SUMMARY:

• Around 6+ years of work experience in Salesforce.com platform as Developer & Administrator. Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Proficient in designing the components using Objects and Fields, Page Layouts, Visualforce pages, Apex classes, Controllers & Triggers.
• Well experienced with Approvals & Workflows for automating different business processes and other components as per the client requirements.
• Experience in SFDC development in implementing Apex classes, Apex triggers, Visualforce, working on Force.com IDE, SOQL and SOSL.
• Good knowledge in Salesforce Requirement analysis, Sandbox Administration, Configuration, customization (Apex classes, Triggers, Batch classes & Visual Force pages), Analytics (Reports & Dashboards) &Data Loading using Apex Data loader to achieve complex Business functionalities.
• Experience in handling Data migration and Data conversion projects involving complex & legacy Databases.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visualforce, and APEX.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visualforce, CSS and JavaScript.
• Experience in Customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules and Approval Processes.
• Proficient in designing of Validation Rules, Workflow rules, sharing rules, Approval Processes, Reports, Snapshots, Dashboards for automated alerts, field updates, and Email generation according to application requirements.
• Good knowledge in CRM business processes like Campaign Management, Lead management, Case Management, Marketing, Customer Service and support.
• Hands on experience on Force.com developing Apex classes, Triggers, Apex test classes, SOQL & SOSL queries for the development of back - end business logic.
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.
• A very good team player with the ability to work independently, competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce application setup activities and worked on various Salesforce Standard objects such as Accounts, Contracts, Leads, Campaigns, Reports and Opportunities.
• Implemented Custom Objects, Page layouts, Custom tabs, validation rules, workflow rules and Components to suit the functional needs of the organization.
• Designed the configuration of Sales cloud and Service cloud standard objects such as Leads, Accounts, Contacts, Opportunities, Forecasts, Contracts, Activities, Cases and Custom Objects.
• Developed custom Force.com components on Custom object for creating Reports (Visualforce pages as reports)
• Developed Apex classes, Apex Triggers and Controller classes on Force.com platform to customize application according to the functional needs.
• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Used Eclipse to migrate dashboards, reports and documents. Created reports and dashboards, which couldn’t be migrated through IDE.
• Created views on standard objects as per business requirements. Created test accounts and validated fields and page layouts through test accounts. Used data loader to extract and import data from instance to instance
• Designed and developed Visualforce pages and controllers for distribution enhancement. Created custom objects, triggers, and workflows to manage information on products, orders, returns and Authors.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database. Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.
• Created custom Visualforce email templates for enabling the localization using Translation Workbench. Created validation rules for performing data validations depending on the user's profile and their record type.
• Participated in requirement reviews, actively worked to uncover, and resolve ambiguous and invalid requirements.
• Identified and implemented improvements to internal team processes or to supported business's processes, products, or services.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Trigger, workflows &approvals, SOQL, SOSL, Visual Force, Email Services, Data Loader, HTML, Java Script, Java, lightning, SOQL, SOSL, Apex Triggers Salesforce1, SQL, Sandbox, Data Loader, Eclipse IDE.

Confidential, Issaquah, WA

Salesforce Administrator/Developer

Responsibilities:

• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked closely with sales team, business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Animated client side user interface elements on a visual Force page using JQuery.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Diagnosed and modified Apex code, Visualforce pages, controller, and extensions to improve functionality and fix defects.
• Designed Custom objects, Entity - Relationship data model, validation rules, Auto - Response states, and custom settings.
• Developed Visualforce Pages, Custom Controllers, Apex Components, Apex Triggers, SOQL and SOSL for displaying related data from parent objects and child objects.
• Developed Visual Force Pages for certifying the User data available for scrubbing and creating visual force controllers to restrict access to custom websites built using Force.com.
• Creating web services using Apex to integrate data from different platforms in to force.com. Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.

Environment: Salesforce.com platform, Agile Central, LDS, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports, Report Types, Record types, JSON, Custom Objects, Tabs, Email Services, Security Controls, HTML, DHTML, Salesforce 1, JavaScript, Eclipse IDE.

Confidential, Spokane, WA

Salesforce Administrator/Developer

Responsibilities:

• Build SFDC process of allows costumer to register user with validating there data in the background and creating a User and granting them Login access to communities
• Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.
• Managed data integration by merging duplicate accounts and contacts for making successful registration for a user in the front end.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode. Responsible for Data load operations using Force.com Apex Data Loader.
• Deployed the Code changes from Sandbox to Sandbox and Sandbox to Production using Change Sets and Force.com IDE.
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts, and Field Updates.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Working on Implementation of Service Cloud process analysis and project management. Worked on different Salesforce objects like - knowledge objects, solutions objects etc.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created profiles, user roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users and implemented field level security to hide critical information
• Created and managed Role hierarchy and Profiles. Created customized fields and performed validations. Created and customized record types, page layouts for standard as well as custom objects

Environment: Saleforce.com platform, Force.com Migration Tool, Data Loader, Informatica On Demand, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Houston, TX

Salesforce Administrator/Developer

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented the requirements on Salesforce.com platform and Force.com IDE.
• Worked with various salesforce.com objects like Accounts, Contacts, Opportunities, Cases, Activities, Knowledge, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components, Visual Force Pages and Controllers. Developed and customized console view.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform. Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing. Interacted with the Salesforce.com premium tech support team on a regular basis.
• Created workflow rules and defined related tasks, email alerts, and field updates. Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed data migration from legacy systems to Salesforce.com. Used field level security along with page layouts to manage access to certain fields.
• Involved in developing, implementing & testing on the Sandbox environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Change sets, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.