SUMMARY:

• Overall 7+ yearsof experience in Application Design, Software Development Life Cycle, development and Implementation of various IT applications.
• More than 4 years’ experience in Administration, Configuration, Implementations and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, and Opportunities. Products, Cases, Leads, Campaigns, Reports and Dashboards, Lightning components.
• Configured Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in developing Apex Classes, Apex Triggers & Web Services.
• Experienced on translating business process into Custom Objects and creating Look - up and Master- detail relationships.
• Extensive experience in Lead and Case Managements Web-to -Lead, Web-to -Case, Email-to- case.
• Good understanding of Salesforce.com Governor limits with an ability to optimize code to respect those limits.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce using Objects, Apex Controller Classes and Visualforce Pages.
• Written Apex Batch, Schedule classes by implementing Batchable and Schedulable interfaces.
• Migrating data from legacy application to Salesforce using import Wizard Data Loader Utility and ETL tools.
• Extensive expertise of using declarative features like creating work flows, approval processes, process builder, escalation rules and assignment rules for complex business process automation
• Experience in different data tools - Apex Data loader, Import Wizard, Data Loader, Dataloader.io and Mass Delete.
• Experience in working Sandbox integration and production environments.
• Experience in web Technologies like HTML, CSS, XML and Java Script, WSDL and SOAP.
• Good experience in writing SOQL, SOSL queries in apex classes and customizing queries to improve performance and to avoid governor limits.
• Excellent analytical, de-bugging skills and documentation skills.
• Experience in Continuous Integration using Jenkins
• Experience in deployment using Change Sets, Force.com migration Tools.
• Experienced in executing projects in agile methodology

TECHNICAL SKILLS:

Platform: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force, Apex-Web Services, AJAX, Workflow& Approvals, Dashboards, Reports, Analytical Snapshots, Lightning frame work, Force.com Eclipse IDE Plug- in

Languages: Java, C, XML, HTML5, SQL, JavaScript.

Database: SQL Server, Oracle 10g/9i, SQL Server 2008

ETL Tools: Data Loader, Cast Iron.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Salesforce Developer/Admin

Responsibilities:

• Enhancement developer and team member performed the roles of Salesforce.com Developer and Administrator in the organization.
• Project includes system architecture, security, workflow, integration, user interface design, analytics, data integrity and customer & partner Communities on the SFDC Unlimited edition.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Integrated using REST based Web service callouts to other external systems.
• Developed code for generating the XML requests required for calling the web services.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the organization and integrate them.
• Implemented Apttus CPQ to enable reps to configure complex products and service combinations
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Sobjects used it to read, extract, and load data from comma separated values (CSV) files.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated Apttus with External Systems to send Contracts that were created through Apttus
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Maintaining test coverage for allthe classes and triggers andsupporting deployment activities.

Confidential, Basking Ridge, NJ

Salesforce Developer

Responsibilities:

• Performed Business requirement analysis and data modeling sessions.
• Developed on Unified CRM Connector for implementing automation based on the cases received.
• Developed on Web Sphere Cast Iron Cloud Integration in which Cast Iron acquires XML signature, contracts and updates to Salesforce.
• Used Web to Case for creating a case record and assign to the designated department based on the sobject of query.
• Developed extensively on Account, Contact, Case and Lead Objects for Layouts and validation rules.
• Created user Roles and Profiles, security controls.
• Used Lead management for creating lead from web i.e. web to lead, lead assignment, auto response, lead mapping to the existing object.
• Developed with automated workflows for creating account, contact and opportunity from lead.
• Performed debugging and fixed issues in case flows.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Developed with Apex Data types, Variables, Expressions, Assignment statements, Conditional
• Statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers.
• Created Apex Trigger to count the Open task on Lead Object.
• Created Visual Force Pages as per user Requirement.
• Developed Apex Classes with Custom Controller, Controller Extensions, for adding additional functionalities to existing Visual Force page.
• Developed component using Lightning Aura Framework which also include client-slide AngularJS.
• Developed with SOQL, SOSL, DML queries to fetch data from Salesforce object model database.
• Developed with REST API for integrating the existing system to Salesforce.
• Developed on Batch Apex and Scheduler to mass update records in production based on the business requirement.
• Used Case Management, Web to Case tools for automating the issue solving process on the basis of the cause of issue, case assignment, case escalation rules based on criteria and actions, creation of tasks based on the cases.
• One Click Dialing feature for the agents solving the cases.
• Developed on Integration between Salesforce and Confidential Unified Contact Center Solutions.

Confidential, Virginia Beach, VA

Salesforce developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customer

Confidential, Menlo Park, CA

Salesforce Developer/Admin

Responsibilities:

• Perform detailed analysis of user & business requirements with sales team and business analyst, designed the solution with customizing various Standard Objects of SalesForce.com.
• Developed Apex Classes, Apex Triggers for various functional needs.
• Developed on salesforce.com standard objects likeAccount,Contacts,Cases, Opportunities, Products, Leads, Reports and Dashboards.
• Designing Visual Force page and Dashboards as per client’s requirement.
• Created page layout according to user requirements.
• Design and deployed Custom Objects, Custom Tabs, Validation Rules, Assignment Rules, Work Flow Rules, Process Builder, Page Layouts, Visual Force Pages, Auto Response Rules to meet the needs of the application.
• Created test Classes for Apex Controllers and Triggers.
• Used Standard Controller and Custom Controller to handle SOQL queries.
• Used SOAP API’s for create, update, insert, and delete operations on objects.
• Used Data Loader for insert, update, and bulk import/export data from Salesforce.com Sobjects to comma separated values CSV files.
• Developed on data mapping for importing the accounts and contacts data from the CSV excel sheets.
• Defined lookup and master detail relationshipon objects and creation of junction objects to establish connectivity among objects.
• Developed on Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com Solutions.

Confidential

Java Developer

Responsibilities:

• Responsible for analyzing business user new requirements.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Implemented action classes, form beans and JSP pages interaction with these components.
• Wrote a Controller Servlet that dispatched requests to appropriate classes.
• Developed Dispatch Action classes to define several business methods.
• Involved coding SQL Queries, Stored Procedures and Triggers.
• Created java classes to communicate with database using JDBC.
• Used HTML, CSS and JSP for developing wed pages and JavaScript for Client Side Validation.
• Designed and Developed back end code Servlets and JavaBeans.
• Involved in process of gathering, modeling and transformation data into useful information

Confidential

Java developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML,XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using Joint.
• Developed user and technical documentation.