrator to 3 systems as part of Sales Enablement Team. Worked cross functionally to find ways to use technology and tools to drive efficiency & sales productivity
Expert Systems and Business Analyst who applied strong project management skills to technology initiatives
Skilled Telephony Administrator responsible for setting up routing, skill profiles and end users
Experience Salesforce Administrator capable of setting up end user, functional profiles, data quality and analysis, dashboards, and reports. Worked with 3rd party system integrations to Salesforce
Ability to work in diverse teams and manage multiple projects concurrently
Technical writing, procedure documentation, statistics and process improvements

Confidential

Sr. Business Analyst / Salesforce Admin / Sales Consultant

Responsibilities:

Designed and created the underlying structure and data flows to support the SFDC application build including: custom objects/fields, workflow, approval processes, apex triggers, page layout, record types, Visual force pages and other force.com features
Expert in creating and maintain profiles, roles, security, workflows, dashboards, validation rules and formulas, custom objects as well as reports, dashboards and views, security controls. Skilled in reporting pipeline and revenue using Salesforce and MS Access. Automate and improve data reporting quality
Development, design, build and analysis of automated marketing using Salesforce.com
Apex data loader for uploads / removal of mass data while standardizing, clean and align existing data.
Conducted 1x1 end-user training; conducted needs analysis and requirements

Confidential

Business Analyst

Responsibilities:

Created, tested and optimized database tables using MS Access.
Validated installation info, preparing monthly payment schedules, and identifying equipment which has moved within the customer’s environment over the prior period to adjust lease schedules accordingly.
Validation of Boeings System of Record vs. Dell’s System of Record using an Access Database that I built and designed from scratch. Data entry of contractor working hours for billing on the Boeing account.
Responsibilities for the reporting breakouts of new device purchases for the Boeing account for sales including providing monthly contracts and supplements and getting proper signatures for payment approvals.

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