PROFESSIONAL SUMMARY:

• 7+ years of IT experience as Salesforce Developer in Analysis, Design and Development of various CRM & Web - based applications which includes 5+ years of experience as Salesforce.com consultant with proficiency as Developer & Administrator and 2+ years of experience as a Java Developer.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com Platform.
• Developed mobile applications inside Salesforce1.
• Very strong in Article Management, Chatter Answers, Data Categories and Service Cloud implementation.
• Implemented i18n in salesforce using Translation workbench and Custom labels.
• Development experience with Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Web services, HTML and JavaScript.
• Experience in setting up Connected App and Remote Site settings for establishing third party communications.
• Experienced in implementing best practices in salesforce configurationand development.
• Hands on experience in setting up Single sign-on between two salesforce instances.
• Strong experience in defining, managing and creating Custom Objects, Page layouts, Field Validations, Formulas and Workflow rules.
• Proficient in SOQL/SOSL.
• Experience working with various databases like Oracle9i, SQL Server 2005/2008 and MySQL.
• Experienced in System Development Life Cycle (SDLC). Involved in different phases of development.
• Involved and provided support during the UAT.
• Knowledge of Customer Portal/Partner Portal implementation.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader and PL/SQL procedures.
• Experience in working with REST and SOAPAPI’s.
• Hands on experience in creating and installing ManagedPackages.
• Configured Web-to-Case and Email-to-Case functionalities.
• Strong Deployment skills using Ant and Chain sets.
• Experience building Custom Controllers/VF Components.
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Experience in Developing Internet/Intranet applications.
• Very strong in Relational database concepts like Normalization, indexes and performance tuning.
• Experience in Object Oriented Design (OOD), Object Oriented Analysis (OOA), based on UML architecture.

TECHNICAL SKILL SET:

SalesForce Technologies: Certified Salesforce SFA, Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, WSAD, Web Services and JNDI

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), SOAP API.

Programming Languages: Java J2SE, APEX, SQL

Web Technologies: HTML, XML, Java Script, CSS, FLEX, SOAP

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

WORK EXPERIENCE:

Confidential, Boca Raton, FL

Salesforce Developer/ Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com AdministratorandDeveloperintheorganization.
• Gather requirements, design, develop, test, document, communicate and deploy business solutions.
• Implemented AgileDevelopmentMethodology.
• Worked on various Salesforce.com Standard Objects including Accounts, Leads, Opportunity, Contacts, Reports, Dashboards, Events andTasks.
• DevelopedvariousApexclasses,ControllerclassesandApexTriggers for variousfunctional needs in theapplication.
• DevelopedvariousCustomObjects,Formulafields,Master-Detail,Lookuprelationships,Tabs, validationrules
• Also, Integrated the Salesforce with 3rd. Party Services using SOAP API. The API result to validate bank account information provided by borrower. The business objective is to utilize the GiAct Results as a replacement for Secret Debitprocess.
• CreatedvariousProfiles,Roles,pageLayoutsandconfiguredthepermissionsbasedonthe organizationhierarchyrequirements.
• Worked onEclipseIDEwithforce.complatformfor writingbusinesslogicinApexProgramming language.
• Using the salesforce Rest Request and Rest Response objects, created Rest API's using Apex Rest.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-TO-Case functionality to solve and track customer issues.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
• Used Tools like JIRA, TFS to keep track of the time for development and maintain thetickets.
• Involved in Client Interaction, Task Tracking and Delivery Management.

Environment:Saleforce.com platform, Force.com ide, Eclipse, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Salesforce Workbench, HTML, Java Script, Workflow & Approvals, Reports, Process Builder, Custom Objects, Custom Tabs, JIRA, Sublime Text, SOAP, REST, Sandbox data loading, Sandbox data loading.

Confidential, Madison, WI

Salesforce Developer/ Admin

Responsibilities: 

• Implemented Web-to-case and Email-to-case functionalities.
• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created data categories for articles and setup articles for internationalization.
• Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 authentication and connected app.
• Written Triggers, Apex classes, Batch and schedule jobs.
• Setup Live-Agent as part of case management implementation inside service cloud.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization Validation rules were created to ensure the required data is captured in the fields.
• Deployed code using ant and stored code in Perforce version control repository.
• Automated post sandbox refresh steps.
• Developed and deployed Managed package into various orgs.
• Involved in data cleanup and mapping in data migration project.
• Customized Escalation rules and Assignment Rules to custom objects.
• Lead the effort of brining in get Feedback survey response app into production.
• Created Activity and Sequence Diagrams in UML using Rational Rose and also involved in creating the Business Process Models.
• Importing and exporting large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.
• Assisted in User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues.

Environment:Salesforce.com, Apex Classes, Triggers, Controllers, Force.com, Visualforce, SOSL, SOQL, Dashboards, Data Loader, Data Migration, Sales Cloud, Service Cloud, Custom Objects, Email Alerts, Work flows, UAT, Rational Rose, JAD, Reports, Informatica, Web Services, and Windows.

Confidential, Raleigh, NC

Salesforce CRM Developer/ Administrator

Responsibilities:

• Extensively involved in Requirement Analysis and Preparation of detailed System Requirement specification.
• Preparation of design documents of various silhouette application based on gathered requirement.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visualforce for the clients and customers. 
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. 
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment : Salesforce.com, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Sandbox, Eclipse IDE.

Confidential, Charlotte, NC

Salesforce Admin/ Developer

Responsibilities:

• Worked with end users and business analysts for requirements gathering, analysis and provided design inputs.
• Worked with Salesforce.com Configuration and Design of ServiceCloud, SalesCloud and Force.com solutions, with an emphasis on Service Cloud solutions. Configuration and customization of Salesforce.com for enterprise-wide implementation for over 1500 users
• POC on Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lighting Controllers, Apex
• Worked with building a community app with mobile integration to Salesforce.
• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Visualforce pages using components like ActionFunction, Page Block, Input Field, ActionSupport, DataTable,Datalist, CommandLink and CommandButton.
• Developed rich UI using HTML5, CSS, and JavaScript based on the forms provided by the business.
• Developed custom SOAP and RESTWebServices in Salesforce and published for External applications for consuming.
• Performed apex callout using Web Service to external applications from Salesforce using HTTP Request and Http classes.
• Performed Salesforce.com configuration activities CreatingUsers, Roles, Profiles, Permission Set, Public Groups and Queues.
• Implemented Workflowrules, Approvalprocess and its associated actions like Creating Task, Email Alert and Field updates.
• Developed complex validationrules, Formulafields and established many-to-many relationships using junction objects.
• Created record types and assigned Page Layouts based on the profile to the record type.
• Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
• Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.
• Used DataLoader to bulk load data into Salesforce.com from other databases and CSV files.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using ChangeSet, Eclipse and Force.com Migration tool.
• Worked on High level Design document and Solution Document in addition to Business Requirement Document.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Git, Windows XP, windows 7.

Confidential, Menomonee Falls, WI

Salesforce Developer/ Admin

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Visualforce pages with responsive design using company CSS and style-sheets with the help of jQuery and static resources.
• Involved in sales automation using Oracle CPQ Cloud (formerly known as BigMachines) with Salesforce integration.
• Created the visual force pages and integrated with external legacy system using REST based web-services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed visualforce pages using apex components.
• Developed and configured various CustomReports and ReportFolders for different user profiles based on the need in the organization.
• Enforced security by implementing object and fieldlevelsecurity, sharingrules, permissionsets, organizationwidedefaults and roles.
• Performed code migration between the sand box and production platforms via eclipse force.com IDE plug-in.
• Performed DataMigration from home grown legacy system to Salesforce CRM.
• Implemented Salescloud and incorporated the enhancedfeatures as required to streamline the business process.
• Conducted training sessions to the UATusers to use the SalesforceKnowledgeapplication and developed a feedback custom report.
• Developed Call in RestServices for (Online Sales)
• Developed Call Out RestServices for BillingSystem and Provisioning.
• Code deployment was done using the Eclipse IDE, DeploymentChangeSet and Snapshot.
• Worked in agilemethodology and participated in daily meetings and presentations in the organization

Environment: Salesforce.com,Apex,Visualforce,Forec.com IDE, Workflows, Data loader, JavaScript, HTML,AJAX, Force.com IDE, ETL, Demand tool, Java, J2EE, Web services, Oracle, Windows 2002.

Confidential, Caremark Woonsocket, RI

Java Developer

Responsibilities:

• Extensively involved in Installation and configuration of Weblogic Application Server.
• Design and development of User Interfaces using JSP, HTML, and CSS.
• Worked on Eclipse as the development environment, Confidential as version controller.
• Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.
• Developing Action classes, those are used to delegate the request for Business processing.
• Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.
• Developed Web services and written SOAP and created WSDL for web services.
• Form Validation using Struts Validation framework.
• Configured and deployed applications in various work environments like Development, QA, and Production.
• Developed Sequence, Use Case Diagrams and Process Flow Diagrams.
• Developed logger for the application using log4j.

Environment: Java, J2EE, JDBC, JSP, Servlets, MySQL, Eclipse 3.2, Confidential, JavaScript, HTML, CSS, SQL, PL/SQL, Apache Ant, log4j, Windows XP.